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Reviews (103)
I ordered a few beauty items off lovelyskin.com.
Delivery was fast. The communication was excellent. No complaints at all.
I definetly reccomend. They are trustworthy
I really appreciate that Lovely Skin offers top quality products at a reasonable price. Additionally, they offer many specials and samples. Shopping is always sooner than guaranteed. Very satisfied.
Dear Becky, Thank you for your recent order and for filling out the Bizrate survey! We appreciate your patronage and hope to always provide you with superior service. Sincerely, Lisa Jensen, Director of Customer Care
All I can say is that after a negative review I wrote about a product, they contacted me. They made everything right, and that is much more than most companies would do.
Thank you for your recent purchase and your email. I apologize that your most recent experience with LovelySkin has left you unsatisfied. We care deeply about our customers. We enjoy helping people with their skin care needs and consider those who shop with us extended family. I'm glad that our resolution made everything right and please contact me if you ever need anything!
Sincerely,
Lisa Jensen
Director of Customer Care
They took a while to send my tracking info and get my order in their warehouse to even ship it out to me however I emailed them about it they were kind consistent with replying and getting answers I needed
I ORDER 3 PRODUCTS ON 9/8/15 MY CREDIT CARD WAS BILLED AT THAT TIME. ONE ITEM WENT BACK ORDER. I WAS TOLD THAT THE CREDIT CARD WOULD NOT BE CHARGED UNLESS THE PRODUCT WAS DUE OUT IN ONE WEEK. THAT WAS A LIE. IT TOOK 9 DAYS TO RECEIVE 2 OF MY PRODUCT. I WOULD NEVER ORDER FROM THIS COMPANY AGAIN. GOODBYE
Dear Kathy,
Thank you for your email. I’d like to go over this issue with you as I believe there may have been some miscommunication.
When your order was placed on September 8, we believed all of the items to be in stock. However, due to the phenomenal response of our Labor Day Sale, the Kinerase Advanced Lotion went into backorder status. As stated in the backorder email you received, we left the charge on your card as the product was expected in our warehouse later that week. If we had reversed the charge, it wouldn’t have been credited by your credit card company before we recharged your card when it came back in stock. On September 18, when you contacted us via Live Chat and email, we explained that the product was being delivered to our warehouse on September 21. Later that day, we received an email from you stating that you no longer wanted the product and wanted a refund even though it would ship to you on September 22. A refund was issued on September 21 per your request and can take your bank 3-5 business days to appear on your statement. Had you gone ahead with the purchase, you would have had the last Kinerase Advanced Lotion available in the United States.
With regard to the rest of your order, you selected our free standard shipping option, which takes 5-8 business days for delivery as stated on our site and confirmed date-wise on your order. Your order, placed on September 8, was delivered on September 17, seven business days after your order was placed, and before the last expected date of delivery, September 23, which was on your order. For additional information regarding our shipping policy, please visit this link: http://www.lovelyskin.com/customer-service/shipping-policy
As a courtesy and for any inconvenience, we extended an offer of 20% off on a future order. We hope you will take advantage of this discount and shop with us again. We care deeply about our customers and enjoy helping people with their skin care needs as we think of our customers as extended family.
Thank you,
Jordan at LovelySkin
I have been using Art of Shaving Peppermint Facial Wash for a number of years. The viscosity, scent and coloring of the product shipped by Lovely Skin was different from what I normally purchase through Art of Shaving. I notified Lovely Skin and they refused to replace the product. I took the item directly to an Art of Shaving Store and we confirmed that the product was not as described. I cannot say whether the product was improperly stored or exceptionally old when held by Lovely Skin, but I can state with certainty it is not the quality we expect from Art of Shaving. I have notified the manufacturer of the sub par product being sold by Lovely Skin.
Hi Jaime,
I am so sorry this happened. LovelySkin is an authorized retailer of Art of Shaving products and we take the authenticity of all of our products very seriously. We will be looking into this issue immediately and our customer care manager will be reaching out to you shortly. Thank you for bringing this to our attention and we will do what we can to resolve it in a timely manner.
Thank you,
Jordan at LovelySkin
So awesome! Best products! Best prices! Fast shipping! I had to call my order in because my computer crashed and they were so nice! Made recommendations based on my budget, etc! I think some of the reviews on this site are not helpful... I hope mine is!
Unfortunately I had a very bad experience, I'm from Canada and I received a black Friday special, I mad the order value at 100$ only to find out 3 weeks later with a phone call from customs that I need to pay taxes and customs charges on top of my order (around 100$ more) then I get my credit card to find out that its not 100$ like on the site but 124$ since the currency they show on site is not CAN$ but US$. I contacted them to get a refund. Guess what, the charge me for shipping and 30$ for fees total 50$. Today I have no product and I lost 50$. In my opinion this is theft.
1. hey can detect the country (ip detection) and show the correct currency
2. They know that international users have to pay customs and taxes - MAKE IT CLEAR
3. Don't hide with your term and condition - be honest
I do not recommend this site -
They can make it right by giving me a full refund order ID: #*******
Dear Yoram,
The concerns stated in your review are addressed in our international shipping policy that is agreed to by customers before an order is finalized. The policy states:
All prices listed on the site are presented in US Dollars. When placing an international order, please investigate your country’s policy on the importing of skin care products and cosmetics. Many nations strictly regulate these transactions and could refuse to deliver your package. If for some reason your package is refused or undeliverable, you will be charged a $30 fee. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee. LovelySkin.com is not responsible for any customs fees, duties, taxes or brokerage fees involved in the shipping or receiving of your package. Please research these fees and taxes prior to placing your order as they can be quite costly. Please note that if an international package is refused or undeliverable for any reason, it will be abandoned at customs and there will be no reimbursement for the product or the shipping fee. For additional information regarding the shipment of international orders, please visit this page: http://www.lovelyskin.com/customer-service/international-orders.
