MakroReviews 13

Terrible service, they do not honor the warranty on products, had a defy fridge whose shelves were not wide enough, they said they would escalate, nothing happened, they don't get back you, even if you contact them multiple times, they keep saying it's been escalated. Them ordered a compressor, used 5 times, within 4 months, won't start, same escalation story. They liars and never honor any warranty not have a sense of customer service, Takealot seems so much better. Makro costs more on alot of their items, so why even bother if client service is not there. AVOID makro, big online scam, they online good for Instore food purchases. DO NOT BUY ONLINE, unless you want headaches.

You won't believe the nightmare I've been through with Makro—if I could rate them in the negative, I absolutely would! It all started when I placed an online order because it was one of those exclusive products you can only get online. Everything seemed to be in order, right? Wrong. The delivery day comes, and I get the message, "Delivered." But guess what? There's NOTHING at my door!

I decide to use their oh-so-recommended communication channel, WhatsApp. Four hours pass—FOUR—and not a single response. So, I decide to call them directly. And what do I get? A generic story about how they're "investigating" the situation. They promise me it'll be delivered before my vacation, but I'm skeptical. After all, why wouldn't I be?

I keep calling and calling, but not once do they bother calling me back. I request to speak to a manager over and over again, but all I get are conflicting reasons as to why my package was "delivered" to God-knows-where.

Finally—finally—I get through to someone who claims to resolve the issue. I give her the new delivery address, stressing that this package is essential. Surely they can't screw this up again, right? WRONG AGAIN. They deliver it to the wrong address. AGAIN.

Because of Makro's repeated failure to follow simple instructions, I returned home to find complaints from my estate and a fine for excessive barking due to the incorrect delivery.

The level of incompetence displayed throughout this process has been nothing short of shocking and I am STILL waiting for a call back from a manager, but I would dye if I held my breath waiting for that to happen.

Ordered products online and the delivery date was not honored. Poor communication from Makro and their terrible courier partner called Wumdrop!

I've been trying to get a missing item from my last order deliver (MAK**********). The driver gets here with 2/3 of my parcels, makes a lackluster attempt to follow up on the matter and delicates it to me. I have spent hundreds on airtime calling in their contact center for the issue to get escalated and completely disregarded 2 days later. This has been happening for 2 whole weeks. I am deeply disappointed at this ridiculous loop they have me going around all due to the incompetence or the courier.

I bought items at Makro on the 11th of October and other items were cancelled due to them not being available, I was then promised a refund and told to send my ID copy and banking details, I did just that. The communication ended there...I kept on calling Makro asking when I'll get my money and they kept on telling me they'll escalate the matter to the finance department. I called them more than 7times I even called the complain manager and he told me that on the system it says I've been refunded. I then told him I didn't get my money, he then said he'll do a follow up. He never called. I called the carnival Makro and I was told to send my ID copy and banking details again and I did that asking him when will I get my money via email and he stopped responding...this is now the 2nd month and still haven't received my money. They are not communicating at all. Makro's service is very poor and I regret ever buying. It feels like I'm dealing with skammers

I bought air fryer at Makro online on the 21st September 2023, on the 26th Tuesday I get a call from the driver to come and collect my order at Mamelodi west Police station. I asked why am I collecting there cause I filled in my address "Bare in mind the delivery address was at my grandmother's place because I'm a field worker always out and i stay alone if I put my address they won't get anyone",his response was Mamelodi its a high risk area for crime. Then I asked why I wasn't informed as I wouldn't have bought it, immediately after speaking to Tshepo the driver I called Makro customer care and told the lady who was helping me(I forgot her name) what has encountered she said she will escalate the matter "that was Tuesday". The driver went back with my order. I got so busy at work forgot about the order Friday my colleague asks about the air fryer then I remembered that Makro didn't get back to me, I called Gabsile was my consultant I told her about the ordeal she apologized and say she will escalate the matter. She asks if I would prefer them to email me or call me I told her to call me please, the very same Friday on the 29 September I received an sms and email saying they've delivered my order,I call my grandmother to ask if the order was delivered she said no one came.Because it was late around 6pm I couldn't call the call centre I opted to call the following day. In the morning 30 September 2023 at 8h30 I call the call center luckily it's answered by the previous consultant from yesterday Gabsile, I told her that I received an email and sms that they delivered the order. I don't know who received the order cause my grandmother said no one came to deliver anything, she apologized again as always and said she will escalate the matter. I specifically told her to write "If I don't get a way forward on the matter by 12h00 noon on Monday 02 October 2023 I want my money back", I didn't not get a response until I called them at 14h00 and was helped by Tebogo(the consultant) and she said she will cancel the order and grant my refund. On the 23rd October 2023 I get an email "that my return request #******* has been processed the seller will be I'm touch with me to arrange collection the process will take 2-5 working days" even to date no one has contacted me. I still haven't received my order nor money back. Can I please get help from MAKRO at this point i just want a refund,this process has exhausted me emotionally.

