LycaMobile

Never give Lyca your bank details if you need a refund you will not get it they will keep your bank details. I never got my £10 back so I order free Lyca Sims from their website use the 50 pence credit and then throw the SIM card away that will cost Lyca money and that's what they get for taking my £10.

This has got to be the worst company I have ever had to deal with. Tons of fake reviews. My internet would be cut to less than 1/2 Mbps at least every 10 days and virtually impossible to connect a call, then I had to make a very painful phone call to get it sorted sometime 3 times before they did anything. So hard to understand all the foreign phone reps the last one sounded like they were eating crisps while trying to talk and reading from a script. They repeat everything you say until you get annoyed. Very very diabolical company then when i said i would claim my money back for the month through my credit card they threatened to cut me off. Not much of a threat when I pretty much had been cut 5 times in 6 weeks.

Yesterday I have had a wonderful and amazing service person he was so patient with me that he stay on the phone line until I went to the shop and when I get there 2mins from my house not realising that it was closed so I asked him to stay on the phone so he say yes and I run 5 mins to a next shop that was open all the way he was still on the phone wow I was surprised but very happy for all the time and help because I had to make a emergency overseas call I have to say he was a wonderful wonderful person to talk with yesterday thank you so much MR. Fidel from Luca mobile customers service for being so helpful and wonderful with me thanks a 1000 Times

Nothing to say. Just the worst service on the whole planet. Only good for the international calling, but if you are out of your home or may be travelling, just forget about the internet, because it just loads, loads and loads forever. It is so terrible that, it takes forever to load the maps. It literally took 10 to 15 mins to navigate.
I really got pissed off, when I talked to a customer care service member. Wasn't helpful at all. She was just hurrying to hang up the call. Just don't prefer LYCAMOBILE! It might look cheap and all. Only positive thing about this service is the free international calling. -10 stars out of 5.

Worst experience!
I wanted to port in my number to LycaMobile. The agents didn't know the process and created multiple duplicate port in numbers. The port in is still in process even after a week! Now I have no service from previous provider and from LycaMobile. When called, all they could do was apologize and ask me to wait for another 48 hours without any service. Uneducated about their own policies and processes. If you are getting a new number, it may work. But never port in your existing number. Horrible!
Now the number is ported out of ATT. LycaMobile now says that this cannot be ported in at all as it is now inactive. Incompetency that cannot be reviewed. Stay away from LycaMobile. Till now no reply or communication as promised by the comment from LycaMobile!
Customer service hangs up when they cannot provide resolution.

AM on May 2nd I received confirmation of the purchase of a 60GB bundle for my iPad from Lycamobile. After 15-20 minutes use in the morning I discovered that I had been cut off so reported the fact that afternoon. I was informed that I had used all 60GB and have since been sent my billing history which I can't make sense of.

The general consensus is that 30GB should be good for (1) 85 hours of standard definition video, (2) 725 hours of music, or (3) 1,200 hours of browsing the internet. Which begs the question what's wrong with Lycomobile's systems which cause them to insist that I used 60GB inside 20 minutes when it should have lasted 2,400 hours. Despite the billing history it is simply unsustainable to continue to insist that I used used 60GB or even 30GB in either 20 minutes actual use or by any other means within the few hows before reporting the issue.

Unsustainable it is which is probably why they haven't replied. Is it any wonder that the word "thieves" is repeated so often in respect of Lycamobile on facebook.

BE CAREFUL, Lycamobile steals credit from your sim card.
I've done a £20 top-up second part of November 2019, went on a 4.5 weeks long holiday, during this period Lycamobile sim card mysteriously stopped working and I was unable to make calls whatsoever.
After returning back from holls I've contacted Lycamobile via email to complain, unfortunately they did NOTHING to resolve.

Their unprofessional and unreliable customer service team (I'd say based in India), STEAL YOUR MONEY and drag investigation for 2-3 months, until you/customer give up.

I've sent numerous emails and nothing, literally NOTHING serious was done to investigate and resolve.

SICK OF LYCAMOBILE/ INDIAN THIEVES!

First and foremost the service is truly worthless. Though they will gladly take your money when it comes time for using the service-- no connection. And then you try to call-- the toll free phone number on their site is out of commission so you have to call the paid line. Wait for 30 mn just to hear 'I'll take care of this' and then crickets right before you get put right back in a queue to start all over. Even the survey they give you is crap, you can't even respond to the questions. All and all this is a company that deserves to be dismantled and buried in a deep dark whole that is then set on fire. Too bad I can't give them negativ stars.

First: This review applies to lycamobile.de

Ordering a SIM December 19 2018 -- Delivery took over two weeks, finally arriving January 4 2019. Silly me having had it topped with 30 Euros right away.

There is no way to activate the damn thing online. Help menu has a reference, but that only opens a shop finder, which returns exactly two shops in my region - the Indian way I presume.

However, while both sell the crap, neither does registration. Support is a joke. First mail took over 24 hours to get a dumb reply. Calling support was equally fun.

First call confirmed two shops, but said one of them had registered a card on December 5 2018. Back again to the shop, no registration nowhere. Calling support again, and was told there were many shops in other places.

Yeah, and I believe they have booze in China too. How stupid is that? Do they really expect me to spent time and money to travel around trying to register a silly SIM? Already wasted most of Saturday and a little over 10 Euros. For that I could have bought any other SIM, plus credit, plus register, plus...

Screw Lyca! That's just about as rubbish as it can go. Every fart has its own website, every other phone company provides online registration via Post Ident or similar. But Lyca? Nope. Definitely off my list, and recommending only NOT to use.

While I love lyca for its cheap rates for Switzerland to call south asia, I am pissed of with their data package. Though it's also cheaper than local swisscom package, if the package finishes and you are not aware, then simply by keeping the data on fire a few hours even if you don't surf or download, all your balance will be gone... I lost twice about CHF 150.- each time, while my data package of 6CHF lasts me around 1 month. I complains twice but no one pays heed to your cry in the wilderness. Its basically looting...
Stay away from lyca data package.
Dinesh
Geneva

I bought a layca mobile simcard. I have been trying activate it for five days. I have three reference number, *********************. I have called their customer service more than 30 times. Each time I had to wait for more than 10 minutes, each time it took 30 minutes to explain my problem. Their representatives has bad accent, even if I have language problem I can clearly understand that they cannot speak English clearly. It is such a terrible company. Please avoid it. When I explained them my unsatisfaction and asked them refund, they rejected my request very rudely by saying"did you read the agreement it says no money back. You can see our conversations.
I would like to ask your help for future customer not to injured by these company. When I looked at customer forum I have seen a lot of complaint about this company.

Its a cool site for special offers for people who need to make cheap rate international calls. Ive been using them for a month and their favourite bundle which allows callers to choose upto 3 landline numbers in any one country of choice and they give you 3000minutes in a month for just £10. Thats like really the cheapest deal if youre making lots of calls to landlines in a particular country. I used to spend around £50 a month for calls to my parents in india and now i just spend £10. Great savings... :))