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Yahoo MailReviews 289

1.4

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Yahoo Mail Reviews Summary

The overall reputation of the company is markedly negative, with numerous customers expressing frustration over a decline in service quality and user experience. Many users report difficulties with account access, complicated navigation, and inadequate spam filtering, leading to a sense of frustration and dissatisfaction. Customer service is frequently described as unhelpful, with claims of being pressured into purchasing premium support for basic assistance. While some users acknowledge the effectiveness of the spam filter, the overwhelming sentiment indicates a growing discontent with the platform, prompting many to consider switching to alternative email services.

This summary is generated by AI, based on text from customer reviews

service
58
value
52
shipping
18
returns
19
quality
46

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India
22 reviews
148 helpful votes
Follow Nitya S.
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Yahoo mail has changed a lot by time with so many positive changes.
And I being the user of Yahoo is a long journey to share here and I felt that many things are quite good from email settings to email reading.
But one thing that I don't like is the advertisements placement on top of our email inbox. Many times while opening the top most email, the advertisement gets clicked and sometimes it annoying, as it distracts while reading an email.
FYI theirs a lot of space in yahoo site where the ads can be put or visible to users. And it also questions the safety and security of a user who's part of yahoo mail.

Date of experience: May 12, 2019
Arkansas
1 review
1 helpful vote
Follow AFSDSGAFDG A.
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I waited 20 minutes for someone to tell me i have to pay 4.99 to recover my account... And even then it may be wiped completely clean... WOW GOOD FKN JOB YAHOO

Date of experience: May 3, 2019
Florida
1 review
2 helpful votes
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$#*! Yahoo mail
April 20, 2019

If you never sent emails outgoing, you're $#*!ed! Because that's one of the only ways they can verify your account. The email was specifically used for incoming emails only. I forgot my password, they need an email address to an outgoing email, plus the title of an email outgoing sent. Well dumbasses, I don't have that. They don't verify by security questions, WTF

Date of experience: April 20, 2019
Georgia
2 reviews
2 helpful votes
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Incredibly poor cust tech support!
Our business depends on Yahoo mail and Web hosting.
The past 3 days our email has been down on employee outlook and iPhone / iPads. We have waited on hold for literally hours without an answer! Cant imagine how Yahoo stays in business. We are makiing arrangements with GoDaddy to switch over. Very disappointed!

Date of experience: April 10, 2019
New York
1 review
1 helpful vote
Follow Jane C.
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Had a yahoo account forever now I can't get in because it will send be a pass key or text my phone. I am on a computer at work without a phone and don't have access. It is time to get rid of account and go gmail.

Date of experience: April 10, 2019
Washington
1 review
3 helpful votes
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Cant sign in
April 1, 2019

While trying to recover my old yahoo account, i do not have access to my old phone. When i select that option it says Looks like we can't recover your account online. Please visit our help site to get back in. Well no solution is avalible then to speak to someone they make you pay a fee. This is bullcrap. My old turbo tax in linked to it an now i cant access my turbo tax becuase i cant recover my password. Such a scam. Yahoo you dissapoint the customer.

Date of experience: March 31, 2019
Texas
1 review
2 helpful votes
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Anti Trump Bull$#*!
March 30, 2019

Your news is bull$#*!, you spew anti trump bull$#*! and your mail service is obviously bias. I don't like the fact that I'm force to revive your liberal biased opinions.

Date of experience: March 30, 2019
Washington
1 review
4 helpful votes
Follow S K.
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I remember setting my account to allow me to use a password if I don't have my old phone number due to past problems. For whatever reason it will not allow me to put in my password and am unable to switch my email to my new phone. I have no access to it what so ever and Yahoo has no way around it for what ever reason. DO NOT USE THIS SITE!

Date of experience: March 27, 2019
Florida
2 reviews
4 helpful votes
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Yahoo MailSorting my email-it was so simple when they had the icons directly next to the sender. You could quickly put mail in a folder or delete it.
Now you have to go to above section drop down the folder you want and THEN HIT APPLY. Yes deleting is not as bad - it is up on the top also but AGAIN there was that little garbage can that you could just chuck ALL of the unwanted emails. THIS CHANGE IS A PAIN!

Date of experience: March 26, 2019
Colorado
1 review
2 helpful votes
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Never can help
March 18, 2019

I give 0 over all they suck, I change my phone number on my account when i try to log in and try to send my password to my phone shows my new number ones I push send it gets change to my old number, now i call to try to solve the problem and they can not do any ting about it, that means i last all my emails and information.

