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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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Iowa
1 review
0 helpful votes
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Not happy
April 2, 2025

The foundation was supposed to be a medium beige but it turned me orange and I mean really orange

Date of experience: March 23, 2025
New Mexico
1 review
0 helpful votes
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More options
April 2, 2025

The product is good. Its light weight, makeup remover is awesome. The only thing i would recommend is how to select your tone better. I'm of Hispanic origin, my skin is like 4 seasons. In the winter I'm lighter as the seasons change my skin gets darker because I'm in the sun more. I would need 2 or 4 different shades for my skin. How would your company be able to help with selecting more shades for myself and many others buying your product? How would your company promote something like this?

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Great coverage
April 2, 2025

I love the effortless coverage! And it stays on all day! Perfection!

Date of experience: March 23, 2025
Missouri
2 reviews
0 helpful votes
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This product works great for me. East to apply and a little goes a long way. Light weight and blends well. I have very uneven skin tones and this product makes my skin look flawless

Date of experience: March 23, 2025
Michigan
1 review
0 helpful votes
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Wonderful
April 2, 2025

Go ahead and finish processing with PayPal. I am not signing up for a subscription, but I do love the product. I will probably order again in the future. I do not need the extended trial anymore. Thanks

Date of experience: March 23, 2025
Michigan
1 review
0 helpful votes
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Face update
April 2, 2025

I have been looking forward to purchasing this product since I first seen it some years ago I couldn't afford it at the time this is great for me since I've been diagnosed with type 2 diabetes for some reason I have the worst skin mother's Day is coming up my birthday is coming up yes I'm a mother's Day baby but after all the acne I need to cover up the dark spots and I think this would work wonders on my skin thank you.

Date of experience: March 23, 2025
Alabama
1 review
0 helpful votes
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My first order
April 2, 2025

I am loving it so far. I didn't receive the primer. However, I did receive the airbrush veil.

Date of experience: March 23, 2025
Illinois
1 review
0 helpful votes
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You sent a lot of things in my package when I didn't order all of that, the only thing I ordered was something for 39 dollars and you charged me more than 100 dollars, it's not fair now what do I do with all that that I didn't order?

Date of experience: March 23, 2025
Rhode Island
1 review
0 helpful votes
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Love the makeup
April 2, 2025

I love the makeup it's awesome.
Great company. And I received it makes me happy cause I've been getting scammed.

Date of experience: March 23, 2025
Utah
1 review
0 helpful votes
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Customer service
April 2, 2025

Had to call because I was charged before the 14 days. Very kind and compassionate and fixed the charge.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Amazing
April 2, 2025

It blends seamlessly into my skin, making it almost undetectable. It effectively covers the dark spots from hair bumps and the marks left by my glasses on my nose. I absolutely love it!

Date of experience: March 22, 2025
North Carolina
1 review
0 helpful votes
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It is literally like silk
April 2, 2025

I love it the foundation is a bit lite but I can work with it. The pallet is fabulous great pigment in the eye shadows, very little fall out. The makeup wears well. It is much faster than doing my smfullface the way I use to. If you haven't tried it I say from the foundation to the moisturizer and serm to the brush cleaners. It is fabulous get it it will note disappoint.

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
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Beautiful
April 2, 2025

I love this makeup...I bought my first bottle two years ago. Just purchased my second bottle. It would be nice if the eye shadows had a boost of colors.

Date of experience: March 22, 2025
North Carolina
1 review
0 helpful votes
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Airbrush
April 1, 2025

Love it! Gorgeous glow. Easy application. Perfect color match!

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Happy customer
April 1, 2025

I don't like a product so much because of the smell and it's not easy to use with a spray can. Although I choose not to keep the product but I appreciate the promptness on how quick their customer replies.

Date of experience: March 22, 2025
Rhode Island
1 review
0 helpful votes
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Great
April 1, 2025

Great experience and great products. Lotion took a bit to come out but works amazing

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Excelente producto
April 1, 2025

Excelente solo que mi color no fue el adecuado
Yo lo califico con excelencia

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
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Wonderful application
April 1, 2025

I love the ease of using the spray foundation. I love the palet too! They are too light for me and I need a shade darker! I will know next time. It doesn't cover the darker areas of my skin.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Love it! Love it! Love it!
April 1, 2025

I've been an avid user of Luminess cosmetics for 10 years.just love it! Tried other foundations, NOTHING can compare!

Date of experience: March 22, 2025
Kentucky
1 review
0 helpful votes
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One of the bottles was busted
April 1, 2025

It was good took a while to come in & one of my bottles was busted

Date of experience: March 22, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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