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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Going great other than too light for my skin tone.
It kept saying that my order had been delivered, but it wasn't. Now I have two sets and don't know if I'm being charged for both.
Hi Tracy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product is great if you can match tour skin tone.
Hi Brittany, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Hi Ashley, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very light and goes on smooth. Light and looks natural
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I loved the cooling sensation and texture the primer gave my skin but the actual foundation itself made me break out very bad and was a little cakey.
Hi Kathleen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered a color that was too light so I ordered a new one
Thank you for leaving your review with us! Let us know how it turns out!❤️
I haven't received my order yet! I have patiently waited
Hi Natalie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product arrived fast and is awesome. This is my second purchase of the same product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This is the easiest and easiest website to maneuver.
I love the coverage and how easy it is to apply and the perfect match!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hi Jamie, This product should not transfer to any clothing or accessories as long as you allow the makeup to dry. You can also use our Setting spray that will lock in your makeup for up to an 18 hour wear! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Not my color. Not easy to do a return from this site with a simple link.
To get it is easy.
Hi Ericka, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I ordered the wrong thing. I needed the small one for my Breeze! A 30 in color. I'm ok with the brush but the spray is not for me! Otherwise I love luminess makeup! Always wear it daily! Thank you
Thank you for this feedback and for being a valued customer! 😊
Nice product however the shade was slightly off and made my face break out after a few uses
Hi Keia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
To get complete coverage, I have to use more than twice.
Hi Annise, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all.We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I ordered 2 different shades and both were the incorrect color. I was very disappointed because I was so excited to receive them.
Hi Taylor, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I needed to product much sooner. It takes too long to get
Hi Ronda, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I used it great the first couple days. Then it mad my face look like crap spotty and cake face. I was so embarrassed! I didn't even know most of the day till I was on my way home from work! I just couldn't believe it.
Hi Sandra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't know if I am placing it on my skin properly
Hi Valerie,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was very easy to apply and didn't feel caked or heavy on my face
Thank you for taking the time to review our product! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💕