LyftReviews 907

My friend waited an hour for her Lyft, which never arrived. She had to call Uber to make it just in time to the airport.

I scheduled an Uber for a rural location to drive me to New York City. But they didn't actually secure a ride for me when I scheduled it (what's the point otherwise?), so I'm left without a ride after 20 min of watching the search screen. Now I'm paying three times the price for a professional car. Thanks a lot.

I lost a cell phone in a Lyft car. Here is what the company did for me. They called the driver and it went to voicemail. He never called back. That was how hard they tried to help me find something of value in one of their cars. They should have required the driver to call them and respond. If he did not respond in two days, his job is gone. But after they called and texted him with no response, they said they tried, and dropped it. So, I won't be using their company again.

I started taking Lyft exclusively about 3 years ago because the CEO of Uber was getting too political. Everything was ok with Lyft until I moved back to Las Vegas. Now, you can barely find a driver that speaks English. Most are horrible drivers as well. And today was my last day taking Lyft forever. I just got out of the hospital and needed a ride home. The driver picked me up, but had loud Spanish music on. I asked him to change the channel or turn it off, but he refused. Then when I get a call, he turns the music at full blast and calls me racist names. Then I ask him nicely to drop me off at a 7-11 to find another driver who wasn't so hostile and racist, he stops in the middle of a busy street and tells me to "get the F out dog!". Then threatens me. I called the police, but they won't do anything. I am so tired of everyone watching the news and thinking it is ok to be racist and hostile. I cannot change my skin color!

A Lyft driver who picked us up, a party of 3 from ATL airport, was waiting at the wrong passenger pick up. To save time, we decided to go back upstairs to find where she parked her car. She really should not of been hired by Lyft. The back of her SVU was packed full of her personal belonging and covered in black cloth so the only room for our luggages was her front seat. Not only that the car smelled strongly of cigarettes. Had a bad feeling but she was being very friendly and b'cos the hotel was close by we got in. Big mistake as she swerved speeding down the highway looking at her GPS too frequently held in her hand, once we exited she kept missing the turn and making an illegal U-turn just on the main road with center yellow lines. The choice of her music was not very professional as she cranked out some music with a lyric, "Pure Cocaine". When I wrote to Lyft to complain and asked for a refund, they were apologetic but no mention of why this person was hired in the first place. Who knows if she already had an accident with some other passengers in the car. Though I strongly felt this experience warranted a refund, they offered to give me a $5 credit to my account. It's not the money in this case, it is the principle that Lyft did such a poor job of screening the people that are driving under their corporate name. I have decided to close my account and never use Lyft again.

After using Lyft the first time, I gave them a 4 star review. However, a week later I felt that I had to come back on and give a 1 star review. I guess the first time I used Lyft I must have just lucked out that there was a Driver 10 minutes away. I have tried to use Lyft 12 times since then and there is NEVER any Drivers available. I tried to contact the Driver that I got the first time that I used Lyft that lives 3 blocks away and he told me "I'm sorry, but I only like to do trips that are at least $50"... So, I have to say that for me LYFT gets a huge thumbs down as the only way I could use it is if I'm willing to pay a minimum of $50 no matter how short the ride is and since there's only one Lyft Driver any where in my area I'd have to be willing to wait an hour or two for him to show up... I tried to contact that same driver a second time as I was willing to pay $50 for a ride due to being in a desperate situation and he didn't even have enough decency or respect to ever respond. Anyone with a tiny bit of class would at least text back "Sorry, I am not available" or something... But this guy just totally ignored me... He should just get a job with Yellow Cab where all the other Low life degenerates work! LOL

Living in the city, I dont have a car. So I use Uber a lot. It's only a couple of dollars each trip more than Lyft. The difference can be neglected that it can save me so much headache later! I was so much disgusted last few times experience by Lyft customer service not taking any responsibility on any issues when happened. I have given Lyft multiple tries. It really sucks. All they care is grab my trip money and run! On the contrary: Uber customer service is very responsive, fast and always taking care of customers for a good experience!
Once I lost/forgot my leather gloves on the car. After the trip at home I messaged Lyft customer service for help. They are cold and not helpful. Not taking any responsibilities.
Second time, me and my friend called a shared Lyft from JFK to Manhattan. I live midtown and she lives up east so it's on the way. However, Lyft matched us with a guy living in Jersey city and to drop him off all the way in NJ first! Oh My... It obviously is a bad route. The detour wasted us so much extra time in the car but not saving on cost! It only fattened the driver and company's wallet by picking up passengers up from the same spot.
Third time, It is the worst experience. I decided I had enough. I will forever ban this company from my life! I am really angry after hours long 4,5 times transferred to different reps repeating myself the incident and multiple emails later. Both reps replied after 24 hours are only a copied terms and conditions the company takes zero responsibility or insurance for the users (including driver and passenger). Imagine if I was in bigger danger or damages. I can not risk it. The incident was I have a shoulder injury, the driver damaged my large box of grocery. He carelessly dropped it to the floor. My trip was extended double time due to the incident. The grocery are spoiled due to the delay. My back was also hurt because the driver unwilling offering a hand. Neither the driver or the company offered any good gesture or even an apology

After I let Lyft give my friend a ride in SF I've been charged 89 cents per month first for about a year. Then 59 cents and various amts below a dollar. Finally after no reply from Lyft I went to my bank to get another debit card Today I'm trying to hv Lyft bring my daughter to my house four blocks away Five times they have asked me if I'm sure because it's very FAR away. And meanwhile. The fare is increasing by two dollars every two min. Finally I gave up and canceled the ride!

ATTENTION TO PHILADELPHIA RESIDENTS: Stop using Lyft. One of their drivers is using fake photos to accuse riders of damaging their car to rob them of $100-250 worth of damage fees. Even after providing photo proof that this did not occur, Lyft customer service continues to ignore the issue and not issue a refund. On Twitter, multiple people in Philadelphia have experienced the same issue and LYFT HAS DONE NOTHING ABOUT IT. Avoid Lyft at all costs until this criminal driver is caught and the passengers affected are refunded.

I have contacted Lyft multiple times through multiple platforms with multiple requests for a follow-up and received no response.

They charged me a damage fee without even ask my side of the story. A driver reported a re existing damage in his car and I was charged $100. I was never asked about the damage and was just sent a email saying they we were charging my card on file. Once I tried to dispute the charge, the customer service department was vague about the situation and eventually started ignoring my emails. Terrible company. Please use Uber and save yourself the headache.