MadMusclesReviews 1,135

Easy to sign up, but impossible to cancel. I tried to cancel yesterday. Hit the cancellation button which extended my subscription for an additional two months.

To add insult to injury, I was billed twice on the same day. Two charges to my credit card for two different amounts. Charges are currently being disputed with my credit card company.

When making the purchase, I was unexpectedly charged $100 instead of the advertised $25, with no prior notification. Nowhere was it disclosed that I would be charged four times more than the stated price.

Naturally, I sought a refund as per the refund policy, which clearly states my entitlement as an EU resident to request a refund within 14 days without providing a specific reason, with all payments being reimbursed.

To my surprise, I was informed that a refund would not be possible if the reason pertained to personal or financial issues.

Not only did the company fail to notify me of the substantial overcharge, but they also denied my right to a full refund as outlined in their policy. I strongly advise against using this deceptive app to others.

Wow, I wish I had read other reviews before. They did exactly the same to me as others. They charged Paypal for other services which I didn't agree to. As soon as I disputed those, they cancelled my account within 24 hours of starting and offered a 50% refund and never even gave that partial refund which was unacceptable as it was. This is a scam.

But I had to select at least one. Attempted to cancel subscription. Website set up in such fashion as to not allow this while instead sticking you with two free months and continued subscription. Canceling process takes you to option of clicking on one link that is not confirming subscription but tricking you into getting two free months instead of leaving. Stuck with $69.99 subscription I had no intention of keeping. Free Trial!? Beware!

Typically do not write reviews!
But they charged my CC for upcoming months, after several attempt to get them reverse the charge as I was not using the app & had not intended to use it beyond the initial terms. (was not aware that would be charged automatically)
Could not get them to credit my CC. They just trying to give more access to the app that I had not used!
Repeated attempts didn't go anywhere & finally had to dispute the charge.
Wasted so much time!
Can't believe how short sighted such a company can be!

No paguen, la política de reembolso es una mentira y la App es mediocre. NO PAGUEN, LOS VAN A ROBAR!

I tried to cancel after signing up because
Medical issue.

The cancellation process is somewhat confusing and given my state at the time I attempted to cancel, I apparently did not do it correctly.

I asked for a refund for the month that I was charged but it was denied.

If the cancellation process didn't mislead you into withdrawing your cancellation request when you think you're finalizing the cancellation, I wouldn't be annoyed with them.

But here we are…

This company is a scam. Firstly, over charged me. They agreed to refund, but never sent back my money. They claim they did, but they didn't. I asked for proof, they sent me nothing to show it was sent back to my card, in my name. Anyone else suffering with this awful company, I recommend getting in touch with European Ombudsman to as they are very helpful. Avoid at all costs.

Do not subscribe, you will have huge issues; the enrol process is deceiving, the refund options are basically inexistent - you have to leave a comment on some page, they ask for reasons and once you explain, they just say, sorry, we have rules, no refund for you.

They lure you in with a low monthly fee but that is not giving you access to many things, even if the process makes you believe those things (like the nutritional plan) are included. Upsell, scam!

I purchased the Mad Muscles app with an expectation that it would give me a good customized workout and meal plans. What I got was a generic slow, paced easy workout with meal plans that included fish despite me specifically stating in the set up that I don't eat fish. No customer service number to call so my refund request was done through email.

Customer service emails were professional and prompt. However, they denied my refund stating internal policies did not allow it.

According to Madmuscle's policy, the refund must be requested within 24 hours of registration, I did it after only 4 hours and they never gave me my money back. I do not recommend this garbage application, they scam and lie

DO NOT DOWNLOAD THIS APP! Misleading advertising leaves you with being charged lots more money with no easy way to cancel!

BEWARE they are scammers! I was expecting paying 15.99$USD for one month and they charged me extra amounts of 29.95$USD and 19.99$USD that I wasn't aware of. Also they put you on an automatic monthly renewal of 59.98$USD. I tried to cancel the subscription by myself but it was impossible to do so. Seeing that I've contacted them by e-mail (there is no phone) to cancel subs and have a refund on the amounts I wasn't aware of. They cancelled the subs (but not trusting them I've cancelled my credit card) but didn't get the refund. I've sent a dozen of emails back and forth with always the same kind of answer (a bot!?) saying that the billing manager doesn't approve the refund. The first time I've contacted them was the next day and I even told them to keep the 15.99$ (even though I won't use their app after losing my trust), I just want a refund on the amounts I wasn't aware of and still they did't want. So here I am to warn you that you'll get scammed (even though they will say they are not scammers). DO NOT buy from this company.

Mad Muscles charged my card on Google. I never accepted the fee. I have contacted them they will not refund my $56.00. No live people to help email only denied a refund. I don't even have the app downloaded.stay far away. Would give zero stars if I could.

I tried to sign up for a one week trial and the billed my PayPal 3 different charges and signed me up for a recuring charge. I did not agree to any of this. Can't beleive PayPal still services them. No response to emails to cancel

I had a highly negative experience with the Mad Muscles app. Multiple unauthorized charges were made, far exceeding the advertised amount, totaling over £60 for a 3-month service. Despite paying, there were no noticeable changes in the application. The promised personalized recipe program turned out to be disorganized and haphazardly distributed. Upon requesting cancellation and a refund, customer service denied my request, citing criteria I allegedly did not meet. Fortunately, my credit card company intervened, and I managed to recover my money. I strongly advise staying away from this app; it's a scam!

This is a scam
This is a scam. The app is predatory not making it clear what you are signing up for. Was charged over $250 when I was trying to sign up for the basic plan. Asked for the subscription to be canceled and refunded and told to review the refund policy which states the following:

Personal reasons (you don't like the product, it did not meet your expectations etc.);

Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).

So they basically steal your money then tell you to go away. Do not give this company your money.

From day one they over charge you and never refund you. AVOID LIKE PLAGUE. This ap must be reported and closed down ASAP.