MadisonseatingReviews 412

I ordered a Leap V2 chair. It arrived when promised and looked brand new - even though I knew it would be refurbished. I could not get the height to adjust properly, but support responded very quickly to my email, made some suggestions and immediately sent a replacement part when it appeared there might be a mechanical issue. Since the issue could not be immediately resolved, they are now sending a replacement chair. As a business owner, I know things sometimes go wrong. The measure of a company is how they deal with the problem and I am quite satisfied with Madison.

If I could give a negative number of stars to indicate my experience with this company I would. I placed my order and was informed that my order was canceled as they could not fulfill the order. However, when I review their website I find the same table still for sale. Either they don't have the item, they are incapable of filling orders, or are misleading potential customers about items they do have in stock. Obviously, their website is not an accurate representation of their actual inventory, which is frustrating as a customer.

I ordered an office chair on MadisonSeating. When it arrived, it was damaged in shipping. The company told me to keep the damaged chair and they would send a replacement at no cost. I will definitely use them again.

The most frustrating aspect of dealing with this company was their return policy. Be advised that should you have ANY issues, they require you to send the entire chair back to them for service. To be fair, they will cover any problems with the chair, but you will be covering the shipping (as stated in their warranty), which, for a chair, was around $50 each way for me. So a $600 used chair could end up costing you $700-$800 or more over the life of the warranty.

One of the problems that I had concerned one of the chair arms breaking 7 months after purchase. Initially, the company insisted I spend $100 on shipping the entire chair rather than allowing me to send only the broken arm. After I refused, they told me the other option was to sell me the replacement part (they valued the part, a bolt, at $39.99. I bought one at the local hardware store for $0.58)

After much back and forth, the company, to their credit, did offer to send the part I needed as a one time courtesy, after which, should anything go wrong, even another bolt breaking, I would have to strictly adhere to the warranty as stated (i. E. $100 shipping). In the end we were able to resolve the issue. I purchased a part locally and repaired the chair on my own.
EDIT: Annie, the supervisor has informed me that despite the original email they sent me, the company does work with customers to provide courtesies like additional parts where necessary)

Tldr - The prices on the chairs are great and the company WILL honor their warranty as written, but for even small issues expect to pay full shipping each way, which can be expensive.

FINAL NOTE: The customer service was initially unpleasant to deal with and very curt, but the managing supervisor, Annie, was incredibly nice and did a great job explaining things to me in a pleasant manner, once it escalated to her.

In today's day and age you do not send items to anyone without a return address on your label. You most certainly do not send them a flexible grey envelope that feels as if there are wires attached to a mysterious object. Because when that happens, the BOMB SQUAD shows up.

What is this company thinking? How hard is it to put a return label on an envelope? How much did it cost the Police Department in time, energy and money because some moron couldn't write a name on a package.

Customer service said, "We will reevaluate our current protocol?" How about... "WE WILL MAKE SURE THIS NEVER HAPPENS AGAIN!"

We have purchased chairs from the company before and have not had any issue until recently. We ordered 4 chairs, specifically the "Think chair by steelcase". After assembling the previous three, the fourth one had an issue regarding maintaining it's level. There was an issue with the gas cylinder and after emailing back and forth with the service team at madison, we were provided with the option to receive another gas cylinder. Unfortunately, this particular part is extremely difficult to remove once set. Even going through the steps provided from the video, the gas cylinder would not budge.

Finally, it was deemed the best course of action was to send out another chair. Originally, it was quite worrysome to have this chair start giving out so soon, especially since we have quite a few in service at the office. We were happy however to hear they will stand by the product.

I have been enjoying a chair that I purchased last year that recently needed servicing. Madisonseating offered to simply replace my old chair for a new one at no cost as part of their warranty service. Truly exceptional product, price and servicing. They are fantastic.

I bought the Aeron chair as a gift for my husband. The lumbar support will not stay on - pops off every time he sits in the chair. I read the warranty and saw I would have to pay to return the chair for repair. That is clear. The company offered to send me the part to repair the chair (which the warranty allows as an alternative) BUT I have to pay for the part, which is not what the warranty says, or at the very least the language is meant to deceive and mislead the customer. I just bought this chair and should not have to pay for the repair part (which at this point I have no idea if it will fix the problem or not). I see why Herman Miller has sued this company for selling furbished chairs as if new and under cutting their price. Pay full price and buy from a reputable distributor.

Our Company ordered 40 Allsteel Acquity chairs from Madison Seating. The sales experience was very positive and the chairs were delivered directly to our suite on time and in the in the condition as promised. Two of the chairs were badly damaged during shipping and since receipt of delivery, we found 4 additional chairs do not properly work (they will not move up and down). I reached out to customer service and they have agreed to ship replacement chairs to us at no additional cost! We will definitely consider ordering from Madison seating the next time we need office chairs.