The order was refused upon delivery due to the customs fees and taxes that Canada assessed on your order. As we discussed via email, a refused package fee is assessed to cover the cost of shipping back from Canada to our warehouse.
If you have any further questions, please email us at [email protected].
Thank you,
Jordan at LovelySkin
I have been using Jane Iredale for a little over a year and have been extremely pleased with every product I've tried. My last purchase was the Pure-Pressed Blush in Whisper. This blush has a slight glimmer to it which brightens my complexion. You only need to use a very small amount, so it lasts a long time. It also remains on your skin, so the need for touch-ups is rare. I may change colors at some point in time, but it will be a JI product.
After working in retail for the past 20 years, I can tell you that this company offers the best service around!
Just an FYI there are a lot of online "beauty stores" that sell fake products. ONLY GET YOUR BEAUTY PRODUCTS DIRECTLY FROM THE MED SPAS AND DOCTORS! I've ordered Glycolix products from them and they are just not the same. Definitely fakes. The little samples they send you in the mail after you've ordered from them are fakes as well. Nice try LovelySkin, but im never ordering from you again.
BUYER BEWARE: I have ordered from Lovely Skin for years and never had an issue. However I ordered the Skinmedica TNS product, and had an issue after about 3 weeks of use. I stopped using it and the irritation stopped. I contacted Lovely Skin to obtain a refund per the 30 day policy. To my surprise, I was told by Eric that the 30day clock starts ticking when the order is place, not when received. It took my order several days to get to me, I used for about 2 weeks and it started to irritate, I stopped for a week and the irritation subsided, started back and on day 3 the irritation returned. This put me 5 days outside of their return policy; no negotiation. Was told the reason for policy is the company does not have knowledge of package delivery. What a ripoff, they provide customers with a tracking therefore they can track delivery. WILL NOT use AGAIN
I bought Marine Moisture Cream from Lovely Skin and it is sticky, not the same as the creams I have bought from other sources under that name. I believe it has different ingredients... I am very unhappy with this product and at 44 dollars a jar it makes my face breakout... I am very upset and will only buy from companies on Amazon from now on
I bought a tube of Skin Medica Daily Defense SPF 30+ in March 2013 and found, just one year later, that the barely used product has separated into goo and globs that make it impossible to use. While sunscreens are supposed to last at least three years, the expiration date on the tube sent to me says March 2014, which explains the problem. I have called at least 4X to ask for an exchange that they promised to send in return for my sending them my current product, but it is over 4 months since my first call and Lovely Skin has sent neither a new product nor a return authorization on th stale-dated product sold to me last year. The company gives excellent service on sales but, obviously, cannot be trusted to sell fresh products or to deal with the consequences of unhappy customers. BUYER BEWARE (and check expriration dates) when doing business with Lovely Skin! T
Dishonest store, 2/23/2014 I Purchased Elemis hand lotion and NIA24 intensive recovery complex from them they send me 3 years ego expired product. Now they don't want pay for return shipping, this is copy of email I received from NIA24 company.
This is expired product from 2009. Please contact the place of purchase for an exchange or refund.
CustomerCare
Niadyne Inc.
601 W 26th Street
Suite 1505
New York NY *******
After 2 days of them saying my address was wrong on my credit card, it wasn't, they finally got a supervisor to process it. However, they were nice and shipped my merchandise faster than what I paid for. I appreciate that. Everything was in order after that. I would purchase from them again.
Ordered a product called Glytone Body Lotion. I have ordered this product for years from other companies and it is always in more of a liquid form. When I received my order from Lovely Skin the product was a heavy cream. I called Lovely Skin to complain and got no satisfaction. They are lacking in customer service and would not recommend them. Consumer beware if you have a problem. They have lost me as a customer. Elaine
Is there a zero option? False advertising! I placed an order for the prescribed solutions cleanser and it says to call and indicate which booster you would like. When I called they said the booster was $10 extra and they would be charging my CC! (no where in ordering does it states there is a $10 charge) My local dermatologist office has these products cheaper and don't try to trick you. Horrible customer service by BRE. I will be cancelling my CC so they don't have access to it. Thats what I get for trying to get my products online for a better price :o(
I love this website so much. I'm not really sure what anyone else is talking about regarding customer service -- I've called them numerous times and they've always provided amazing recommendations and explained any questions I had about coupon codes or samples. The prices are the best and most of my orders ship to me in 2-3 days. I order from them at LEAST once a month and recommend them to absolutely anyone and everyone! Way better than Dermstore or SkinCareRx (which has absolutely horrendous customer service). Plus, you can't beat free shipping. FIVE STARS ALL AROUND!
I love the powder facial sunscreen I bought from this site. It is very easy to apply. It isn’t greasy and oily like most sunblock. It is more like a powder makeup that leaves a more matte finish. I sometimes use it just when my skin is looking a little oily even if I am not going out in the sun. This site sells a lot of really nice quality skin care products.
Hi Sarah,
Thank you for your recent order and your kind review. LovelySkin.com is owned and operated by a licensed dermatologist and cosmetic surgeon. We are affiliated with a dermatology practice, medical spa, and research study clinic and have our own flagship retail store and distribution center in Omaha, NE. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us.
We appreciate your patronage and hope to always provide you with superior service.
Sincerely,
Lisa Jensen
Director of Customer Care