On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I am so excited to try your product...it leaves my face feeling light & fresh
The color does not match so I didn't use it only one time
Hi Angela, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
090 is my perfect color! A compliment that I received: Your skin is flawless.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I canceled my order but I was already charged and received product.Im sending back for refund of my $117.00.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
It's a great product. Shipping takes too long. Feels great on the skin
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
Very satisfied with my purchase and service. This was my second order of this product for my travel bag.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am learning how to apply the makeup, I have really never applied this kind of makeup before so I am learning and color I picked is great!
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Ordering process was easy but the shipping/delivery time took longer than I expected.producy itself was a bit too yellow for my liking. Will probably not keep.
Hi Mariana, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Used product suppose to be air brush quality and buildable even for wrinkles. But it was just as bad wearing this foundation as all others I tried when it comes to wrinkles looking worse with foundation.
This looks like a great product! I'm excited to try it!
YAY! We are so excited to hear more about your experience with our starter kit. Spoiler alert: You’re going to love it! 🥰
I think the color is slightly off and not as "air sprayed" look as expected/advertised
Hey Rosalie! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Your website claims that my order would be shipped out within 2-3 days after my order was placed. Well I put my order in 3 weeks ago and I still have yet to receive my makeup. This has been such an inconvenience. I had an important event that I order the makeup for and it was not delivered on time so its almost pointless to even keep it now.
Hey Desi! We recently tried to contact, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I don't love it. I have a skin condition that makes my skin very dry...and even using the hydrating primer, it still doens't glide onto my skin like I should. Not y'alls fault at all...just doesn't look great on me.
Hi Christine, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product is true based on you giving an accurate assessment of your skin.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I'm not getting paid to say this, this foundation and the primer feels so good on the skin it looks so natural and you even forget your wearing makeup because it not heavy in the skin.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Great coverage! Feels light and looks flawless! I totally recommend this product!
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I would like to either change the shade or get a full refund! The color match is way off! It is way too orange for my liking!
Hi Dora, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I've been using the product for a couple days now. It's very light feeling but I don't really see much different from my regular, more affordable foundation.
Hi Rebecca! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Was hoping for a better coverage but you have to keep reapplying to get the full coverage needed.
Hi Maryann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very slow and late shipping contact customer service didn't help.
Hi Marrium! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we are here to help!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
YAY! We are so excited to hear more about your experience with our starter kit. Spoiler alert: You’re going to love it! 🥰