LPT MedicalReviews 190

LPT Medical falsely states they have a working relationship with Medicare and Blue Cross Blue Shield. That is NOT true. If you purchase a portable oxygen machine from LPT Medical your costs will NOT be reimbursed, because this company does not have a relationship with Medicare or Federal Blue Cross, Blue Shield...no matter what they claim.

LPT Medical sold me a "brand new" oxygen concentrator for $2,700 which did not even last for 1 year. It has a 3-year warranty. I tried to ask for a replacement, then I was told to pay $90 for the shipping of the returned unit and another $390 for the loaner including shipping. When I was about to pay for the $390 loaner, customer service said that there's no available unit. Then, I went online on their web to buy another unit, they have available unit for sale at $2,900. I feel sad and disappointed. I am a senior citizen, living on my meager retirement. I cannot even trust this company to provide me an oxygen concentrator so I can live longer. Really, really, really sad!

DO NOT BUY FROM THIS COMPANY, NO MATTER WHAT!

I purchased a Zen-O-Lite POC through LPT Medical a year ago. In early-November it messaged me to Check Vents. I called for service. One of the features that led me to GCE was that the patient (me) could replace the sieves. I was informed that the sieves were backordered. It was recommended that I send it in for factory service. I paid LPT in advance ($90) on November 12th for round trip shipping. They sent me the shipping label. I have now been without my POC for over a month (It's December 15th) and still no POC. I have been back on Oxygen tanks for almost six weeks waiting for my Zen-O-Lite to be fixed and returned with sill no projected date of delivery. Avoid Zen-O-Lite, GCE and LPT!

My mother in law bought a Zenolite Oxygen Concentrator from this company on June 7th of this year. Included in the purchase price of $3495.00 was a "lifetime warrantee." The unit stopped working last week, while she was out of town. When she called to get it fixed, the man told her he would sell her another unit for a mere $1000.00 with a "lifetime warrantee." She told him she didn't want to buy a new unit, she wanted this one fixed at which point he transferred her to someone else, who first told her to remove the battery for an hour and a half, then put it back in. She did. It didn't work, so she called them back to tell the man it didn't work, at which point he told her he would sell her a new unit for $1000.00.

When she again said she wanted the one she had already purchased, fixed, because it was under a "lifetime warrantee, he transferred her to a woman to schedule a pick up of her unit.
At that point she was informed that she would have to pay $90.00 for shipping to have the unit picked up. Then she asked for a loaner unit she could use, until hers was fixed.
The woman told her she could "purchase a loaner" unit for a mere $390.00.
This is an outrage to treat elderly people this way.
The unit lasted only less than 6 months. She paid a lot of money for it. And now, because their crappy equipment broke down and she wants to have it fixed, she must somehow come up with almost $500.00, for a "lifetime warranted machine?"
I called the company myself to find out why this poor woman, should have to pay for a "loaner," when it is their machine that broke down!
The response I got from a woman named, Malory, was the broken record technique of dealing with upset customers. She jus kept saying, " if she wants a loaner unit she has to purchase one."

Mom was in tears. She is on a fixed income and can not afford all that money.
So my point is, this company sells crappy equipment, warrantees it for a lifetime and then rips off the elderly when their crappy, "warranted", equipment breaks down.
Does this sound like a company you want to do business with? Buyer beware!

Bought a concentrator from this company. "Suppose" to be brand new. NOT. Its refurbished piece of crap. I was told one price then charged another. Called and emailed within the first 30 days. No one responded to me untill after the 30 days. Now they want their money. If I would of sent it back. Its has to completely in box and not opened. HELLO how ARE suppose to know if it works? You are taking advantage of people that have to depend on theses to help them breathe. A woman paid 3000 for a machine she never got. Another gentleman just wanted a new battery. Paid for it and never got it. DONT BUY FROM THE. CHECK THE BBB THEY ARE ON THAT SITE

I purchased an Oxygen Concentrator from LPT Medical and was told I had 90 days to return it from Mikey their salesman. Within the first 30 days or receiving the machine I called and spoke to Mikey telling him the machine was so loud we couldn't be in the same room with it. Mikey then told me to run it for a while and it might calm down. It Did Not! I called back and told him I would like to exchange it for a quieter one. He suggested I put it in another room until he could get back to me. Well he never returned the call. I called again and said I just wanted to return it for a refund. Again he never got back with me. I called today and was told it only had a 30 day warranty and could not be returned. I explained I was told I had a 90 warranty and basically was told to bad it was out of warranty I could not return it.
The integrity of this company is not good. I don't recommend purchasing ANYTHING from this company.
They put you on hold when you call with a complaint so long they hope you hang up. When they do come back to the the phone the person you wanted to talk with is never available. And no one else wants to hear your complaint. DON'T BUY ANYTHING HERE! BUYER BEWARE!