Date of experience: March 18, 2019
New York
1 review
3 helpful votes
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No spam notification
March 11, 2019

When it lists the number of new messages in each folder, it doesn't list spam anymore. I just checked it & there are legitimate messages from days ago. Yahoo needs to fix this!

Date of experience: March 11, 2019
Illinois
1 review
2 helpful votes
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Hate the new yahoo mail
February 25, 2019

Yahoo's new format just sucks. We have had Yahoo mail for 20 years for are business. Most of which we been happy with. New yahoo mail just does not function well. We get a lot of mail. Only shows about 25 a page. When you do a search for your mail it no longer has tabs to go back to. This we use all the time and no longer there Print Icon so small and is squeezed in with raw format. Print outs are tiny. Just to much bad to spend my time. I want the old format back.

Date of experience: February 25, 2019
Virginia
1 review
4 helpful votes
Follow Brian M.
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I rarely bother writing reviews, but I'm so furious. Never, ever, use yahoo, EVER. My mom is older and doesn't have a cell phone. Her account was hacked and she can't get back in or talk to a human being. Because she can't get texts, she can't get in. It's impossible to talk to a human being on Yahoo if you really need help--the numbers are scams. She's switching to gmail. My entire family is deleting their yahoo accounts. Do the same. Horrible company with no care about customers at all. Yahoo Pro is also such a scam--I wouldn't be surprised if Yahoo intentionally messed up her email just to make the money from this. Worthless piles of you-know-what.

Date of experience: February 20, 2019
Texas
1 review
4 helpful votes
Follow Cheryl B.
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I hardly ever send reviews but this new Yahoo Mail sucks! The inbox is so confusing and I can't understand who sent me the email and when because everything is all jumbled together. I try to reply to the sender but I don't know where the reply button is anymore. There are absolutely too many ads, what's the purpose of any ads? I now know it's because of yahoo that I am getting so many spam callers and viruses on my phone!
The new look? What new look? Yahoo this is the worst and I hope your team is reviewing all the reviews because I have not come across any positive ones yet! -0 (below Negative rating at this time)!

Date of experience: February 12, 2019
Michigan
1 review
1 helpful vote
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I just got my annual bill for Yahoo Mail Pro (frankly, I had forgotten that I even had it set to automatically renew). The price jumped $15, and I got no notice prior to the charge. Once charged, the support person said, "Yahoo Mail Pro is an automated service that renews automatically at the end of its paid term. Unfortunately, based on Yahoo terms and conditions there is no refund. I'm very sorry I won't be able to issue you any refund."

I have plenty of subscriptions that automatically renew. I generally get notification before my credit card (in this case PayPal account) gets charged. I definitely get notification before prices change. What's up with this?

Date of experience: January 28, 2019
Virginia
1 review
3 helpful votes
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Yahoo is terrible
December 16, 2018

Every year yahoo gets worse. Their california A hole writers think we want to hear their leftie BS when open our mail. I don't go to their email and jerk off letters to them. The company horrible. I tell everyone, never deal with yahoo!

Date of experience: December 16, 2018
Australia
2 reviews
9 helpful votes
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Deverses 0 star, gets 1 star because this is the lowest. No notification email for password recovery, damn slow application, very unreliable. Underlying website scripting seem to be sh*t.

Date of experience: December 8, 2018
Florida
1 review
3 helpful votes
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Lost my account because somebody broke into it, changed my recovery emails. I've had that account for years, all yahoo did was send me to "help" articles which didn't do didly $#*!, if I want to actually TALK to somebody I gotta fork out cash to have the privilege to do so. $#*! this company. Never using them again.

Date of experience: November 28, 2018
Washington
1 review
3 helpful votes
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Not what they used to be
November 20, 2018

They deleted an email account of mine that I use all the time which has info and stuff going back about 10 years for no reason, couldn't even give me an answer as to why. They also will not stop with stupid pop ups and won't leave me alone about add blocker. Absolute garbage anymore, would not recommend to anyone for anything.

Date of experience: November 19, 2018
GB
11 reviews
35 helpful votes
Follow a a.
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Worst of the worst
November 17, 2018

Their email client is known and has been proven to scan your emails for personal information to sell on to third parties, and has been doing so for years.
Bye bye

Date of experience: November 17, 2018