Machine MartReviews 33

I waited in for three days for guaranteed delivery. Each time I spoke to so called customer services they fobbed me off with excuse after excuse. Couldnt tell me when my item would be delivered and the carrier expected me to collect from them. How the hell can you fit a large industrial compressor into the boot of a mini cooper!
Never again will I order from this company!

0/10 review
What an appauling Service from them this week. Ordered online site paid awaiting tracking and an eta. Nothing!
Chasing "Customer Services" with nothing but Fob after Fob. When chasing for a simple eta or who is the Courier.
After 10 or so emails to moadmin I get a message "it wasdropped off at a DPD pickup point at a pub in Selly Oak".
What a joke, Not even a reference code to collect it with. I then had to contact DPD for the passcode/QRcode. This is no service and any manager who is responsible for leading the Customer Services team should be retrained! NEVER AGAIN Machine not so sMart

Bought an air con unit for an old people's home. They were complaining it was making a racket. I returned it 2 weeks later and was refused a refund. They sent it off for repair and came back as non faulty over 2 MONTHS LATER! Summers over, I've had to buy another unit to replace it and STILL they refuse a refund or credit. Staff were very abrupt and rude. Spoke to customer services and they were the same. Absolutely shocked at incredibly poor customer service. AVOID AT ALL COSTS!

They advertised for an expensive generator, 5 days later they messaged to say its sold out and wont be in stock for 6 weeks. They want to keep my money for another 5 days.
I go on to their website today, same generator for sale, no stock issues next to it or no sold out message, I call them up and their customer service guy doesnt see an issue with this, I said you are lying to customers and purposely selling items you know want be in stock for 6 weeks so its basically a free loan from the customer Machine Mart are after? I went on several websites before finding Machine Mart, they were the only company showing stock, stock they dont have, so they are using a made up item to capture additional purchases, I asked them to update their website and they refused. Please avoid Machine Mart, they take no responsibility and will lie to you from the moment you arrive on their website,

Due to poor quality rubber hose inside the space heater it failed to work properly. It was no longer a clean burn. Filled the workshop with toxic fumes. Machine mart were of zero help when I telephoned their technical support.
Repaired the machine myself and reported machine mart to trading standards for selling a diesel space heater which does not meet health and safety laws.

Overall customer support and understanding of this serious problem which made the heater impossible to use when needed the most during sub zero working conditions. I'm left very unhappy with machine mart total lack of care and failing to understand the diesel space heater when not burning properly causes Headaches and your eye's to Sting from the fumes being emitted.
After being a customer for 30 year's I will not be using machine mart again after this incident.

Dear Mr Clarke director of machine mart. Just a quick review to let you know how poor your company has become. I was missold a tool roll cab, as your measurements do not represent the true size.
Your after service is nil, I have attempted to conclude matters without any success which seems to be your companies MO.
Poor, poor and poor.
Wake up and take a look at your reviews.

Extremely poor service when things go wrong
Purchased a wacker plate from machine mart costing £700.

Within 4 weeks the bolts fell out the handle and rubbers snapped off. The wheels used to transport fell off.

Tried to repair the product several times but the same problem happened time and time again. The product is not for purpose.

Machine mart have refused to refund and said Ill have to have keep the faulty product as they have refused to resolve the issue.

The item was returned to the manuacture and in return the product was fixed and returned. I did not agree to this and did not want it because I knew what the outcome would be. It would mean that the item would break and as I thought within a couple of uses the wacker plate has broken again.

4 times it broke down with in the year we owned it. It took 6to 8 weeks to return each time from Genpower's work shop, they had possession of it longer than we did!
Caused a lot of phone calls and stress,,
Machine mart have refused to give us a refund or an exchange
Awful company, do not buy from them.

They Children answering the phone could NOT careless. Pay for a product, does not arrive. Will not communicate. DO NOT USE MACHINE MART.

Purchased a dehumidifier in October 2020. Stopped working a few weeks later. Eventually returned after 3 attempts. Allegedly repaired, returned to me in January 2021, worked for 2 hours, broke again. Returned again. Will not reply to emails. Will not refund. SHOP ELSEWHERE!

I ordered a product from Machine Mart. Waited and it did not arrive. Chased it and they said it was delayed and would arrive in 2 more weeks. I patiently waited that whole time with no communication from them. Then when it didn't show up a second time, I chased them yet again. They then told me it was out of stock and it won't be here for another month. The ecommerce experience is shocking beyond belief. I place about 300 orders a year with Amazon and they have never ever cocked up even close to this. I won't ever order on machine mart again, suggest you check if Amazon or a decent e-commerce business has your product before you order either.

