Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Mainely Urns

Mainely Urns

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Mainely Urns?
grey stargrey stargrey stargrey stargrey star

Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

Instant Feedback

432 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Share Review
Report Review

Fabulous product!
November 23, 2022

The order process was super easy, communication was fast and clear. I highly recommend Mainely Urns!

Date of experience: November 23, 2022
Arizona
1 review
0 helpful votes
Follow Sue L.
Unfollow Sue L.
Share Review
Report Review

Awesome!
November 23, 2022

Wow, my experience with Mainely Urns was totally awesome! No other words for it! I had a few concerns/questions after I submitted my order and received a timely email with responses. The company wants nothing more than to be helpful and to make sure that you receive the product that you ordered. I would certainly order from Mainely Urns again!

Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Share Review
Report Review

Fast delivery
November 22, 2022

I was amazed at how fast my order came! The birds are heavy and of great quality. The personalized ornament was here in less than a, week after I placed the order.

Date of experience: November 22, 2022
Maryland
1 review
0 helpful votes
Follow Cykeeta M.
Unfollow Cykeeta M.
Share Review
Report Review

Amazing
November 22, 2022

The urn looks amazing, it was exactly what I wanted and more.

Date of experience: November 22, 2022
Missouri
1 review
0 helpful votes
Follow Greg K.
Unfollow Greg K.
Share Review
Report Review

Fast service-thanks
November 22, 2022

Our personalized bench arrived in excellent shape. It was very well packed! Can't wait to install it.

Date of experience: November 21, 2022
Washington
1 review
0 helpful votes
Follow Susan Y.
Unfollow Susan Y.
Share Review
Report Review

Great experience
November 21, 2022

Lots of choices, easy to order. It was shipped quickly

Date of experience: November 21, 2022
Texas
1 review
0 helpful votes
Follow Donna Y.
Unfollow Donna Y.
Share Review
Report Review

Wonderful Customer Service
November 21, 2022

They followed up on my emails and the over experience was pleasant concerning what our family was dealing with. Thank you

Date of experience: November 21, 2022
Maryland
1 review
0 helpful votes
Follow Elizabeth G.
Unfollow Elizabeth G.
Share Review
Report Review

Great
November 21, 2022

A Flawless headstone. Everything was exactly as I asked, and the company double checked with me to ensure it's correct

Date of experience: November 21, 2022
Texas
1 review
0 helpful votes
Follow Luis J.
Unfollow Luis J.
Share Review
Report Review

Excellent experience
November 21, 2022

I love the grave market. Great quality, so fast to get it and great costumer service. Cassie was amazing

Date of experience: November 21, 2022
Massachusetts
1 review
0 helpful votes
Follow Eric V.
Unfollow Eric V.
Share Review
Report Review

Twice the charm
November 21, 2022

This is the second urn I have purchased and both times I have had a quality experience.

Date of experience: November 21, 2022
Arizona
1 review
0 helpful votes
Follow Kate U.
Unfollow Kate U.
Share Review
Report Review

Excellent
November 21, 2022

I ordered, the representative was friendly and knowledgeable.

Date of experience: November 21, 2022
Georgia
1 review
0 helpful votes
Follow MIKE V.
Unfollow MIKE V.
Share Review
Report Review

Very Satisfied
November 21, 2022

The urn we ordered was exactly as we wanted. We appreciated the opportunity to approve the inscription we requested prior to shipment.

Date of experience: November 20, 2022
Tennessee
1 review
0 helpful votes
Follow Laura S.
Unfollow Laura S.
Share Review
Report Review

Good Experience
November 20, 2022

I purchased the memory box for my sister's dog, Mia, who passed away suddenly. The wooden box was exactly what I was looking for, was custom-made and delivered promptly. The communication from/with Mainly Urns was simple and the customer service response was extremely timely.

Date of experience: November 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Denise O.
Unfollow Denise O.
Share Review
Report Review

Quality and fast
November 20, 2022

The process was very quick and basically over night delivery. Beautiful quality and craftsmanship.

Date of experience: November 19, 2022
Kentucky
2 reviews
5 helpful votes
Follow Brittany S.
Unfollow Brittany S.
Share Review
Report Review

Beautiful product
November 19, 2022

The order process was so easy, our order came quickly and in time to bring our girl back home. The urn is beautiful and perfect to honor our Airedale.

Date of experience: November 19, 2022
Arizona
1 review
0 helpful votes
Follow L X.
Unfollow L X.
Share Review
Report Review

Great Vault
November 18, 2022

Very large, as expected and desired so I could bury multiple urns together!

Date of experience: November 18, 2022
Georgia
1 review
0 helpful votes
Follow Drew F.
Unfollow Drew F.
Share Review
Report Review

Fast service
November 18, 2022

Shipped almost immediately. Prompt proof of custom name plate, too, and it shipped out the same time as the vault. Thanks for making it so easy!

Date of experience: November 17, 2022
California
1 review
0 helpful votes
Follow Dania E.
Unfollow Dania E.
Share Review
Report Review

Beautiful!
November 17, 2022

This arrived while the vet was at my house getting ready to put my 16yo pup to sleep. It is beautiful and great quality. Now I'm just waiting for Phoenix to return in it.

Date of experience: November 17, 2022
Florida
1 review
0 helpful votes
Follow Patty S.
Unfollow Patty S.
Share Review
Report Review

Great Experience
November 17, 2022

The base of the urn that I ordered wasn't available and I received an immediate e-mail about it. They provided me a substitute base and it worked out perfectly.

Date of experience: November 17, 2022
Kansas
1 review
0 helpful votes
Follow Sonya W.
Unfollow Sonya W.
Share Review
Report Review

Great experience
November 15, 2022

I received my order quickly and everything I ordered was what I expected and even a little better.

Date of experience: November 15, 2022

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.