LyftReviews 907

I am livid. Im found out from some entirely disrespectful customers service agents that your company authorized a charge on my bank for $15.00 when I have gift card credit for Lyft. After being hung up on by someone who claims to be a supervisor. I took a look at my bank account and found that Lyft tried to authorize $15.00 from not only one account, but two accounts even though there is nearly $80.00 in gift card credit sitting on my Lyft app. One my personal accounts declined (thank God) and the other accounts placed the authorization and reversed it soon afterward. I soon found out from a representative who calls herself Carolyn that Lyft authorizes $15.00 even though you have credit because its set up that way in the system. She said its in the terms of service. So I will be contacting the BBB and making a complaint.
My ride history doesnt show records of this charge and no alert to this policy was given. This is a buyer beware that everyone should be aware of and I will make them aware of it.

I decided to use Lyft instead of Uber for once and was sadly disappointed. I took a Lyft to and from a destination, with the first costing $11 and the second costing $31 because the driver lied about the route he took. When I attempted to contact Lyft to dispute the charges, they sent a standard email response saying basically sorry for your luck, with no way to contact them by phone. I am usually a very understanding customer and dont get upset easily, but Lyft is a dishonest company, who cares more about making a profit than their customer service. Will never use this company again.

I started driving for Lyft a few months ago to supplement income (about 2-3 shifts a week, 4-6 hours per shift) & I'm pretty sure that after wear & tear on my vehicle, I may have broke even. If you don't accept the crap they send your way (10 + miles away for a $2.40 fare, repeatedly) then they send you a message basically threatening to lower your rating if you refuse anything they send to you. Additionally, on several on at least 2 occassions, I traveled 15 mins to the pick-up point, waited the allotted 5 minute boarding time only to have the customer cancel and received $0 compensation. THIS COMPANY IS A LOAD OF $#*!. YOU'VE BEEN WARNED!

Lyft is not a cab sharing service but a big fraud in the name of service! Once you register with lyft providing your personal info, including your cc details, you will be doomed! Lyft will use it in a way that it deems fit and if you raise a concern they will quote some stupid terms n conditions! I had very bad experience using Lyft n decided to get rid of this app and deleted my account in Sep 2017! I even sent multiple requests to customer care to have my personal info, including cc details to be deleted permenantly and to avoid any misuse! But to my horror, even till date my cc info is saved with Lyft! This is shameful, also my account was hacked 2 times in 3 months! Lyft says it was someone who is my friend accessed my account! This is utter non-sense! Why should someone else access my account, w/o my permission, and how did they access my cc info? I had to dispute the charges posted on my account! Lyft still doesn't want to delete my info! When i am no longer using lyft what right lyft has to keep my confidential info and not even sure if its safe!
Beware of lyft, if u have used cc with lyft, either change the cc or block the same as anyone else can easily login to your account and lyft will not take any action but look for excuses! Lyft is biggest fraud company and cares less about customers. I am not sure how many lyft users are aware that their personal info is at risk!

I've used lyft here and there for years and haven't really had a problem up until now. I recently used them on my friends birthday, and a week later I noticed two extra charges on my card from them. I tired to dispute it. One charge was for $5.00 and the other was for $12.90. While trying to dispute it, they sent me a receipt from a ride I got in 2015, three years ago and already charged on an entirely different card, and tried saying that was one of the charges in question for $5.00. They never sent any proof of the $12.90 charge. Ultimately, they told me they couldn't refund me simply because they were made from my account, even though they showed me actual proof that one was a double charge from 3 years ago, and no proof of the other. I will no longer be using their services ever again.

Dangerous Situation: There Were Two People Waiting In The Car.
Instead of just the driver, two people were waiting for me in the Lyft car.

Around 10:20 pm called a Lyft ride.
Went to get in the car. Saw that instead of just the driver: Lorenzo, there was a second person sitting in the car.

Immediately went back inside the building and called the driver. Said I was not getting in a car with two people. Told him he needed to cancel the ride. He didn't apologize, said an unfriendly: ok. He sped off without canceling the ride.

I messaged him + Lyft about two people being in the car. Eventually he canceled the ride.
Lyft can read the messages, but they did not react at all.

This was a dangerous situation.
If you use them, be careful! Next time the 2nd person might not be visible from outside the car.

There are few times in life where a complete stranger can touch your heart and win you over in just one sitting. Today I was lucky to have such an experience... AND A LYFT DRIVER AT MY SURPRISE! I ask myself how is it possible to undergo a Qualifying Life Event (QLE) in a matter of minutes? Maybe it was her comforting smile upon arrival that seemed to calm my anxiousness from running late. Maybe it was her radiating spirit that magically kept my two five year olds in a trance. Or just maybe it was her compassion exhibited when I reported my sudden emergency that prevented me from proceeding to my final destination. These things could very well be variables at question but it is factual that in unfavorable moments life throws us curve balls and even passing figures have the ability to leave their mark. Deirdre S. (RKW7650) this review could never be good enough. You are truly a prize.

Me too, 2 diff cards, was auth, and then try try tell me its my fault i added a new card [which i hadn't]. I had 50% [upto 15 off rides program until the 11th,] they say they gave 10 bucks to 'address my issue' but they deducted it from the ride, WHEN I ALREADY HAD THeRe % off discount which would have been less than the 10. So they use the fake $#*! 10 they gave [a method to shut me up]... ooooo. I am NEVER using. I am blasting these messages, on bbb, all social media, yelp, yp and all those places that take review. So whenever lyft is search, it shows up.

I am rather irritated and peeved. Esp since 2 days before then i took a $136 ride to philly [which only had one card auth] but yet 2 cards where auth for a ride that was less than 10miles away? Yll bs.

I installed the Lyft app the other day to get a 5-minute ride from Tampa Airport to a nearby hotel.

Driver was 7 minutes away, then allegedly showed up although was nowhere in sight. I was standing right outside the terminal in the pickup area. Driver was not there.

Then the driver abruptly departed and I got hit with a $5 cancellation fee. I disputed it and canceled my credit card.

Every single experience I've had with Uber and Lyft involves this scam - the no-show cancellation scam where they ding you $5 and don't bother to pick you up.

Enough is enough with Uber AND Lyft. Will never use these ripoff scam services again.

In late December I waited in 19 degree weather for 30 minutes while Lyft:
-cycled me through 4 drivers
-had a driver lap around JFK without picking me up
-charging me and telling me a driver had picked me up and taken me away

All while I was waiting outside in the cold. We ended up taking a car service that was waiting there.

I contacted customer service several times, they pretend to not understand the question or even issue, and then stop responding (reached out about 4 times).

Hey lyft you overcharged me (by 5x the amount) and then made it nearly impossible to file a complaint. I will never again use your $#*!ty service. UBER has WAY better customer service channels hence making it way more likely I will use them.

1. Your support email bounced. No longer in service apparently

2. Your support phone number told me to call 911 in an emergency (no $#*! you $#*!tards)

3. I have spent over an hour entering the 20,000 bs details needed by your help online site.

4. No response on twitter

5. Response here?

Good job lyft. You do realise if youre second in industry you better be Better than the original right?

REFUND MY MONEY

FIX your $#*! support service.

FIX your awful UX

In NY, the drivers never ever pick you up where you request. You have to find out where they stop and hope you can get to where THEY decide to pick you up before they leave and have to pay a $10 no show fee. LYFT should be charged with fraud.
Drivers are nasty when you ask they why. Customer service is worse then the drivers. I wish I could give them a minus 50 stars... they are absolutely the worst company that has existed. Should be reviewed by the BBB and their operation shut down.