On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Perfect shade I loved it doesn't make my face oily nor looking caked up. The foundation felt so smooth and shiny.
I love this makeup, it feels light and airy While providing amazing coverage Definitely a must buy! My new forever foundation for sure!
We are so happy to hear you are loving your Luminess Products!❤️
This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I've been using Luminess air brush foundation for years and will never go back to think, cakey liquids again.
This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I placed my first order but when it arrived I received 3 shades darker than what I ordered. I called cs and the issue was resolved and I received my correct shade within a week. Awesome
Thank you so much for reviewing your experience and sharing the love! We are so happy you’re happy! ❤️❤️❤️
Great! Thank you so much. Seems to be a great foundation.
Thank you for taking the time to review our product! ❤️❤️❤️
Great company great product fast shipping would buy from them again
Hi Bobby, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The shade I order wasn't my color it's too dark so I want to return it back
Hey Ana! We recently tried to contact you, but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!. Please contact us back, and we would be happy to get you taken care of!❤️
I'm waiting to try it because I've had company here at home. Haven't gone out but as soon as I do, I will let you know. Thank you.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I paid the shipping costs was told I'd receive a trial periods worth of foundation and the newest brushes or brush but have yet to see it. It's been 1 full month since I signed up. What the heck is going on
Hi Lindsey, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to get there the experience. They offer of a close to FREE trial (I paid only $3.20 total) and the 30% after the 14 days makes it just $46 bucks! I'll never use a different product I know it already
I paid for products I never received and everytime I call my phone hangs up like yall blocked me I just want my money back yall are false advertising
Hi Kyderrica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Its very soft and not sticky on my skin. Goes on so easy and its like i have nothing on my face. Love it!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💓
Over all experience was great. And the products was not for me.
Thank you for taking the time to review our product!, we are always looking for ways we can improve! Feel free to reach out to us if needed further assistance - we are here for you! You can contact our Luminess customer care team, 1-888-793-7474.❤️
I did not like the texture of the foundation and it is too yellow on my skin. Also, the coverage was not satisfied.
Hi Fareeha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Hi Xania, all standard delivery takes 1-2 business days to process and 5-7 business days for it to deliver. Thank you for leaving your review with us. We are always looking for ways we can improve, let us know if you need anything throughout your Luminess journey! ❤️🥰
It's been perfect the best full coverage makeup I've ever had and it feels so lightweight
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I tried the sample kit. Light/medium. I love the weightlessness of the product and the coverage, but the color is just a little too yellow for me.
Hello Sheila! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The color match is perfect, easy to apply, it's beautiful. The only hangup is that it pills under the eye area.
Hi Melina, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
The product was on back order and after two weeks of hearing nothing I called as was told I could either get money back or wait. Choice to want as I wanted to try the product.
Hi Jessica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This warms our hearts! Thank you for being the best part of Luminess! 🥰