Lulu's Fashion Lounge, Inc.'s target market is definitely for the "20 something" age group but there are enough classic designs that even a "Baby Boomer" looking for a nice "After Five" dress can find something. While most of the dresses are modeled by models who are 5'7", there is also a good size guide that provides information on the length of the dress from the shoulder. This is especially helpful for those of us who are a petite 5'0" or under. On the particular dress I purchased, the hemline was just "above the knee" which is where I wanted it instead of being 5 or 6 inches above the knee as shown on the model. The quality of the dress was very good - definitely comparable to what I had originally purchased online and will be returning from Macy's. I would definitely recommend Lulu's.

I'm quite impressed that after I gave them a lesser rating due to the duties/fees that applied when I picked up my order they not only explained themselves but also offered to refund my shipping charges (not the duties but the shipping charges on the company's end). Clearly it was something "I" missed when I placed my order (that I would have to pay the excess fee's) but I still think in the future (to avoid these complaints) they should include the charges somehow into their prices. Super impressed with the quality as stated before and will order from them again :)

To be honest, I had a not so great experience with customer service over a misunderstanding on a return refund, but I totally amend my previous review! A service rep contacted me after seeing my review and not only got my refund, but went beyond and above to give me a discount, which I think is even more than I deserve. Will definitely be ordering again now that I know how much care they give their customers.

I just have to put in a great review for an awesome customer service experience I received from lulus that I have never received before.

Just for the record, I always receive great customer service when dealing with Lulus but this one has really set the bar!

I ordered a skirt from their online store which was mailed to me however, in receiving the product, I realized the zipper had a defect and couldn't zip all the way down. I called their customer service line and explained it to them. They mentioned I take a picture and send as an email attachment to them but before I got around to doing that, they already emailed me the return label to send the item back. That was the first gold star*!(their sense of urgency).

When I finally emailed, I received feedback from an amazing representative that first apologized for the inconvenience, asked me to verify my address to send a new skirt out and gave me a $15 voucher for the inconvenience. 2nd gold star*!

Now this was what took it home for me- I was asked how soon I needed the product and I mentioned I wanted to wear it on Saturday if it was still feasible, seeing that it was the end of Wednesday and I still had to process the return on my end to send it back to them. Before I knew it, my package was sitting by my front door when I got back from work the following day(thursday!)

Lulus is amazing and I took the time to write this out because their customer service speaks volume about who they are and how much they value their customers. Also, did I mention that I love their clothes?! I will forever be a lulus customer and thanks for the great service. Super excited to rock my skirt this weekend!

Shop at lulus.com!

I have been ordering from Lulus since 2011. I recommend Lulus to everyone I know. They are absolutely a legitimate company that you can trust with your credit card information.

My favorite clothing pieces are from Lulus and I also get the most compliments on my Lulus items. My #1 thing to order from here is definitely dresses but I do have a number of clutches, different jewelry pieces and a few tops as well.

I love the selection that Lulus offers as well as the excellent return policy.

I am happy that I can order from Lulus with confidence because they will allow me to return something if I do not like the way it looks or fits.

For the most part my sizing is always the same but you have to remember that Lulus sells items from different vendors so it is normal that sizing would be a little off... if I normally fit in a size large but I find that a vendor's idea of a large is not the same as some other vendor's idea of large and it does not fit, that is very normal and to be expected.

Lulus also offers coupons regularly-- the biggest I have seen is 20% off total purchase but you definitely see $10 off $100,10% off total purchase and 15% off total purchase most often.

I have nothing bad to say about Lulus. They are my favorite place to order from and my closet is easily 85% full of items I have purchased from Lulus. I am a Lulus addict.

To start, this is a 5 star review because I absolutely love this site and their dresses. I have ordered from here many many times and most of the time am very happy with the clothes and their quality. Of note, however, is that their standard shipping is the slowest standard shipping I have found online. If you need a dress in time for an event order in advance or pay for faster shipping! The sizing from dress to dress isn't always consistent but they have a good return policy so I feel comfortable ordering a dress I'm not sure about in multiple sizes and returning one that doesn't fit. Also, I have twice now received the wrong item. The first time this happened they informed me the item I paid for was out of stock so I simply had to go through the hassle of returning the incorrect item they sent me. The more recent time I ordered a dress for an event which I received just a few days prior to when I needed to wear it. When I emailed them asking which dress I received and explaining the situation they just offered to exchange or return the incorrect item, so I ended up wearing the wrong dress for my event due to the time constraint. It was a similar dress so it wasn't a catastrophe but I found it on their website and discovered that it would have cost less than the dress I paid for but didn't get. I am waiting to hear back from them on if they will refund me the difference for the dress I didn't receive. I also once received a dress with a tear in the material and was unable to exchange it because it was out of stock in my size - the best dresses sell out fast! Overall, this is a great online store with stylish, high quality clothing. Sometimes they ship the wrong item and only offer a return or a slow exchange, but I will continue to order from here.

EDIT: While I have still not heard back about if my credit card will be refunded for the incorrect dress, I did receive a $20 credit for their site. (:

I procrastinated buying a bridesmaid dress, and to my dismay I received it with a stain on the front. To be clear, the stain was likely from the place it was packed, not from wear. I contacted customer service asking them to be reimbursed for dry cleaning fees and they were more than happy to oblige $30 back on my $110 dress-impressive!). They also gave me 15% off my next purchase. All of the bridesmaids in the wedding party have ordered with lulus and we have all had fantastic experiences with customer service (someone was shipped shoes instead of a dress, oops). The way the one star reviews are worded lead me to believe that the reimbursement or promotions offered as reparation are less to those who do not approach these situations in a calm and open manner. Don't bite the hand that feeds.

I was skeptical after reading some reviews but I fell in love with two dresses and took a chance. On the website there is reviews from real customers who can enter their size, weight, etc and it gives you a chance to compare their reviews and your measurements to find the perfect size. Once I found the two dresses I wanted for my bachelorette party that is in a week I opted for three day shipping which was only an extra $9.00. They arrived right on time and I am in LOVE. Exactly how the website described them. I will be order again and recommending to friends.

I love Lulu's I shop there frequently the site is easy to maneuver and the items on the site are always trendy and cute. Today I spoke to * the customer service rep who wasn't very helpful in accommodating my concerns and could care less about my issue. I later called back and spoke to * about my same issue she was more than willing to help and made sure I ended the call a continued happy customer. She's awesome.

*Personal information redacted by admin

I have ordered from Lulu's several times and only recently had issues with two dresses that I ordered. One got a huge rip in the seam after only 10 minutes of wearing and another shrunk so short that it was unwearable even though I did not dry it and followed the washing instructions. Both if these issues should have been resolved with no problems however they initially refused to accept the returns due to it being over 10 days since I received them. After a few emails (and waiting days for a response) they agreed to a store credit if I returned the dresses. Nearly two weeks after I mailed the dresses back I finally got an email saying one dress had been refunded for a store credit. When I emailed about the other they stated that they only received the one dress ( I mailed both). So I then had to search for my mailed receipt with proof of weight that I did indeed mail both dresses. How does a company lose proof that I mailed two dresses? And why has it taken over month total to sort this out? I used to love Lulu's but unfortunately their lack of being able to correctly process exchanges and overall slow response time is a huge turn off. I guess we will see if I even get my full store credit for the items that I returned.

Update: Lulu's responded promptly to this review and is now refunding me for one of the items and doing a store credit for the other. They were courteous and I hope to have a better shopping experience next time.