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Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.
Luvme Hair Reviews Summary
Luvme Hair has a rating of 4.7 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
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This is an update to the response below. It took this company 3 months to respond to this review. Do not order from them. They are liars. I sent you pictures of both wigs with the confirmation number. NO RESPONSE from your company AT ALL! My bank refunded my money through a dispute. Stop lying. I sent you all the information by email 7 times and no response EVER! It's not a reputable company and their wigs are trash! ZERO STARS
I ordered curly wig 26 inches hair was shedding as I brushed it. Wig didn't have the same look as model who was taking it out the box and brushing it and showing how to fix it up. Hair was thin. I quess they pick and choose who they send the cheap wigs to. I quess cause I ordered several wigs from them about two other wigs and the other two was not like how it was pictured I didn't complain but yes I am now. Must of thought I was gonna keep letting them send the cheap ones to me
Stops here.
Dear Savonne, thank you so much for your support and this review. We are regretful that LUVME HAIR didn't work for you.
At Luvme, we are dedicated to creating uncompromising quality wigs that are both comfortable and fashionable. To archive a more natural look, we would suggest our customers to style the hair a bit upon receipt. Satisfaction of every customer is our goal, and your feedbacks and concerns are very important to us. We would love to look into the issues you mentioned and make necessary developments on the products. Sadly we are not able to locate your orders. If you encounter any issues when purchasing from us, feel free to email us at [email protected] with your order and some pictures of the wig to illustrate the issue so that we can solve the problem faster. To better answer our customers inquiries, we also have online chat service which is available at 5am-5pm(PST Time). We are always here to help!
Thank you so much for your time and support. Luvme wishes you all the best.
I requested a refund because my wig tore maki g it impossible to wear two weeks after i started wearing it. They want to refund me less than half of the purchase price. Never again
Dear Christy, thank you for leaving this review and we are sorry to know that you were having trouble with the unit.
We would love to look into the issue and check the previous emails, but we couldn't find your order number with the informations provided here. Sorry that you are not satisfied with the customer service. We’d keep working hard to optimize our customer service and provide you with a better one in the future. We hope the issue has been solved now, if not, please don't hesitate to email us again at [email protected] or start an online chat (5am-5pm PST Time) with us. We appreciate your effort in getting it solved with us.
Thank you for your time and support. Luvme wishes you all the best.
I ordered a wig for an event that I have this weekend. I scheduled it to be picked up, and when I went to go get it they wouldn't give it to me because I hadn't changed my ID back to my maiden name. UPS WAS SO NASTY AND RUDE TO ME! I love Luvme wigs, but if they ship through UPS I'll have to find another company that doesn't ship through them.
Dear Niya, many thanks for taking time to share this experience. We feel sorry for the shipping issue you experienced.
Firstly, please accept our sincerest apologies that UPS treated you badly and gave you a terrible experience. Luvme tries best to provide wonderful shipping service to all the customers, however unexpected shipping problem might happen sometimes. We are trying our best to avoid this. But if it does happen, feel free to email us at [email protected] with your order number. We would love to reach out to the shipping company and check further on the problem then offer necessary assistances to solve the issue. Please do not worry, we will do everything we can to follow up on the issue until it's resolved.
Secondly, we have different shipping partners like USPS/UPS/DHL/FedEx. To ensure the safe delivery of the packages and avoid any possible loss, we paid a higher price for shipping to include Adult Signature Service. However we do understand that some customers might not be available to sign for it, some shipping partners require signature and some don't. If you want to remove signature or choose a different shipping company for your orders, you can leave us a note at checkout regarding this. We will check the notes before shipment and ship your order accordingly.
Thanks for your time and support. We look forward to serving you again in the future.
Luvme wishes you all the best!
I have been wearing wigs for over 20 years but I have never worn a curly wig. I'm a newbie to this company, I have ordered three wigs so far. The first wig was a banged bob, so there was not much construction there. I haven't received the third wig yet, however, The curly wig being the second did not meet my expectations. I was very disappointed. There was nothing about the wig I can say I liked, especially the lace, it was too thick. Sadly I can't return it. I hope when I receive the third wig, it's better than the second. I don't know if i will purchase any more units from Luvme Hair
Dear Dawn, many thanks for taking time to post this review and sorry for our delay response.
Firstly, we want to thank you for choosing LUVME hair as your first company to try the curly wig. We also feel sorry that we didn't catch this chance and made you feel dissatisfied for the product. At LUVME, we provide wigs with different types of laces, so customers can choose the exact lace depending on their needs.
