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Mainely Urns

4.0

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Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

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432 reviews

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Rhode Island
1 review
0 helpful votes
Follow Raymond D.
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The staff at Mainely Urns were the best. Knowledgeable, professional, understanding and helpful. The green marble companion urn we purchased was beautiful, engraved, and delivered on time. It is a pleasure to highly recommend Mainely Urns!

Date of experience: June 17, 2024
California
1 review
0 helpful votes
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It was very difficult time to pick out an urn for my beloved pet and when I came across your website, the urn I picked out was perfect, couldn't ask for anything better.

Date of experience: June 16, 2024
Georgia
1 review
0 helpful votes
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This honored my furbaby perfectly
June 26, 2024

This is my third kitty that we sadly had to pass. But we are so glad to have her cremains and picture displayed in this well crafted urn.

Date of experience: June 16, 2024
Indiana
1 review
0 helpful votes
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Very good experience
June 26, 2024

The title says it all. I am mostly pleased with the bookmark except for the thickness.

Date of experience: June 16, 2024
California
2 reviews
0 helpful votes
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My Brothers urn
June 26, 2024

I submit a photo of my brother, they sent me a proof, I replied if they could move my brother a little to the right. Next day I receive the 2nd proof. It was all a pretty smooth process. Except for the weather and shipping part, but I still receive my urn on time.

Date of experience: June 16, 2024
Illinois
1 review
0 helpful votes
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Your company is fantastic i was so please with it you talk to me and made sure i got what i was asking for Thank you

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
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Perfect keepsake
June 26, 2024

Awesome, beautiful, great color, quick delivery. Company cares and are proud of their product

Date of experience: June 15, 2024
Michigan
1 review
0 helpful votes
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Great
June 25, 2024

Was easy and staff was very helpful, will tell my friends to use you.

Date of experience: June 15, 2024
California
1 review
0 helpful votes
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Prompt
June 25, 2024

Replied quickly to 1-2 questions I had. They were able to make adjustment to my requested engraving

Date of experience: June 15, 2024
Missouri
1 review
0 helpful votes
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Awesome
June 24, 2024

My experience with the company was great! They stay in communication with you and answers all of your questions. Great service!

Date of experience: June 14, 2024
Missouri
1 review
0 helpful votes
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I receive the urn just about a week or so after ordering it. Before shipping the urn, I received consistent communication from the company asking to proof the text. I did have one edit to make and they handled it quickly and professionally. The urn was delivered in a timely manner, with quality workmanship, and excellent customer service. There was even a very kind and thoughtful note of condolence and contact information included in the box if I should need anything additional. These are qualities that are becoming more rare in many organizations, so I'm very pleased that Mainely Urns continues to stress the importance of customer service and professionalism.

Date of experience: June 14, 2024
Texas
1 review
0 helpful votes
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Everything was great
June 24, 2024

Engraving looked nice and got in a timely manner. No issues at all.

Date of experience: June 14, 2024
Maine
1 review
0 helpful votes
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All aspects were handled well and I was kept informed through the process. Delivery was quick and efficient.

Date of experience: June 14, 2024
Maine
1 review
0 helpful votes
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No Problems!
June 24, 2024

I had to call to check on how to order and a few other questions. The staff was very helpful.

Date of experience: June 14, 2024
Missouri
2 reviews
0 helpful votes
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Beautiful urn for my kitty
June 23, 2024

My beloved kitty, my fluff ball, my best furry companion has just passed away. I really wanted to commemorate him in the most special way. This urn came beautifully made with a nice wood polish that seemed perfect, the picture I picked fit perfectly and was very nicely placed on the front and all the font of my special notes looked good too. I like that the proof was sent quickly and the package was shipped shortly after I approved it. I chose a large size urn because I wanted also to place my cat's favorite toys, our travel photos together and some other keepsakes. I only wish it had a base with borders to keep all the items contained, so it's easier to lift the top if I want later. My husband made some borders from the jewelry box, so I could do what I wanted. This way my furry baby now has all his favorite things next to him all the time. I am very pleased with the urn I ordered. Thank you very much.

Date of experience: June 13, 2024
Illinois
2 reviews
0 helpful votes
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Great product!
June 23, 2024

Smooth experience. Got back to me right away about any questions.

Date of experience: June 13, 2024
Maryland
1 review
0 helpful votes
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Jessica
June 23, 2024

Great 1st time experience. Urn is beautiful. I got the smaller size because fewer ashes and fits on my mantel better. Perfect

Date of experience: June 13, 2024
Mississippi
1 review
0 helpful votes
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This product is wonderful
June 22, 2024

This business did an awesome job on my daughter tombstone. I will be recommending it to others.

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Amazing
June 21, 2024
Updated review

This company has exceeded all my expectations of purchasing urns. This is unfortunately the second furbaby we have lost in a 2 month period but Mainly Urns has made this very easy with product and professionalism going above and beyond. Definitely recommend and definitely not disappointed. Only disappointed in the loss of our fur babys.

Date of experience: June 10, 2024

Customer satisfaction 💯
April 29, 2024
Previous review

The customer service was amazing. I was assisted with every concern in not only a respectful but timely manner. They made everything so easy that I was amazed. You can tell they take value in their company and work. Definitely recommend!

Date of experience: April 18, 2024
Florida
1 review
0 helpful votes
Follow Tequila G.
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We looked at different sites in Google and Mainely Urns caught our eye. They have so many different things to choose from. I live that we were able to personalize the urns. They had one urn left in stick and they didn't like the way that it looked so they let me know that they would have to order another one. I informed the gentleman that I was communicating with that I needed the urn by a certain date. He gave me a few different options and I am completely satisfied. They will let you see the product before they make it which makes it even better. They let me know when it was shipped out and I had a tracking number for it before it was even dropped off to UPS. Great job! 10

Date of experience: June 10, 2024

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.