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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It came on time before my getaway. Was disappointed because it wasn't my shade it had to much yellow
Hi Malika!It was a pleasure assisting you with your color match order! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was told about the product & everything to expect, price & all. I feel I was treated fairly & given a price that I can manage & the due date also
Thank you so much for reviewing your experience and sharing the love! ❤
The makeup itself is easy to apply and has a great look without a heavy feel to it. I did however state that I needed a full coverage and this is not.
TYSM for reviewing your experience! We are always looking for ways we can improve! Silk is definitely designed to be buildable, but keep your eyes peeled for our Rose formula which is the highest coverage foundation from Luminess!❤
Took long to get here then application was a process to figure out even after the product did not dry to my skin and if I try to add layers for more coverage it looked cakey and horrible. Do not recomend
I ordered the wrong shade of airbrush foundation. Instead of returning the whole kit, I just ordered a new foundation. They need to make returns easier and more convenient...especially shade related returns.
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! We are here for you, let us know if you have any further questions!
The foundation is awesome! It is easy to use and makes my face look good
We are so happy to hear you are loving your Luminess Products!❤️
Thanks so much for leaving your review with us! ❤️
I like I like this product is it doesn't feel caked on at all
We are so happy to hear you are loving your Luminess Products!❤️
Thank you for leaving your review with us! Let us know how it turns out!❤️
I did not get my product delivered. No experiences……
So easy to use, I love how easy it's applied and the light feeling. However, it makes my face very shiny & oily. I am constantly having to dab at my makeup.
Let us know if you have any questions! We’re here to help!
Good
Too much reading terms and not able to get fully the subscription terms
Thanks for leaving your feedback with us! All of our terms and conditions are stated throughout our website and the confirmation email sent to you after purchasing. These terms and conditions go over your order details, your trial, installments, and auto delivery. Let us know if you have any questions!
¡Nos alegra mucho saber que te encantan tus productos Luminess!❤️
Delighted to be able to purchase replacement head for Luminess Silk & Smooth. Luminess is the best at removing facial hair.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Will use for winter season because this shade is very light
Hello Vivian! All of our trials include a free color match! A member of our team will contact you shortly!
Had an easy time ordering my product and have tried it out a couple of times! The suv fun and great color match!
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
She was incredibly helpful and it was obvious she knew what she was talking about. She helped me find a different product based on my skin type and desired coverage.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I enjoyed using the product. It was easy to use and provided a smooth foundation for me.
TYSM for sharing your experience! ❤️
Products are exactly as described. Easy to use and don't feel cakey.
Thank you for taking the time to review our product! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for reviewing your experience and sharing the love! ❤