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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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Washington
2 reviews
9 helpful votes
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I returned it already
January 10, 2018

Not that great and I don't get my initial $ back... messed up! I sent it back before the trial was up. Unfortunately, I have severe arthritis and unable to use properly, but that doesn't seem to matter. I will tell anyone and everyone not to order this! Customer service sucks along with the product sent with machine. AND YOU TOOK MY MONEY!

Date of experience: January 10, 2018
Idaho
1 review
1 helpful vote
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I received my order.
January 11, 2018

I received my orderThe day before it was supposed to come everything came fine have use the product three times since I received my order and now the thing that sprays out the make up is spitting out make up and sometimes wont do anything, nothing comes outcomes out. Trigger seems to be loose. Someone needs to contact me to get this taken care of right away. I have cleaned this after every use so I know its not that.

Date of experience: January 10, 2018
Ohio
1 review
19 helpful votes
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I am not totally happy
January 11, 2018

I received my first shipment only to discover that the starter package did not include the moisturizing foundation that was to be applied prior to applying the make up. I had to order that item separately. There was also no instruction booklet or DVD in my package showing how to use the product. I am still waiting for the missing items. When you advertise the product on television there was no indication that there was a necessity for the moisturizing item. At this point, I am still not able to complete my trial to determine if I would like the product or not. I probably will not continue use of the product unless I can actually try it out and see results.

Date of experience: January 10, 2018
Ohio
1 review
0 helpful votes
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Need to return
January 11, 2018

Yes, but I've injured my (rt.) Hand and have to have surgery. Could you please send me instructions to return my kit.
Thank you

Date of experience: January 10, 2018
New Jersey
2 reviews
0 helpful votes
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Easy to to order
January 11, 2018

Just received my make up and machine. Very easy to use and the make up is very light to wear. Did not cover like I thought it would. I need to practice using the make up.

Date of experience: January 10, 2018
Georgia
1 review
0 helpful votes
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Works nicely.
January 11, 2018

Could have come with a bottle to clean the system. Bottles were not full. Could have come with cleaning solution also.

Date of experience: January 10, 2018
Florida
1 review
0 helpful votes
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Disappointed
January 11, 2018

The product does not look like anything as advertised on TV. Defined my wrinkles way more and made me look very cakey and like i had way to much make on. I also never recd the mascara that should have been in the order. I also was mislead on the price. Thought i would spend the $30 for the trial but now i am being billed over $120 for the machine and products that did come with it. I will prob return all of it back. Very sad advertising.

Date of experience: January 10, 2018
Washington
1 review
0 helpful votes
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Great product
January 11, 2018

Great product aand speedy delivery. I would recommend this product to anyone. I dont really need the monthly delivery of foundation so I will call and cancel.

Date of experience: January 9, 2018
California
1 review
0 helpful votes
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I am hoping that practice will make it better. I think I might love it. We'll see after the seven day trial

Date of experience: January 9, 2018
New Jersey
1 review
0 helpful votes
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Having a great time with the 7 day challenge. Every day it is getting easier. Love the results. This is definitely something to try. If I can do it anyone can.

Date of experience: January 9, 2018
Washington
1 review
4 helpful votes
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I am very disappointed in Luminessair w/ silk. Not at all what is advertised or stated in the tutorials and demonstrations, I found the product accentuates fine lines and wrinkles and dries cakey. All products were not received, and the products that were sent are not the correct colors, too red/orange, too dark. It takes way more than the recommended 4 to 6 drops per application. Not easy to use.
I will be sending this back.

Date of experience: January 9, 2018
Texas
1 review
0 helpful votes
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Wonderful
January 11, 2018

Excellent service. I love the product. I was hesitant at first not sure I could do it. But the ap tutorial on my phone was great. Love this product so far

Date of experience: January 9, 2018
Mississippi
1 review
0 helpful votes
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I got it
January 11, 2018

I recieved my Luminessair. Just haven't used it yet. But I have high hopes. I'm 70. So It's going to get a real wook out

Date of experience: January 9, 2018
Minnesota
1 review
1 helpful vote
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The mascara did not come with the order. It came with two makeup colors and I can't get it to look like the advertisements on TV. It makes my winkles more prominent. I didn't realize I would have to come up with another $120 if I keep the machine. I didn't realize that I would have to keep buying more product on a club type basis. I'll give it the trial period before my final decision.

Date of experience: January 9, 2018
Arizona
1 review
0 helpful votes
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Amazing easy to use
January 9, 2018

I love it but need to change my shade just a little darker but i am using it and loving it. It is so easy to use and the more i use it the better i get. Well worth it

Date of experience: January 8, 2018
Texas
1 review
0 helpful votes
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I do not like it.
January 9, 2018

The mascara was missing from the order and I can't get it to go on without it being blotchy. I will be returning everything.

Date of experience: January 8, 2018
Massachusetts
3 reviews
1 helpful vote
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Still learning
January 9, 2018

Ive only had it 3 days so still reading and learning check back in with me in a week or two. Why does my review need to be 100 words or more?

Date of experience: January 8, 2018
Colombia
1 review
0 helpful votes
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Delivery confirmation
January 9, 2018

Recieved order confirmation on 04/10/2017. However, I have been charged three times for the same product without my authorization.
Luminess Air, has been making charges to my credit card for products I haven´t requested.

I tried to make contact many times by pone, but lines are always busy or they keep me waiting on line for ages.

Date of experience: January 8, 2018
Illinois
1 review
0 helpful votes
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For my daughter
January 9, 2018

My daughter loves it, has had no problem learning to use it. Has had problem with face breaking out but this seems to be helping out since nothing touches her face.

Date of experience: January 8, 2018
Canada
1 review
0 helpful votes
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Nervous Purchaser
January 8, 2018

I hope it is better than the razor (quality lacking) but have not tried it yet. Plus, I got stuck with a $45.00 delivery fee on top of what I paid. So far the actual product has not lived up to the hype.

Date of experience: January 7, 2018

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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