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Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com.
Luvme Hair Reviews Summary
Luvme Hair has a rating of 4.7 stars from 1,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
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I have been wearing Luvme units for a few years and I must say this breathable wig is by far one of the greatest ideas. I sleep in my wig due to 90% loss of my hair. So I sweat a lot causing me to have to wash my wigs a lot, but not with this new breathable wig. It gives me a change to have some air circulating through and decrease sweat.
If I could give negative stars I would. I've been waiting since August and still nothing. Never agai
Hi Shetia,
Thank you so much for taking the time to share your experience here. According to the informations provided (order #: 1108), we are sorry to tell you that you didn't order from us. Our order number consists of two letters and 7 digits.
Recently many fake companies which have similar names as LUVME HAIR mislead our customers with low price and poor quality products. If it's too good to be true then that's exactly what it is.
This is our official website: https://shop.luvmehair.com/. In this situation, we suggest you contact your bank to dispute the payment as soon as possible. We sincerely hope that you will get your money back soon. Luvme wishes you all the best.
I'm not sure what kind of hair this is, the wig is huge. I won't order again.I am not a happy client.
Hi Tawana,
We apologize for any disappointment you've experienced. Your feedback is valued. Customer satisfaction is our utmost goal and we will try our best to achieve it.
Luvme takes care of all the customers and listens to their voices. We do support optional capsizes for different wigs, which are normally also listed in the details. Sorry for any confusion. If you are not sure about the size of the cap, we would also suggest you contact customer service for better help.
In order to solve the problem, we have sent an email to help you with this. If you are not satisfied with this wig, we will help you process the return once you are eligible for the return policy. Please accept our apology for all the inconvenience you encounter. Luvme promises to provide high-quality products and excellent service for our customers. We appreciate your opinions and we will stick to our product to improve it in the future.
When I contacted them about a wig that shed while adjusting after 2 weeks. They offered me $60 no refund.
Hi Coretta,
Thank you for your feedback. We are really sorry for the discrepancies
Firstly, we've been working hard to provide all LUVME customers with better quality products and better customer service while developing. We feel regretful for receiving such feedback from a loyal customer. Therefore, we have reported the issue to the relevant department for improvement. Regarding the shedding issue you mentioned, they could be caused by various reasons. Please allow us some time to verify the problems. Please accept our apology for all the inconvenience.
Every opinion matters. As a company aiming to offer the best service to all LUVME customers, we’ll keep working hard to make improvements. So we welcome customers to share their ideas with us, no matter in good ways or in bad ways. We'll keep working hard to provide better products.
In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems. Looking forward to hearing from you.
A China based company with very poor quality hair. After being made aware that the return address was in China, I sent back the wigs for £30. After they had received the items instead of refunding my money they sent an email advising they were closing my "case". I have emails several times with no response. Thieves! Avoid at all costs, any influencer advertising this company is being paid to do so!
Hi Renee，
Thank you for letting us know about this issue. We are sorry that our product does not meet your expectations. According to our return policy, we will inspect the package after we receive the package. The refund will be issued right after we finish the inspection, and the whole inspection process might take 2-3 working days.
We have sent another email to you. You have our promise that we will handle your issue as fast as we can and come up with a better solution for you. If you have not heard back from us ([email protected]) for a long time, please don't forget to check your spam folder in case our responses might be marked as junk mail.
Meanwhile, we have other contact channels besides email as well. To better answer the inquiries, we can be reached via our official WhatsApp account. Here is the link for your reference: https://wa.me/message/VZIVNHWYQFIKF1.
Please accept our sincere apology for all the bad experiences. Luvme is working on enhancing our customer satisfaction. Your feelings really matter to us. We hope you can offer us another chance to serve you. Appreciate your understanding.
The quality of the hair and lace is great. I do not have to glue mine down because the band in the wig fits snuggly and comfortably. The lace blends into my skin seamlessly. I recommend this wig to anyone looking for great quality regardless of your age!
Hi Sassy,
We appreciate you taking the time to leave your feedback of recent order. We are committed to creating wigs that make our customers look and feel their best. Glad that we have hit the mark for you. We will continue to bring great experience to you next time. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
I got the wig and it was very thin. The bangs were not barely there and the ends are unruly.
Hi Tomeicko,
Many thanks for taking the time to leave your opinion of your recent order.