My mom bought a condenser about six months ago, they told us she would have to pay 90 to have it shipped back (its under warranty) and if she needed a loaner that would be 300. When I called and complained they told me that "if my parents had asked" they would have told them shipping and loaners weren't covered. Never mind that everywhere else if something is under warranty they don't charge shipping. The best they would offer me is 150 instead of 300 for the loaner. Acted like they were doing me a favor. Scam artists that prey on the elderly and invalids- my mom needs this in order to leave her house, as she has stage 4 lung cancer. Better Business Bureau has PAGES of complaints, very similar to ours (https://www.bbb.org/us/co/denver/profile/oxygen/lpt-medical-inc-*******8714/complaints)

Mikey was very knowledgeable on their products and features. As a 1st time client he helped me select a unit that was quiet so it would not disturb our sleep. This was Very important for my husband. Great customer service!

Friendly service and timely delivery. Easy get ahold of and quickly returned phone call and answered questions

LPT Medical adviser Chase helped us select a portable oxygen concentrator. After discussing our needs, Chase suggested the Zen-O Lite machine, which was less expensive than the Inogen we were considering, and had more features. Chase was beyond helpful and knowledgeable! The Zen-O Lite is perfect for us! What a wonderful experience working with LPT Medical, and what a wonderful product!

Purchased brand new machine on warranty which malfunctioned. Customer service charged me to ship the machine for repair ( also fee upfront for shipped back). Told maybe up to two weeks before it would be back. Later told after recontacted the company that it just arrived for repair— weeks after I shipped it.
Also told it would be probably 8 weeks before my machine would be back. I have no reason to trust it will be fixed in that this company already has demonstrated no regard for the health of the patients that receive equipment from them.

I have called 3 times today and each time they took my phone number and no one called back. I made sure to asked if they were open and whom ever answered the phone said yes.

Placed an order for one item, the day they were to ship, they canceled my order and said they "didn't have enough supplies to fulfill my order"
What a waste of time

Stay away from these guys! Sales and customer service tells different stories, starting with them sending a unit I really didn't want. I use a walker and this machine is set inside its own roller walker. That would be interesting to get around with. Sales said I had 30 days to return it but customer service says there is a fee of 25 after 5 days. But today I find out it's 25% plus shipping - delivery and return. Cost back to me is over $800 which is outrageous. Live on Social Security, like many others using oxygen. Beyond Disappointed

I spent several thousand dollars on an oxygen concentrator. It is a POS. I'm having to send it back for repair, which will cost me 90$. A replacement "loaner" concentrator will be 400$, so I will be homebound over the holidays.The 6 hour battery lasts maybe 3 hours. The 4 hour battery lasts maybe an hour and a half. Every SINGLE word the salesman said to me was a lie. BEWARE!

I started having problems with my G3 portable unit in late January. I contacted LPT and although their technician made no attempt to troubleshoot problem over the phone, or even ask what the display read, she said it was " the column ' and would cost 300 $ to repair. Although the unit was under warranty for nearly another year, she said that " columns: were excluded. We sent the unit overnight UPS on Feb1. They said they would call and tell me what was wrong with it and how much to repair. I called a week after it was received and they said it had not even been looked at. Eventually they sent a unit to the wrong state TWICE. They sent units that did not work TWICE. My many calls and emails usually were not returned. I had to call repeatedly to get any response and then they would tell me there was nothing wrong with the it. This is a necessary life saving piece of equipment that I was without for nearly 3 months due to the worst customer service I have ever experienced. I finally gave up and sent the still malfunctioning unit directly to Inogen. I am spending 450$ to get a refurbished unit from them because LPT would not repair it. TERRIBLE SERVICE

I fell victim to both the buy back program and price match guarantee. I recommend to get any price quotes in writing.

Pedro of Miami was a great help at LPT medical! He guided me through the process of getting my units serviced and repaired. Thanks Pedro!