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LUX LAIR Reviews Summary
LUX LAIR has a rating of 4.4 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LUX LAIR most frequently mention customer service, fast delivery and shipping thanks. LUX LAIR ranks 8th among Designer Clothes sites.
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After purchasing my item, this company never emailed me any order confirmation or tracking. I thought maybe I just typed my email in wrong. That was until I started getting marketing campaigns and requests to post a review in my inbox. I have since requested to return my item and there is yet to be any email with my return shipping label or refund details. I submitted my request almost a week ago at the time of writing this review. Absolutely ridiculous.
The shoes I purchased were damaged, so not only couldn't I get them in a timely manner, but I couldn't get the pair I request.
We sincerely apologize that we were unable to fulfill this customer's order. The Christian Louboutin shoes they ordered were the last pair we had in stock, and they were not in sellable condition, unfortunately. That said, we communicated this to the customer in a timely manner and promptly issued them a full refund, as well as a coupon for a discount on a future order.
Genuine merchandise. New with tags as described. Excellent customer service with expeditious response times. So far, I have ordered 3 times. I did have to return one item since it ran very very large. I had no issues with the return. I will be a returning customer.
Receive my 2 bags as shown and describe, delivery right time they promise, during the show they take their time to show the item respond to all your questionđź‘Ť
Overall, I would do business with LuxLair again. Their Customer service took the time to address my concern and did so in a very satisfactory manner. While I'm not floored by the designer product I purchased, it's second hand and difficult to truly judge the quality until actual inspection, in person. They do offer a return policy. Lesson learned when dealing with second hand goods. Overall, Lux Lair was very accommodating and provided options when I was disappointed in the purchase. I would do business with them again.
Good deal on the quilted sweater I bought. I checked other sites and it was the best option…fast shipping and delivery too.
The experience was very good. It was legit and the shipping was fast. Thank you. I will visit you all again.
I received my 3 items very quickly and they were packaged very nicely.
Vic and Krista are very nice very professional and I love that they have a great return policy. I will continue to shop with them!
I discovered that someone had made a purchase using my email and debit card from this company a couple weeks ago. I tried to talk to someone but no one was immediately available. Had to leave a message and they responded via email. And their response was less than helpful to stopping this fraudulent order. And that afternoon, another order, of over $200 was made on my card. I have now dealt with it via my bank.
We regret to learn that a purchase was made in our store against the customer's wishes. The customer contacted us on 5/29 at 10:01pm (after hours) to inquire about the details surrounding a purchase that was made on 5/18. We responded to her the very next morning at 7:51am via email to share the details. This order had already shipped and was past the point of being able to be stopped (we tried). We advised the cardholder to contact her bank. The second order was placed on 5/31 and although recently shipped, we were able to stop it. Therefore, we gladly canceled this order and refunded the customer in full per her request.
I had a wonderful experience on their live, great bags. I love my bag purchase. It was more than I expected. Thank you!
The LUX LAIR handbag is a great choice for anyone who travels often and has to carry a lot of things. It's very durable and easy to clean, which makes this handbag very classy for any occasion.
I love these shoes. They have the perfect amount of cushion, with a soft upper layer. The arch support is supportive enough for me and they are so comfortable. I have found no issues with them since purchasing them about a month ago. Great shoe!
I was charged an astronomical amount by fedex upon receiving my merchandise.
This is the first we have learned about the customer's issue. We sincerely apologize they had to pay duties on their order (it was an international shipment; they are based in Canada). The amount of duties charged by FedEx was also not consistent with the value of the item they purchased (they were overcharged). We have reached out to the customer and offered reimbursement for this cost, but we have not heard back.
Excellent I'm very happy with this experience. I recommend all my friends and family
Very informative. First experience purchasing hi end clothing items.
Really Bad, don't know the product cost extra Pounds.
We sincerely apologize the customer had to pay duties on their order (it was an international shipment; they are based in the United Kingdom). We have reached out to them and offered to reimburse them for this cost, but we have not heard back.
From the business
Purveyors of 100% authentic luxury goods, including designer handbags, clothing, shoes and accessories, from some of the world's most coveted brands, LUX LAIR is inspired by the savvy fashion-conscious shopper who seeks value without compromising style. LUX LAIR is a designer luxury goods outlet, with over 17 years of experience, featuring wares for both men and women, at a fraction of their original retail price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sent the customer an order confirmation email immediately after their order was placed, as well as a shipping confirmation email with their tracking number after it shipped. However, both of these emails ended up in their SPAM folder. We sincerely apologize for this and advise all customers to check their SPAM folder, if they haven't receive an order or shipping confirmation email from us. Regarding the other emails the customer received, these were sent from 3rd parties (not directly us), which is why they were not routed to their SPAM folder.
Lastly, regarding the return request, the customer made this using our self-service returns portal and unfortunately, due to a technical issue, it was never processed. We accept full responsibility for this.
That said, as soon as the customer reached out to us directly via email, we responded within hours and provided them with a return shipping label. In the coming days, we received the customer's return and fully refunded them.
We sincerely apologize for any inconvenience this customer experienced and have resolved the issue with our self-service returns portal on our website to prevent any future issues.