Luvme aims to provide quality wigs to the customers. We'd like to express our regret that the purchase didn't work out as expected. Your review helps to know the kinds of difficulties our customers have so we can work toward improvements. Rest assured, customer satisfaction is of utmost importance to us. If our customers are not pleased with the purchases when ordering from us, feel free to email us at [email protected] with some pictures of the wig so we can locate the issue and understand the situation better. We promise to respond to the emails within 24 hours.
To get it solved as soon as possible, we just sent you an email asking for more pictures of the wig. Please kindly have a check and respond at your earliest convenience. Looking forward to hearing from you soon. Thank you again for your time and feedback. Luvme wishes you all the best.
I usually go with the brown hues but I couldn't keep my eyes off of this one! She is definitely a winner hands down! I always look for hair units that are more natural (meaning, its ready to wear within 15 minutes). Ms.Fall was all that and some more. Very user friendly for first time or beginner wearers. Hair is full of body and no shedding or split ends.
Luv me some #luvmehair
Hi Sherri,
We appreciate you taking the time to share your experience here. We dedicate to creating uncompromising quality and ready to go wigs that are both comfortable and fashionable. Glad that you love your wig! We will continue to provide more beginner friendly wigs in the future. Looking forward to seeing you again in the future. Luvme wishes you all the best.
So far so good. The quality is great. The softness the style amazing.
I am about to purchase one for my mom.
Hi Susan,
Many thanks for taking the time to leave this review. We are more than happy to know you like the wig received! We aim to provide quality wigs with trends because switching it up is everything. Can wait to see you again in the near future. Luvme wishes you all the best.
Always please and love my hair from luvme my experiences are always wonderful and I will always get my hair from. Luvme
Hi Dhaima,
Thank you so much for taking the time to send this. We are glad to know that you love our products, which means a lot to the whole team. We will continue to bring you great experiences in the future. Looking forward to seeing you again. Luvme wishes you all the best.
I ordered two wigs and had a coupon code which gave me $161 off. The next day they sent me an email stating they couldn't process my order due to it was marked as a risk and then sent a second email stating it was cancelled due to unforeseen circumstances and that I needed to reorder. I tried to reorder and my discount worked but when I went to check out the price switched. Whatever discount code they give you the price is reversed when you go to pay and if you don't pay attention you will pay them more than you agreed to pay. Apparently their scam didn't work when I placed the first order which is why they cancelled it. It was my first time ordering and I'm glad I caught on before it was too late.
Hi Tanya,
Thank you for taking the time to share your experience. We are sorry that we have canceled your order because your order was marked as high-risk by the system. There are many reasons why this happens. For example, if network surroundings are unsafe or unstable, or alternate cards are used. In this case, we suggest you reorder it under a safe network surrounding or use another card. Moreover, if these actions taken can not fix the issue, please contact your bank for more details. We also have many payment methods for you to check out in a convenient way. Such as zip, PayPal, seelze, and AfterPay. You can choose the best way for you to complete the payment.
For the checking out issue, the discount may not show up on the amount which confuses our customers about the final price. Please feel free to contact our customer team and we will check this for you. If your new order's price is different from your previous order, please screenshot this for us, and we will do a price match for you.
Luvme takes care of our customers. Each opinion matters. We are working on providing high-quality products and excellent service at a reasonable price. Customer satisfaction is our utmost goal. We have contacted you through email. Please provide another chance for us. You have our promise that we will try our best to solve your problem. We appreciate your understanding.
Dear June, many thanks for your recognition of our products. We do provide all Luvme Hair customers of products with a better cost performance. Customer satisfaction is very important to us and we are happy to see that we were able to achieve that. We will continue to work hard to provide high-quality products and excellent services.Thank you and look forward to seeing you again.
Luvme Hair has a great response time anytime that I contact them with questions. Their customer service is outstanding, and it's great to hear from a live person vs a chat bot like most companies. Luvme provides a personal touch which I love. Their customer service quickly responds but most importantly they are very knowledgeable and I can tell they care about my concerns. I always have a one contact resolution with them. As a customer service manager, I applaud them for outstanding customer service and work. Their wigs are the best! They have a customer for life.