Secondly, we have some tutorial videos or hair tips to help our customers to archive a more natural look. So if you encounter any problems when using our products, feel free to email us at [email protected]. We would love to look into the issue and offer some assistances to make it right for you.
Thirdly, customer satisfaction is our ultimate goal. Luvme offers 30 day return guarantee. According to our return policies, we will check the product condition before we provide the return informations. We will take good care of the return request once we confirm the wig is returnable. If it doesn't meet our return policies, we are also willing to look into the issue and provide alternative solutions to help our customers better.
Thanks for your time and support. We look forward to serving you again in the future.
Luvme wishes you all the best!
I ordered a 10" human hair bob middle part wig from this company. I received a side part wigs that's feels like synthetic hair. I emailed the company to get instructions on sending it back for a refund. I haven't received a reply after sending several emails. I believe this company is a scam, and the positive reviews are scams as well.
Dear Mamie, thank you for taking time to share your experience and sorry for this delay response.
Please accept our sincerest apologies for the unpleasant experience. We would like to check on the issues you mentioned, unfortunately we couldn't find your order number with the informations left here. We hope the issue has been resolved now. Customer satisfaction means a lot to the whole team. If the wrong product was sent, we would like to check the surveillance video with the warehouse and provide a solution to get it solved. We promise to respond to every request from our customers via the email within 24 hours. If you don't hear back from us for a long time, please don't forget to check your spam folder as well. If the email doesn't work, we also have online chat service available at 5am-5pm(PST Time). Feel free to reach out to us by either way. We are also here to help.
Thank you again for your time and support. Luvme wishes you all the best.
The hair looked like it belonged on an old doll. It was falling out in the bag it came in. Don't get
Dear Kim, we appreciate your support and this review. We are sorry to hear about your disappointment with us.
Our hair is guaranteed to be 100% human hair, which has been the aim from the beginning and will remain the same in the future. Sadly we couldn't find your order number. We hope the issue has been solved now. Luvme strives to provide quality wigs to every customer. If there is anything wrong on the wig when purchasing from us, feel free to email us at [email protected] with your order number and some pictures to help better illustrate the issue. We would like to check with the factory and provide you with some solution to make it right for you. We'll also keep working hard to provide better products to the customers.
Thank you again for your time and support. Luvme wishes you all the best.
I love my wig. But the part is on the left side of my head. One of the reasons why I ordered it was the part was on the right side. Disappointed
Dear Deborah, we are glad to know that you love the wig and we also appreciate your feedback regarding the parting line.
We feel sorry about the parting didn't meet your expectation. Most side part wigs on the site are left parted. But we have been trying to include more right side part wigs to the customers based on the feedbacks provided. We wanted to find your order number but to no avail. We'd definitely want to check the particular unit you referred to see if there is any misunderstanding on its parting. To avoid any confusion on the product, please feel free to email us your feedback at [email protected] once you have any questions when purchasing from us. Customer satisfaction is our goal and we would like to keep improving to provide better services in the future.
Thank you again for your time and support. Luvme wishes you all the best.
Luvmehair has disappointed me. My wig was shipped by Luvmehair on 12/29/2023. Ups reported it stolen and it under investigation whileit was in their care. Therefore, I would think that Luvmehair would send me my wig. That I paid for! They stated I must wait until UPS completed the investigation. SMH, so I must inconvenience, it's 1/26/2023, still no wig.
Dear Tracy, we are sorry to know that you were dissatisfied with the experience.
Luvme tries best to provide best shipping service to all the customers, however shipping issue might happen unexpectedly sometimes. In this situation, we will reach out to the shipping company and let them start an investigation to see what's going wrong. The whole process would take some time. After the shipping company finishes the investigation, we will keep customers informed and provide with some solutions to make it right. Your feedback means a lot to our shipping service. We have actually upgraded the shipping processes earlier to meet customers needs. Hope to provide you with a better experience in the future!
Thank you again for your time and support. Luvme wishes you all the best.
I've brought 10 wigs from luvme hair and never had a issue until now.I contacted customer service and someone name Charlotte offered me a 30% discount. The wig is shedding and I have a bald spot I'm the front of the wig you can't hide it. I should have been offered a replacement or a generous discount. Now Charlotte isn't returning my emails. It's VERY unprofessional not to communicate with your customers. I guess I'll have to take my business elsewhere at this point.
