LyftReviews 907

I used lyft for the first time to go to the airport in DC. The driver (nice guy) used lyft's GPS and ended up going 30+ minutes in the wrong direction. When he realized it he turned on Google maps and sped to the airport but by the time I got there I missed my flight. I had to spend $300 to get a new flight to a different city (only option). When I told lyft they offered me first $10 then $25 after I continued to complain towards my next ride. Are you kidding? That doesn't make up for money and time lost. The $25 is worthless as I will never use them again. I was going to the airport too, not an obscure location. Save your money, don't use lyft.

It's one of the most injustice rideshare companies with their drivers in the world. I drove for Lyft almost for a year and I was a 4.9 driver which is considered as awesome driver, but when they realized that I asked them about my rights and earnings when they stole my fares then they deactivate my account for no reason. Even I can not use my Lyft app as a passenger. They want their drivers to be like a $#*! and say nothing even if you get harassed or molest by the drunk passengers just stay quit and keep driving. If you wanna be a Lyft $#*! go for it.

I guess it's fine when things are fine. Then when they aren't you're up sh! T creek. I was picked up at the hospital after a night of horrors in the ER. I was at a pretty low place.

When so and so Lyft dude showed up, I was so happy, like I almost wanted to hug him. (I've used Uber and Lyft both a TON in the past, no major problems). I get in, and say hi. Thought maybe he didn't hear me so I said it again. Crickets... then I asked if he had the destination address, he merely replied with a route. The route made zero sense, so I corrected him TWICE. During the initial conversation, then at the actual turn.

At the turn I told him to take, he almost drove past it. This dude slowed down approaching GREEN lights, waiting for them to turn yellow and stop. Basically every single chance he had to make it longer, he used.

Then, we get to my gate. He acts like he's never had to enter a gate. Pulled way far away from the keypad, slowly drove back and forth, to get to it, instead of getting out like he should have.

Asked the code, kept saying it back incorrectly. Every exchange between us he raised his voice, things escalated in volume quickly in our dialogue.

FINALLY we got in. I said, stop here and let me out. He stopped. The door was locked, and he would not unlock the door to let me out. No conversation. Then he drives around even more until HE decided he would let me out.

That MF. I called and filed a police report for not letting me out after I requested to get out, basically keeping me in the car against my will. Lyft NEVER ONCE RESPONDED TO ANYTHING. I asked for a refund at the very least. Crickets. Called their emergency number suggested by them. Crickets.

This was over a month ago. You think anyone ever followed up? If you laughed and said yeah right! You'd be RIGHT! Worst freaking company I've ever dealt with. They wouldn't even close my account as requested.

Had to dispute the charge to my card. They NEVER EVEN ISSUED A REFUND, as I had asked for. WTF?

I am a new user and had used a promo code to be applied towards my first use. I am very upset that the code was not honored. I have tried several times to email about my issue but I never received a confirmation receipt. I called customer service number and he was not able to assist since "this is a matter" they can not resolved in this department. Then they offer a $15 credit for the next ride. After this incident, why would I use Lyft them again? This was a HORRIBLE experience towards the end of my family vacation. I will tell everyone I come across never to use Lyft ever, save the headache and stay with Uber.

Lyft does several thing that you will notice. They will say a trip is 10 minutes away and when you hit navigate it is 25 minutes away. They will also tell you that your acceptance ratings are low when they will contact you during rush hour to pick up someone 25 minutes away. You also need to document your pay because they will not give you all of your money. I did not get guaranteed pay because my acceptance rate for the last day was 63% but was 94 % on the first three days. Please watch them and make driving beneficial to you.

I started using lyft because i thought it would be cheaper from my house to my job usually it would cost me $8.50 with uber which is fine with me. When i started using lyft they started charging me $17.50 from my house to my job thats crazy! My work place isn't far away 15 mins to be exact. Sometimes i have people that can't get to my destination and when i call them to give them directions they get mad and give me this attitude. Not my fault you don't know how to follow your GPS. Lyft SUCKS and i will most definitely not use this app anymore. DELETED!

The worst service I have ever used. I have only used this service when uber has surged, and I regret ever trying it. 85% of the time I try to call for a ride the driver calls me and tells me to cancel it because he/she doesn't want to do it. I've had driver who have been very rude to me, drivers who do not speak one word of English, and drivers who amaze me that even have a drivers license. I have used over 15 times hoping that I have been getting fulkes but it comtinues to prove me wrong. Will never use again, deleting the app.

It is disappointing to start using a service to discover how they treat the customers. This is what happened when using Lyft for the first (AND LAST) time. I called a driver from Lyft. Came Mr. Brook to take us to the airport. The guy was driving holding a cell phone to find the airport that is nearly a straight line form my home. 10 minutes away. Them, decided to drive and text to find music. I asked him to stop to text, and he said this would be fast. Not enough, he stilled $20 from my husband as, he said the ride was $11.50 and, when my husband gave $20 he could not find the change. As we were late, he decided to give the change as tip. Just, minutes later, I got an email from Lyft stating they charged $17.50 to my credit card for the same ride. I called, explained the situation, they said they would investigate the situation. They did nothing and, today, when I still found the charge there, I send another email to get the reply below. I think to fill in a police report could be a good option. I suggest, my friends, to avoid this company.
Hi Eliani,
Thank you for your response. All charges on the Lyft platform are non-refundable, as outlined in our Terms of Service and Help Center. You can view this policy in Lyfts Terms of Service here: Lyft web page addrfess, under the section Payments.""
We can assure you that your concerns regarding this driver have been taken seriously, and that we have investigated this case and taken the necessary and appropriate actions.
Have you filed a police report regarding this incident? If you choose to speak with the police regarding the matter, we would be more than happy to cooperate. Should the police need any information from us, they will need to send a subpoena due to our strict user privacy policy.
Feel free to email me if you have any questions or concerns. To ensure I receive your response please reply directly to this email.

This is my favorite service! I prefer finding a trip on Lyft instead of going on a bus or a plane. First of all it's usually cheaper, second of all you can meet tons of nice people and have a nice chat during a trip.

Warning!
If you update your payment information on your Lyft account, they will deduct $25 from your account and hold it until you use their services. Whatever is left over will be credited to your Lyft account.
Just imagine if all companies were allowed to do this. Seems to be a slippery slope to me.
The Lyft drivers are awesome, this isn't a bad company, but holding my money hostage until I use your services isn't cool at all. It's borderline criminal.

I've only used Lyft once. I heard they were superior to Uber so I thought I would give them a try. The driver picked us up in a timely manner in a sick Audi, really nice ride. But he did not speak one word of English lol. My friends and I are a laid back group, but it did get a little tricky trying to tell him to turn left/right when we don't know Spanish. I do like how you can tip right on the app and don't need cash like with uber.