This my order number MAK*******
Ref no: ******* that I got

We placed an order online with Makro for a product that is not easily sourced. Our order was delivered timeously and we are very happy with our purchase.

Stay away from Makro (Online)!

Terrible service overall and super pathetic staff at their call centre... in particular Wandile Sibeko, Kenny Moloi, Sibusiso Gaula, Zanokuhoe and Lesedi.

I ordered batteries for my UPS inverter from Makro (Online) everything went well at first until I took delivery of the batteries on the 19th of June 2023 only to realize it was not at all what I ordered. It wasn't even the same make as what I ordered and the batteries dimensions was also not at all what was advertised when I ordered them. So on the very same day 19th of June 2023 I requested a return and a refund and had to send an email with photos of my order etc. On Thursday the 22nd of June 2023 the courier collected the items. Now according to makro (online) refunds can take up to 7 working days.

So on Monday the 3rd of July 2023 I thought I should follow up with makro as I have not heard anything as of yet. Only to be told that my refund was approved and the money should reflect in my account the next day. So today 6 July 2023 I thought let me follow up again as I haven't received any payment from makro and/or any communication regarding my refund either.

Only to be told again that my refund has been approved but there will be two payments and I can expect the first payment by the 11th of July 2023 and the second payment by the 17th of July 2023. I then asked to speak to manager or supervisor I was then asked to drop the call as Wandile will be phoning me. So I put the call down expecting her to phone me only to receive an email from Wandile (template email saying that my query was escalated and she is sorry for the inconvenience).

Long story short my issue was not resolved and this was after I spent a total of 143 minutes on the phone. (as you have to hold on as they not able to phone out and if the call drops guess what... you have to phone back because they cant or wont call you back.)

So I will now have to wait and see if I will receive my refund and when. In the meantime I will still have no batteries for my UPS. So let my experience serve as a warning to all to stay away from Makro (Online) in fact after my experience I will never again even step foot in a makro store.

I truly hope my review helps at least one person. As I so wish I checked out makro's online reviews before making use of their service.

Placed an order on the 20th March 2023 even today not received it. Consultants keep lying that some1 will call but no one called, staff is so rude to us clients. I am wondering if i will ever get my order or whether in good condition! This is the worst online service i ever encountered, no one responds to my mails-seems there is no one to even deal with mailbox.

Makro is a rip off. They never refund for items that are not in stock. Its over a month now and the 2nd refund it's 2 weeks waiting. Call center agents will literally say they don't know why I haven't been refunded and I need to wait a few days. Emails are being ignored because nobody responds to them

Marko is absolutely $#*!! I will never in my life order something from them again. I ordered two 8-in-1 Silver Crest 8L Air Fryer Digital LED Display Non-Stick fryers from them and I only received the one. I have been trying to sort this issue out for 10 days now. I am aware that this product is via third-party. When I firts followed up on this issue the consultant informed me that he wil escalate this and someone will be in contact. The next day I followed up again and found that the issue has never been reported and there was no proof that I contacted them the previous day. Again the consultant said that they will escalate this issue and someone will be in contact. After two days of not hearing from them I phoned again and again the same thing they will escalte the issue again. Saturday when I phoned them I spoke to one of the same consultants I have spoken to before and she informed that it is not Makro's problem seeing that the product is from a third party and that I must know I'm not the only complaining customer with this issue for this product. I phoned them twice today, where I was on the line for 10 minutes and there was no answer. How nice to know that Makro is in kahoots with fairprice in not only stealing people's money but also the products that they bought. I bought this product through Makro, I paid them the money, making them responsible to get me that product!

The WORST SERVICE EVER!
DO NOT PURCHASE ONLINE FROME MAKRO!
Purchased a Fridge for R*******. 00 on 25 Nov 2021 online and til today 09/12/2021 i have not yet received the PAID Fridge, when i phone and follow up i am being told that the fridge is with the courier WUM Drop which also seems to not be able to tell anyone ANYTHING!
When asking Makro for a refund i am told that it would take 7 to 14 business days to process the refund.
I have been phoning since last week and keep getting the same info but nothing is happening!