Dear Shamekia, we feel sorry that you were having trouble with the order.
We truly appreciate your long time support on our products and understand how disappointed it would be when the issue happened and the service didn't do well as expected. Customer satisfaction means a lot to us. Your feedback will be collected to continue to improve our customer service in the future. We hope to provide you with a better one in the future.
Luvme aims to provide quality wigs that can be used for a long time. We take all the feedbacks of shedding seriously, however there are many factors that could lead to hair shedding. So we would love to check and collect more informations so that we can check with the factory to see what's going wrong and make some necessary improvements. After that, we will provide alternative options to get the issue solved. We tried to review your case but we couldn't find your order number. If you are not satisfied with the results, feel free to email us back with your idea. We would like to try our best to make it right for you.
Thank you again for your time and support. Luvme wishes you all the best.
I am not sure why these ladies are talking about Luvme wigs My wigs came in a month later from my order and they were to bad. 2 was too small, 2 were the exact same and 2 were to big and scary that I would not even wear them on Halloween. Please don't buy these. The pictures show once I got them out the pack. I have done nothing to these wigs
Dear Crystal, thank you so much for sending this review and we feel sorry for the unpleasant experience.
We have checked your pictures carefully and noticed that those wigs are not from us. The wig construction in the pictures is totally different from ours. We are sorry to tell you that you have fallen victim to the fake website. If you are not sure if you ordered from the right site, feel free to email us at [email protected] with your order confirmation email, our support would love to have a check. Recently many fake companies which have similar names as LUVME HAIR mislead our customers with low price and poor quality products. This is our official website: https://shop.luvmehair.com/. If you have fallen victim to the fake website unexpectedly, we would suggest you can contact your bank to dispute the payment immediately and report them as fraud. We hope the issue has been resolved and you have received the money back now.
Luvme wishes you all the best.
The products I've received are not as depicted. I regret purchasing from here. If you order something and you don't like it, you're responsible for the fees associated with returning the item. My original order was not available so I chose a different item. It appears that they change the prices frequently also, but I was still overcharged as well. I dislike them both and I'm trying to work with the company to resolve the matter. It's been an ongoing issue for a month now.
Dear Kay, we'd like to express our regret that you were having trouble with the products.
As a company aiming to offer the best service to all LUVME customers, every feedback matters. We will continue to improve our products and service. We wanted to review the emails but couldn't find your order number. We hope the issue has been resolved now. LUVME offers a 30-Day Return guarantee, we will need to confirm the wig pattern and lace condition before providing the return informations. We will send the return construction right away and take good care of the return request after we confirm the order is returnable. To expedite the return, cooperation and understanding from the customers will be greatly appreciated.
We also noticed that you had some concerns for the prices. To welcome first time customers and express our gratitude to the return customers, we will have some sales for the products. If you found that you were overcharged, feel free to email us and we would love to check accordingly and refund the difference once it's verified. Sometimes emails might expand the time of getting the issue solved, we now have online chat service available at 5am-5pm(PST Time), you can contact us by either way. We are always here to help!
Thank you again for your time and support. Luvme wishes you all the best.
I have ordered from the company 3 times and was pleased with the wig but really impressed with the 2 to 3 day delivery. My most recent order placed for 3 wigs and after waiting 8 days I chatted with support to be told its now coming from China and orders will now take 4-6 weeks. I explained I leave in 3 days for a 10 day cruise and will be out of the country and that the website should updated the customer prior to taking my money. She wants me to wait on then return it. I had to have a chat argument as I said I will not be responsible for the product being left outside my door and insisted they should contact the shipper and refund my money. Due to the deceptive website and poor customer service I will no longer order from Luvmehair. Buyer beware! Great thing is my money is good any where
Dear Karen, we are sorry to know that you were having issue with the shipping.
We're working hard to ensure every customer get packages within promised time limitation. To provide our products to more customers from different countries, we have set up several warehouses. Some in US and some in China. Our system will randomly select the warehouse after receiving an order. But no matter which warehouse is being selected, we will need 1 business day to process the order and provide 4-6 business day shipping.
If the order is on the way, we might not be able to cancel the order. So we would suggest our customers email us to start the return upon receipt. But if they are not able to receive the orders, we will also try best to reach out to the shipping company and let them redeliver the parcel to our warehouse. To meet customers needs, we will also need time to check the specific package status with the shipping company and provide the best solution to our customers. We feel sorry that the shipping service didn't work out great earlier. We will continue to improve the service and hope to offer you a better one in the future.
