LycaMobile

Requested a port-in on to numbers on 29/09/23, left without service on both for 28 days and counting. 2 elderly 75+ old pensioners left without access to bank accounts and missed medical appointments. This company has caused incomprehensible pain and suffering for a month now and continues. Sent countless emails, made countless phone calls, have been told on at least 20 occsaions that will be resolved in 24 hours. 24 hours never arrives!

An unbelievably bad experience with Lyca, I would highly recommend searching for any alternative mobile phone provider. I have had no network for 2 weeks and each time I topped up the money just disappeared. I've since left and moved after struggling to obtain a PAC code from them, I'm now free and have a working network again.

It is a total scam.
Plus those who do answer do not help you rightfully.
They just you astray from any resolutions whatsoever.
I am not that wealthy and wasted $34 on the con service.
Buyer beware.

Purchase a Sim card in New York and I basically waste 20 bucks. To set up the service you need a training and customer service never answer. Stay away from this terrible service.

I am most disappointed with Lyca's response yet again as it does not make any sense to me, how come 20 GB data is used up within a day.

The offer of 20% discount on re-purchase of Lyca is a joke. Given the lousy & most cumbersome product Lyca offered in the marketplace, why would I engage in purchasing Lyca again. I am going to make sure that every opportunity I have, I will warn others & publicise the lousy product & service Lyca offers. Besides I had been without mobile connection for two weeks, did you expect me to wait indefinitely? I have purchased other mobile sim that is proving to be most efficient & offering significantly better customer service.

Warning, please stay away from Lyca. There product/service is worth ZERO Star. Don't waste your money

Run far away from Lycamobile. Their sales representative gave me false information so that I would buy the service, which didn't work at all. If only English-speaking, customer service will not speak to you on the phone and only directs you to the Chat bot. I spent 3 months speaking with customer service to resolve the issue, repeatedly providing the information they requested over and over again to obtain a refund. Getting no where, I had to switch suppliers, upon which they then refused to proceed at all will the refund. An absolute scam and theft.

I paid 5 pounds for my sim then topped it up and couldn't use it for more than a week!
I sent messages and emails, nobody replied and nothing happened. Luckily my husband just gave up his 5 pounds he paid on his Lyca sim and bought a Vodafone sim, we would have been lost in UK!

Bought a sim at zurich airport he assured us it would work for 30 days everywhere we were going n europe 40 euros worked for two days soon as we left Switzerland stopped working left us high and dry for 4 weeks absolute rip off not happy had to rely on wifi

******* good services thank you thank you thank you thank you thank you thank you thank you thank you thank you

These people are actually scamers!After you pay 60 Eurosport to activate the plan, they cut off the calls and the internet connection, so you can't benefit the services you paid for! The customer service is a joke! This is a legal scam! I encourage you to make them complaints at you local authorities for communications!

Worst network, worst customer service. I don't have enough room to explain the nightmare I went through with them, just steer clear, they are the worst company I've ever dealt with. They won't even refund my money for service I never received.

Worst customer service I have ever seen. Talk to 10 different customer service person, you will get 10 different answers. They will create 10 different tickets on top of existing ticket. No body trying to resolve the issue nor they transfer call to the supervisor. Here is my story and the issue is not yet resolved after 6 days at the time of writing this review.

I am using Lycamobile since from last 6 years. On 08/08/2023 I dialed customer service for a SIM swap in order to get 5G support. The SIM swap got failed due to SIM was expired. There was no expiry date written in the pack and I was unaware of any expiry date. The agent should have checked the validity before swapping. Due to this my existing SIM and number got blocked. No outgoing/incoming calls or messages. She created a ticket to unblock the SIM and I was told that would be done within 1 hour. After 3 hours or so I still have the SIM blocked. I dialed again to customer service and this time the agent created another ticket with different context. He mentioned in the ticket that I want My SIM swapped to new SIM. (Which is not possible and I did not said to do that at all). Now fast forwarding after 3 days the issue was still there and agent said the ticket got closed. What!. Then I called again this time it went to India customer service. There after a long fight with an agent she initially hesitant to transfer my call to higher authority but after further argument she agreed to transfer my call to her supervisor (Ricky). Ricky spoke with me nicely and helped to unblock the SIM within the call itself. But my bundle did not get activated and he said he is writing an email to technical team and within 24 hours the issue would be resolved. Then he promised to look into this issue personally and he said to call me next day. Now next day (08/12/2023) neither the issue was resolved nor I received any call back from Ricky.
Then I called customer service again and explained everything to the new agent. As expected he created another ticket to activate my bundle and said it would re resolved in 24 hours. Today (08/13/2023) the issue still not resolved. As always Agent said it would be resolved in next 24 hours. The end and it goes on and on and on...