Hi Chastity,
Thank you for taking the time to send this about our customer service! We're thrilled to hear that you enjoyed your experience with our customer service! We aim to provide the best services to our customers and will continue to make necessary improvements to meet customers' needs.Welcome back and we will bring you great customer service as always! Thank you.
My water wave wig sheds sooo bad OMG NOW I know that curly hair sheds but it's bad :( so disappointed
Hi Paris, we appreciate you for taking the time to share your experience here.
Luvme aims to provide quality wigs to the customers. We are sorry to hear about your disappointment with our products. Rest assured, customer satisfaction is of utmost importance to us. Normally our wigs could last for more than one year under proper care. I know you must have taken good care of the wig, but there are many factors that could lead to hair shedding. And every feedback counts. If our customers meet the shedding issue, feel free to email us at [email protected] with the order number and some pictures or videos of the wig. Our supports will be happy to assist and check with the factory to better locate the issue. It helps to know the kinds of difficulties our customers have so we can work toward improvements.
To look into the issue, we have sent you an email asking for more informations. Please kindly have a check and respond at your earliest convenience. We look forward to hearing from you soon. Thank you again for your time and feedback. Luvme wishes you all the best.
I am happy with the awesome customer service I received last week. The customer care team was very informative, responded in a timely manner and answered all of my questions with accuracy. Luvme Hair is awesome!
Dear Brittney, thank you for taking the time to tell us how you feel about our customer service! We're thrilled to know that you are happy with our service. We will continue to provide you with great customer service. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
Great customer response. Arrived just as it was suppose to! Will buy again
Dear Alicia, thank you for taking the time to share your experience here. We are glad to know that you are satisfied with this experience! We will continue to work on that and provide you with good experience next time. Can't wait to see you again in the near future. Luvme wish you all the best.
Absolutely gorgeous look on me. So many compliments
Dear Anthonia, we appreciate you taking time to send this review. Customer satisfaction is very important to us and we are happy to know that you love this wig! We are committed to creating wigs that make our customers look and feel their best. We will continue to bring you good experience next time. Looking forward to seeing you again soon. Luvme wishes you all the best.
The face framing water wave unit was perfect for me! It's stunning and beautiful! Delivery was fast. Little to no shedding and easy to manage. Try it, you won't be disappointed!
Dear Johnson, many thanks for taking time to send this. We are committed to creating wigs that make our customers look and feel their best. Glad that you are satisfied with the unit. We will continue to bring you great product next time. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
My wig was delivered as promised and was ready to go straight out of the package. No effort. Love it...
Dear Millicent, thank you so much for taking time to send this. Luvme tries best to provide fast shipping and quality wigs to our customers. Glad that your order was delivered in a timely manner and everything turned out to be great for you. We will continue to bring you good experience next time. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
I had a great experience with customer service. I purchased 4 wigs in the span of a month &). The first, loved so much (it came pre-cut) so I decided to order a second. That second one came pre-cut.
I also order a BOGO and these wigs did not come pre-cut. I placed my order and decided to reach out to customer service to see if they could accommodate me. I heard back within 24hrs. They said absolutely they could, of course it would be a small fee but I didn't mind because it's convenient and I know I won't ruin the wig. I was sent an invoice and as soon as I paid it they did what needed to be done on their end and shipped the wigs out. I shared with the fb group to request precut if they need it because a lot of us are busy or nervous to do it. I think because of this we now can opt for pre-cut lace on all wigs which is great. I've always had fast and really good customer service with luvme which is why l've been a loyal customer for years.
Dear Mandisa, we appreciate you taking time to send this review. Glad that our customer service has worked out great for your purchase. We have been trying to work on this pre-cut lace service with the feedbacks given. We are now offering the pre-cut lace service for some wigs. But we will try best to include this service to as more wigs as possible. If our customers meet any issue when ordering from us, feel free to email us at [email protected]. We will be happy to assist and try best to get it solved. We will continue to bring you good service next time. Looking forward to seeing you again in the near future. Luvme wishes you all the best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Granny,
Many thanks for taking the time to send this. We dedicate to creating uncompromising quality wigs that are both fashionable and comfortable. It's such a delight to have your continued support and affirmation on our breathable wig cap. We will continue to work hard on this and hope to provide breathable cap to more wigs on the website. Looking forward to seeing you again in the future. Luvme wishes you all the best.