Thank you again for your time and support. Luvme wishes you all the best.
The wig was advertised as a lace front, but it was a cheap headband wig. The wig was also significantly shorter than what I ordered. When I asked for a refund, the company offered me 5% back. When I insisted on sending it back, they told me that I would either need to accept a 30% refund or pay myself to send it back to them. Terrible company with a terrible product and false advertising. Suspect that most of their reviews are paid for also.
They dont make terrible wigs but your going to be out of luck if you have any issues with your order rather your unsatisfied with the product or it wasn't delivered. They will spend days arguing with you to suck it up because they do not like to give refunds. They sent me proof that they did not delivery my package to the designated house number, insisted I go hunt the package down myself, put in a claims with UPS and refused me a refund or to re-deliver my items. Will not order from them ever again.
I purchased 3 wigs on the Halloween special. I guess it is true what they say you get what you pay for. My weeks look nothing like the website. I am really disappointed in what I received. One of them was too late so I tried to dye it and it did not take. The other $#*! so badly and the front is thick and won't lay flat! The final wig is shedding and is also thick in the front. What do I mean by thick? The band itself is fat and there is no way you can even lay baby hair! So so disappointing
You guys are a scam. The wig I ordered was NOT at all the wig you sent. IT WAS THIN ASF WITH NO LACE FRONT AT ALL couldn't wear in a bun or pulled back as advertised. Didn't have combs or the elastic band you claimed that it was Brazilian Human Hair but it's nothing but Synthetic Hair. I knew it was Synthetic when I took it out the Plastic Bag, Because it was wayyyyyy to SHINY. That's one other thing I was on YouTube and everyone on there received a box I got a bag. In the box they recieved a note saying " ENJOY YOUR HAIR JOURNEY FROM NOW ON!", A LITTLE PURPLE CASE TO STORE YOUR WIG IN, TWO WIG CAPS, THE LUVMEHAIR POUCH THAT INCLUDES THE SILK HEAD SCARF, A MIRROR, A $5 GIFT CARD, AND THE EDGE CONTROL BRUSH AND A INSTRUCTION BOOK. I RECEIVED NONE OF THAT S#*T. This wig has no part down the middle No part at all. The wig is straight TRASH... im soooo disgusted, disappointed and mislead... This company is a rip off and I will never spend my money with the company ever again and if this is how you do business shame on you (Helena) whatever your name is. What I purchased vs what I received
I ordered 3 wigs under the assumption that it was another well known site.I received them today and I'm not pleased at all.they suppose to be human hair but they look and feel like Synthetic. The colors are wrong also, what a waste of time to wait over 30 days and to have to pay to send it back to them in too of having to pay to receive the items back.Very disappointed don't waste ur money.garbage...
The wig I received has short broken flyaway hair all over the Crown. It was noticeable as soon as i unboxed it. They stood up like static. The hair is ten inches so it should not have been a problem. It almost looks like it was made from scrap hair that was pieced together from a cuttings off the floor. The beauty of a bob is the cut which means the the hair needs to be uniform. Additionally, the cut was not good just hanging squaggly ends that would require a professional cut. Very disappointing. This is my first Luvme Wig. Wondering if this typical?
I never thought a company with so many clients would not have a high level of integrity. I purchased several wigs, and at a discounted price I returned the one that I had experienced major discomfort with, the wig was not altered by any means. When they received the return, they shortened me. I tried to give them the benefit of the doubt and dispute it with them directly, but because of this problem, it made me second-guess any future transactions with any company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon, we truly appreciate your purchase and this review. We feel sorry that the purchase didn't work great.
We would like to look into the issues and check the emails so we can know it better and collect more useful informations to improve our products and service, however we don't have access to get your order number with the informations provided. We hope the issue has been resolved now. If not, kindly email us at [email protected] or start an online chat with us (5am-5pm PST Time). We'd try our best to get it solved as soon as possible.
According to our return policies, we need some pictures of the wig to confirm the wig condition before giving the return informations, which would need our customers to work with us to expedite the return process. Satisfying every customer is our unremitting pursuit. We have been improving our return policies with the feedbacks given to meet our customers' satisfaction. We hope to provide you with better experience next time.
Thank you again for your time and support. Luvme wishes you all the best.