I am still waiting for my phone number to work since last 6 days. Such a pathetic service. Ticket reference number - *******

UPDATE (08/14/2023): I was lucky enough this time that the call was routed to India center and I was able to got it transferred to Ricky(Supervisor at India center). Because of him the issue got resolved finally. Otherwise I would still be circling at the same place. My sincere thanks to him and his proactive steps taken to resolve this issue. Hence I am increasing my rating. I would still give few stars down for the horrible experience with customer service team.

The plan say's 20GB for 15EUR, but actually it's 15GB for 15EUR you need to click "View more" and then "Terms & Conditions" to see what they actually giving you.

Such a bad system full of crap. They took my money and blocked me telling i dint pay for the recharge

LycaMobile does not provide me with the port out account and PIN number necessary to switch cellphone provider. Despite multiple attempts to resolve this matter directly with LycaMobile, they have failed to comply with my request, which I believe is a violation of my consumer rights and USA-FCC regulations.

On July 10th, Lyca customer service was asked me to send the scanned photo-ID for verification. Emailed my scanned photo-ID. They decline to accept that and asked for the most dialed number. They want 2 phone numbers I called the most. I provided many numbers, they just reject telling you only called once or this is not valid when I had the call record to prove them wrong.
On July 13th, Lyca customer service accepted 2 numbers and asked to email to get the port out account and PIN number. Emailed the same and they again denied saying one number is wrong without saying which.
Was promised on July 15th that if I provided the most dialed number they will provide the port-out account & PIN.
After logging on to my account and had to go over calling history for 6 months, give them the most dialed number. On July 17th, they denied to provide that information saying I dont have an active plan with them.

For more than 10 days, unable to use my cellphone. They are declining to provide the port out account number & PIN and forcing to renew the plan with them as the only solution. It is really stupid that they only ask for most dialed number, to make it tough for customers to retrieve that information and ask them renew a plan to get the port out account & PIN. This is against and violating the FCC rules.

I strongly believe that the actions of LycaMobile are in violation of the following FCC regulations:

Section 64.1200 of the FCC's rules, known as the "Wireless Local Number Portability" (WLNP) rules, outlines the rights of consumers to port their telephone numbers to another carrier of their choice.

Worst SIM card for USA. Data plans don't work well in USA. Multiple calls to customer care later also the problems remain. Never buy this brand sim for USA. Money will go down the drain.

I rarely pen such harsh reviews, but the experience I have had with Lyca Customer Care over the past week leaves me no choice. It has been nothing short of abysmal.

I have been in a constant struggle to receive an activation code for my service plan, a process that should be fairly straightforward and instantaneous. To my disbelief, after seven long days and multiple calls to customer service daily, the issue remains unresolved.

Their customer service team appears to have mastered the art of lip service, assuring me repeatedly to 'wait another 24 hours' for a solution. Even escalating the issue to a supervisor brought no respite, only the same tired refrain. Such repetitive non-resolutions have left me disillusioned and exasperated with their supposed 'service'.

Moreover, their consistent failure to provide a solution has placed me in an awkward position, as I've had to rely on my neighbors' phones to contact Lyca's Customer Care. This regrettable situation has not only tarnished my reputation but has also made me question the credibility of Lyca as a service provider.

The customer service team at Lyca seems to lack the basic understanding that prompt and efficient service is not a luxury but a fundamental expectation of their customers. Their indifferent attitude towards the very customers they are supposed to serve is concerning and begs the question of what the term 'customer care' truly means to them.

Based on my experience, I'm forced to give Lyca Customer Care a rating of 1 out of 5 stars. My recommendation for anyone considering Lyca is to proceed with caution, if at all. The frustration and inconvenience I've endured make it hard for me to envision a scenario where I could recommend Lyca to anyone in good conscience.

In the end, good customer service isn't just about resolving issues, but also about respecting the customer's time and dignity. Unfortunately, Lyca seems to be failing on all these counts. It's a bitter pill to swallow, given my initial optimism about their service. I can only hope that my experience serves as a wake-up call for Lyca to improve their customer service drastically.

I bought the sim with an offer of 10 euros package. They took the money, I received the sim card, activated it but did not get the package offer of 80gb and unlimited calls that I paid for, and when I called the customer service she said that you have no more credits now because it was consumed alone even if you don't browse the internet or use the phone it will consume directly your 10 euros. And it is my problem that I did not activate the offer, even though when you insert the card they only tell you to activate the number and not the package you bought. And as a new customer you suppose it activates alone because you have paid for it. However, they only take your money and don't give you the service. A creative new way of stealing money.