Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lush

Lush

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lush?
grey stargrey stargrey stargrey stargrey star

Lush Reviews Summary

The company enjoys a reputation for offering high-quality, eco-friendly products that many customers love, particularly their bath bombs and skincare items. Positive experiences often highlight the effectiveness of the products and the inviting atmosphere of their stores. However, significant concerns have emerged regarding customer service, particularly related to shipping delays, difficulties with gift card redemption, and product packaging issues. Additionally, some customers express dissatisfaction with the company's political stances and their impact on brand perception. Overall, while product satisfaction remains high, the company must address service reliability and customer communication to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
46
value
40
shipping
35
returns
28
quality
39

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
Follow Dorothy P.
Unfollow Dorothy P.
Share Review
Report Review

Love them
February 5, 2020

Love this brand, it's so natural and good looking! Use their dry shampoos and soaps, and never regret it.

Date of experience: February 4, 2020
Ukraine
1 review
0 helpful votes
Follow Kelly R.
Unfollow Kelly R.
Share Review
Report Review

Adore It!
January 18, 2020

Is there anyone who didn't try Lush cosmetics? Do not doubt! The smell of each product worths a million. I adore it.

Date of experience: January 16, 2020
Michigan
5 reviews
18 helpful votes
Follow Jamie G.
Unfollow Jamie G.
Share Review
Report Review

For years I struggled to find a good deodorant and thanks to lush my search was over. I've been using the teo' deodorant for over 2 years now and I don't think I'll ever switch

Date of experience: January 14, 2020
Ohio
3 reviews
2 helpful votes
Follow Julie B.
Unfollow Julie B.
Share Review
Report Review

Love LUSH
January 7, 2020

I love their fun and unique products, especially the solid deodorant just to name one of many. Great customer service via chat!

Date of experience: January 7, 2020
New York
1 review
0 helpful votes
Follow Dominique s.
Unfollow Dominique s.
Share Review
Report Review

Lush Bath Bombs
January 4, 2020

This is a genius business. Its like a ball of colorful fun. I LOVE lush. I will be buying more of these bath and bubble bombs.

Date of experience: January 2, 2020
Ukraine
2 reviews
0 helpful votes
Follow Damkina C.
Unfollow Damkina C.
Share Review
Report Review

Great
December 25, 2019

I love their mask. It smells divine and really works so well.The coffee grinds exfoliate my skin when I wash it off and I feel so clean after I use it.

Date of experience: December 23, 2019
California
2 reviews
1 helpful vote
Follow Karen P.
Unfollow Karen P.
Share Review
Report Review

Cool Brand
December 17, 2019

I tried their stuff for the first time and I'm a big fan! I used one of their bubble bombs and it was amazing!

Date of experience: December 16, 2019
Oklahoma
2 reviews
0 helpful votes
Follow Sidney C.
Unfollow Sidney C.
Share Review
Report Review

Amazing!
December 13, 2019

Their make up is so smooth I got it as a gift an now i'm a customer for life. Wish they add some new shades though

Date of experience: December 11, 2019
Florida
2 reviews
13 helpful votes
Follow Ilona L.
Unfollow Ilona L.
Share Review
Report Review

I love LUSH. Don't love the prices but it's ok. I savor it. But the bubble bombs are an amazing deal. I run one under the faucet for 3 min and my kids bath is overflowing with bubbles. They love it. One bubble bar lasts for a few weeks. My favorites are the ones on a stick as they dry up nice. Other favs are shampoo bars (washes boys hair fabulously) and anything in their rose jam scent!

Date of experience: December 7, 2019
Germany
1 review
0 helpful votes
Follow Abt A.
Unfollow Abt A.
Share Review
Report Review

Good Review
December 6, 2019

Their mint mask is absolutely fantastic! Whatever is in it just makes my face sooooo clear! Would not

Date of experience: December 5, 2019
Canada
1 review
0 helpful votes
Follow Annabel R.
Unfollow Annabel R.
Share Review
Report Review

Great
December 3, 2019

Thanks a lot for these amazing products! I was very satisfied with the quality of them and also it smells very nice! It became my favorite and I will be ordering it again.

Date of experience: December 2, 2019
New Mexico
3 reviews
32 helpful votes
Follow Marissa T.
Unfollow Marissa T.
Share Review
Report Review

Nothing compares to it
November 22, 2019

Their mint mask is absolutely fantastic! Whatever is in it just makes my face sooooo clear! Would not recommend the night masks just because for my skin type they have been way too heavy and I start breaking out. But hey, if you are looking for high quality facial products, then that is the place for you! Might not be the cheapest, but its is SOOOO worth the price!

Date of experience: November 21, 2019
Ukraine
1 review
0 helpful votes
Follow Chloe M.
Unfollow Chloe M.
Share Review
Report Review

My favorite
November 20, 2019

Lush cosmetics is my favorite. I love all of the products. Not only it smells great but also it is eco-freindly and natural.

Date of experience: November 18, 2019
Italy
19 reviews
5 helpful votes
Follow Martina N.
Unfollow Martina N.
Share Review
Report Review

Bagno schiumi magici
November 3, 2019

Bagno schiuma da mangiare, il magico mondo dei bagnoschiuma e prodotti x il corpo a forma di caramelle e tutto quello di cui riguarda L igiene con coloripastello. Mondo delle favole

Date of experience: November 3, 2019
GB
2 reviews
2 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Decent product
October 6, 2019

Lush is great. I often buy here and all products are always of a great quality and I use them for a long time which is very comfortable. I am ready to pay decent price for a decent product!

Date of experience: October 4, 2019
Japan
3 reviews
12 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

I always buy here if I want to gift my wife something little yet nice. She personally loves the body creams and the scrubs. I never had problems with delivery or service. The staff was always very professional and courteous in every shop I visited. I highly recommend Lush for their creativity and reasonable prices.

Date of experience: October 3, 2019
Arizona
2 reviews
2 helpful votes
Follow Thomasina S.
Unfollow Thomasina S.
Share Review
Report Review

My Review
October 1, 2019

Lush is good, i love shopping with them they shipped very fast, 3-5 days, good support, like it! I recommend this to my all friends.

Date of experience: October 1, 2019
GB
1 review
1 helpful vote
Follow Aisha M.
Unfollow Aisha M.
Share Review
Report Review

ABOUT LUSH
September 29, 2019

THE STUFFS AND THE CREAMS ARE SO NICE THAT IT CAN BE APPLY FOR ANY TYPE OF SKINS. THESE PRODUCTS MADE MY SKIN SO GLOWLY

Date of experience: September 27, 2019
Ukraine
2 reviews
1 helpful vote
Follow Katty J.
Unfollow Katty J.
Share Review
Report Review

Love them
September 18, 2019

Eco-friendly and so many smells and products! Whenever I want to shop for some tasty stuff I go there cause their products smell sooo good :)

Date of experience: September 18, 2019
Nigeria
3 reviews
3 helpful votes
Follow faith c.
Unfollow faith c.
Share Review
Report Review

Awesome
August 30, 2019

Less stress, no side effect, eco friendly. For anyone who wants to achieve the best beauty within oneself, lush is for you.

Date of experience: August 28, 2019