MandM Direct

Absolutely ridiculous return service I was given 2 options to return stuff either pay €10.95 or €15.95 complete rip off to return items. I will never buy from m&m direct again because their ser up for returning items is way too expensive.

I received my trainers & noticed there's no registered trade mark on them anywhere? The sign at the back looks like it's low down too! Not happy as you buy as genuine & don't expect to be ripped off!

They said they attempted to deliver my winter coat the next day?... but I wasn't in?...(yes I was)... also left me a very Blurred photo?...
All a pack of lies.
I changed delivery address to one of ther pickup shops... Still waiting?...
I will. Proceed with legal procedures very soon.
Keep away from this "company"...
I will also be getting in touch with trading standards.

In case you may need to return, which you may if you buy online and haven't tried on, you take a high risk of not getting your money back. I returned clothing using the returns label they sent me. I chased up few days later they said to wait 2 weeks! After 2 weeks they refused the refund, even though i sent them proof of postage with tracking that says I returned it. They said they will not assist further and any email I sent later was met with that same response! That's some customer service. I will not give up my £220 so now i seek help from other organisations that will help me get my money, if you consider buying from them, save yourself trouble and go elsewhere.

IF you decide to pay for the premier delivery please know it doesn't actually last for a year! In the mandmdirect world there is only 364 days in a year. Contacted customer service who basically told me to F off. As a result they have lost a customer. Will switch to ASOS who offers a wider range and their premium delivery does what it says on the tin.

EUR 12,99 betalen voor retour is onwaarschijnlijk. Ook kan dit bedrag niet met ideal betaald worden, terwijl het bij het bestellen wel kon. Ook staat het volgende op hun site:

'Let op: retourzendingen worden alleen terugbetaald als de goederen defect zijn of verkeerd zijn verzonden.'

Al met al: artikels ontvang je wel, maar retourneren wordt niet geaccepteerd. Vooral bestellen dus om je belazerd te voelen.

The wrong item was delivered
The wrong item was delivered. Apparently they don't collect so I have to take the item to a drop off point, which in my case is miles away ( I live in the country). I know it only costs about a pound extra for collection but they won't pay it. I can't get a refund until I return the item they sent incorrectly. They won't send the correct order I have to reorder. There's a whole page of instructions for the return of the item I didn't order.
Awful customer service.

Date of experience: 08 September 2022

The website is good and so are the prices but it's a shame they use Evri/Hermes for their deliveries.

Time and time again this delivery company has been voted worst busines in the UK but MandM still use them... why? I suppose its down to price, I would much rather pay for delivery that have it free from this joke of a company.

I made an order on the 29th August for next day delivery, its been delayed time and time again by hermes/evri and despite multiple emails of reassurance from MandM customer services saying they will resend my items I have still not got anything

************* Edit: ***************

I have been in contact with you every day for almost 2 weeks now!
Your customer services team keep saying they will be in touch but never are!

Hermes/Evri have my parcel, they havnt even attempted to deliver it, they sent me 2 texts saying delivery failed on both the 8th and 10th September, I have a full cctv system plus ring door bell, no one came to my house so this is a blatant lie, Evri/Hermes have always and always will be the most useless and deceitful delivery service and are a disgrace to their profesion.

Both you and Evri are virtually impossible to contact, you do have an email but that way you can decide when to reply, as for Evri the only contact for them is a automated bot that just tracks your parcel and that's it.
I have literally wasted whole days of my life just trying to find out where my t-shirts are, it's absolutely rediculous

If you want to actually make an attempt to make this right then here is my order number #51A63AH

I can tell you one thing though, I found all the same items on Amazon for less money and next day delivery, so after 22 years ordering from you I will now make it my life's passion to tell everyone I can to avoid MandM direct and Evri at all costs just down to the way I have been treated.

DO NOT TRUST THIS COMPANY THEY DONT SEND YOU ALL OF YOUR ORDER THEN WONT DO ANYTHING ABOUT IT PLEASE AVOID UNLESS YOU WANT TO BE RIPED OF

I bought trunks for my partner men size medium, but when they arrived they were like 10 year old size, so I saw RETURNS no problem! So after paying £2.99 for a return QR code ( the trunks were £29.98) I sent them back and waited for refund, but now there saying they don't take underwear returns ( these trunks have not been touched) so the trunks are NOT AS DESCRIBED MEN SIZE MEDIUM so because I paid through PayPal I've got them to try and resolve it, I WILL NEVER BUY FROM MandM DIRECT ever again, I've never ever had this trouble when buying online before ever

Ordered Levi's, arrived and quality fairly good, except when you compare to genuine product, clearly knock offs, wouldn't use this site ever again, claim to be the genuine products but they are not

2 pair of swimming shorts, very different sizes, 1 pair casual fleece shorts big hole in pocket, ideal for playing with myself but loose change falls out,

I have used many online companies for items of clothing for over 40+ years, I am amazed at the prices, communication & delivery service from M&M Direct. Latest I order@ 17.30, delivered at my door next day before 12.00 noon. I took out the unlimited next day delivery service when I made my first purchase. Well done M&M Direct, overall I am amazed.

The Paypal checkout is broken and will send your order to a billing address even if you entered a different delivery address on the website. They sell your goods to someone else, and then argue with you. Avoid.

I have had non-stop emails from this company even though I unsubscribed from them. Anyone know how I can stop them emailing me?

Had shopped with M and M direct for well over 10 years and my family members spending hundreds of pounds each year.
When things go wrong they weren't interested in resolving the problem had a gift I ordered as a present for my nephew a vintage football the casing was all damaged and packaging I wouldn't normally have minded but this was a showpiece and the casing was part of the visual effect. This was unacceptable just spoiled the present so was unusable. In short, they wouldn't accept it was damaged and would charge me to take it back.
I informed them that I shouldn't have to pay for the returns as clearly damaged they weren't interested I told them if they didn't resolve the issue I and all my family members wouldn't be using them again.
They didn't even bother to reply to the email so from that day I don't use them, to be honest, other places online are just as good if not better, and with good customer service.

When I received a pair of shoes which were too big I returned them and had a confirmation email saying they had been received plus a further email saying I would be refunded within 7 working days this is now 3 weeks ago and despite sending 3 emails to customer service I have not still received a response.