Previously been good service but now
Previously been good service but now not delivered my goods, then when I rang up twice still nothing. The second call I made I was told I would get a refund (I asked for one) then the guy in customer services said he wanted to find out why and order placed in May 2020 had not been sent. I told him I was not at all interested in why; I just need the order cancelled and a refund. I am now ringing a third time to get my money back. Machine Marts website back-office is also dysfunctional as when one logs in the only things it says about order history is 'processed'. There is no details or other status which is not really an order history when compared to more informative sites.
When you ring customer services they try and fob you off with 'all I can do is email' then say another department; in this case 'websales'. I have now rung their press department and left a message saying I will contact the media if the do not refund me in full within 7 days. I have also asked my solicitor to write to their finance department.
Websales number is *******6231 however they do not advertise this number online. When you call this number it rings 20 times then automatically hangs up.

Update: 4th July 2020 20:10
Sadly still nothing since the fetid reply from someone at Machine Mart. I smell receivership as no refund, no goods and no contact. I will contact the CEO. Companies House state primary Director as John Alan Clarke, correspondence address of 211 Lower Parliament Street, Nottingham, Nottinghamshire, NG1 1GN. This address is shared with 2 other Director Sandra Elaine Clarke and Tracey Clarke. Overall 12 officers with 7 resignations since 13th April 1981. 14 registered charges with all 14 satisfied. Year to 31st May 2019 (submitted 3rd March 2020) Full Accounts at Companies House state that compared with the previous year (2018), debtors have increased from £118,657,783 to £124,575,059 whilst at the same time, cash at bank and in-hand has decreased from £917,661 to £587,159. This information is from the public domain at The Governments Companies House
I am still waiting for my £57.74

Reply from Machine Mart Ltd
25 Jun 2020
Thank you for your feedback today. I am sorry to hear of the issue you have raised, I will forward your details through to the sales manager now to look into your refund and confirm to you. We are sorry for the delay and any inconvenience this may have caused.
Review of Car Parts 4 Less
Customer
Customer
3 reviews
1 star: Bad
Updated 16 Jun 2020
Reviewer contacted
Picking error on an order they sent me-waited over an hour to talk to someone. Gave up.
There was a picking error on an order they sent me. The part did not fit and was wrong part no. Used online message service at their website and also telephoned them at the same time.
The customer services message service said I was no. 22 in the queue. Then a staff member typed I had come through to the wrong department. His department was for orders that had not been placed. He then left the chat straight away and I went to number 88 in the queue. All this time I am also on the phone; they say 'the next agent will be with you shortly' but it's no short time to wait. 48 minutes so far. Now I am position 58 in the queue chat.

The part cost me £11.01 so it's not cost effective to contact these people to get a returns number unless the part is costly. If you factor in the total wind-up of trying to get hold of them and the fobbing off, as well as the pure money it's a loss of about £40 I reckon.

In the website chat I am now position 53. I've been waiting 53 minutes. After about 5 minutes of waiting there is a pop up in the chat that says operators are busy and to leave your email address and they will contact you shortly. This is not true. The telephone message says someone will be with you shortly and the order you placed with them is important to them. Partly untrue.

It would be much better if they said you have no chance or talking to anyone for about 4 hours, either on the telephone or on the website chat. I don't need a reason why, just up front honesty.

Bought a lawnmower from these robbers. Said it was in stock. Turns out there website is not live so item says in stock but may very well not be, like in my case. Customer service told me After I'd waited a week after my delivery date that it was not in stock. No updates where given at any time. I have phoned them many times ang got a different person. Was told I would get a refund within 5 days. I am still waiting after 2 weeks. They have had my money for about 5 weeks now and still no sign of a refund. Absolute disgrace, no way will I ever buy anything from this lot ever again.

I purchased a Clarke CL500M Lathe/Mill combo in March last year.

Trying to keep this short...

Machine auto feed died, got it fixed. Lathe bearing died, got whole machine replaced. New machine didn't key t-key in mill so mill didn't work. Mill got taken away, installed and 'tested'. I get it back and install it. It sounds like a bag of nails, dead bearings. And it chatters massively. What a pathetic service. 9 and a half months of effort and money for nothing. I will be going to trading standards and my bank about this.

Never buying anything from them again. Absolutely appalling customer support.

I bought a Clarke pillar drill from machine mart, the drill did not turn true without a wobble. When I contacted the store they told me I would have to organise return and pay a £20 fee to have it inspected. I refused to pay a fee. I contacted customer service subsequently by now 12 months had elapsed they told me the uk had not signed up to EU consumer regulations and therefore there was nothing they could do, I contacted trading standards who confirmed this was completely false. I left an accurate review of the product but this was not posted, the company clearly screen reviews so be cautious. I still have the drill cannot use it for most jobs it just sits there and annoys me, I have never used the company since and never will. There are plenty of other tool companies out there who have a much more honest approach to customer service.

Complete Crooks. Purchased a gene for an event for the weekend.
Correctly built up and tested only to find item had no OUTPUT. Had to
Purchase another locally and contacted to return for refund. 5 days
Later item had been returned to me with the job sheet saying NO FAULT.
Phoned to get brushed off by a bloke called George saying theirs nothing
Wrong with it so Machine Mart wont refund. COMPLETE JOKE. Told to email
And spend more time trying to sort out.