Lovely Skin

I was looking for a discontinued product and anything that would compare to that. I initiated a chat with customer care & was blown away by how helpful the representative was. She was amazing. She gave me multiple suggestions which helped me make my decision.
They offer free shipping and they also give you samples to try. My only regret, is that I have never came across this website before. They have a rewards program when you sign up, which will be helpful in the long run.
I got my order within a week!
Give them a try, you won't be disappointed!

First, a product did go missing from a LS package. They sent me a video to "prove" I was wrong. I could not see the product put into the package and I told them so. Nope. Out $50+. Now I learned that LS policy is to DENY reviews that mention any pump problems! They state it is not "the product" -- absurd policy leaves people not knowing about pump issues. The pump IS part of a product. The LS "rule" is both dictatorial and not friendly to customers, nor it is satisfactory to this long term customer. They should think about all of this. Ciao, LS.

I was requesting for a return due to negative skin reaction of a product and this girl was horribly rude and uncooperative. She doesn't even an idea on how their competitors offer free shipping and free return. She said something like, we give rewards so thats why we charge return shipping! Wow. So I basicslly pay for my rewards, get skin reaction and you call it business!

I have never had a more terrible experience from a company than with Lovely Skin! I purchased several items on 3 different orders. I was shorted 1 item from the order. A item that cost $58. They were unwilling to send out another item or reimburse me for the item they NEVER SHIPPED! I had a friend that had a similar experience. I recommend no one order from this company. Not worth the potential loss you will have.

I compared the same product with 3 different suppliers, and was surprised to find that "Lovely Skin" was substantially less for the same product and the same size however, the product I actually received was half the size... when I contacted the supplier they lied and said they didn't advertise the larger size!

I consider myself a savvy shopper: I research product prices, make the most of promos, and read/dissect reviews. I've been using LovelySkin for about 7 or so months and I have made about 5 purchases. Thus far I've had zero issues. Prices are competitive for the products I've shopped for and delivery seamless. Equally as important, the products have been fresh and I've never had a cause to question it's authenticity or had a need to contact customer service. If I am as satisfied in the future with them as I am now, I will undoubtedly update my review to include a 5 star rating.

Cancelled appointment gave me no refund. Zero treatment and still suffering. It is my fault though because I have no support and a disabled child.

Had a severe reaction to the products ordered and asked for them to issue a refund. Support ignored me for days while I continued calling back, only to be put on hold for over and hour. The representative told me they were sorry that I had an allergic reaction, and that there was nothing that they could do for me. They offered me a 30% off promo code (My items purchased totaled to $200) and told me there was nothing else they could do. When asked to be transferred to a more senior member/supervisor, I was again put on hold, only to have them hang up on me TWICE; both times I was on hold for over 30 minutes. After an entire week of calling and calling, was finally able to get through to a manager who told me that it's my own fault for being allergic to the product, and I should have consulted a dermatologist before purchasing the product. I found that to be offensive, rude, and extremely unrealistic. I know which products my skin are typically allergic to, so I always check the ingredients board. Ignoring the fact that I always do my due diligence to research, and buying a product that contained an ingredient that I did not know would cause an allergic reaction only to be blamed for it just does not sit right with me. I also asked about their return policy for other official vendors such as Amazon, only to be told "most consumers don't know; ALL of the manufacturers' products sold on Amazon are fake." I immediately asked for clarification on that statement, since it was quite a big claim to be making. I asked if the Official Seller page has nothing to do with the actual company making the product, to which the manager immediately realized he might have misspoke and retracted his statement. He ended up telling me "Oh, well Amazon's return policy and OUR return policy are wildly different; you should have done your research." I'm taking that as "Yeah, just don't buy from us, because our fine print will screw you over."

Bought Juno Sunday Riley product from them 10 months ago. First few months of use was okay. About 3-6 months in and half way through the bottle the face oil started smelling foul/stale like a cheap grocery oil that's gone bad and stale for years. I paid over $60 for this small bottle of oil. At this price range you have certain expectations of performance and um, not expect it to go bad within a few months of use? EVERY single skincare product I buy I use it for at least 6 months to a year.

When I called customer service they were unwilling to help whatsoever bc it was out of the return window time frame. SUPER unhelpful, SUPER degrading and irresponsible for the expensive products they sell that's clearly gone bad.

DO NOT BUY FROM THEM. I am Korean and have a lot of experiences buying high end products (SKii, IOPE, Sisley, Sulwhasoo)

I have make a $2xx of varies hair and skincare products from this website. One of them is nothing like the site described. That is a color corrector ( 4 colors)that turns out to be just@ "white". I asked for refund and the representative insisted client must pay for return shipping without asking for reason. But the site clearly state as follow:
" Please note, the cost of return shipping may be deducted from your refund depending on the reason for the return. "

Do Not Buy from this Site. Big Scam!

Unfortunately, I have to rate this 1 star. The star is for the stores return policy. 3 ITEMS per year. Not orders but items. Which means if you bought 1 order of 4 items and need to return for any reason, you are stuck with that item wether you like it or not. That doesn't include ANY other other items you buy for an ENTIRE YEAR.

I tried customer service chat to see if they could right the issue. No dice. Kind of terrible that during COVID-19 when we are told to shelter in place (California) and stores are closed, that we have stores like this not being very understanding. Especially when there are TONS of other options in beauty out there. Be Careful.

This use to be the only store I would buy my skin care from for many years. Former excellent policies and fast shipping. They have gone CHEAP with shipping now to cut their costs. Sometimes taking 2 weeks to receive. They use to send UPS 2day ground, now it all goes USPS, EVEN when the carrier is UPS, it goes surepost. (CHEAP) Which I have to drive to pick up package. No sense in using them now, not when I spend hundreds per purchase. Will shop elsewhere.

I've been purchasing from LS for a few years with no issue. My most recent experience is my last.

I purchased a Dermalogica microfoliant along with a few other products. Upon opening the shipping materials, I noticed that the hologram/seal on the Dermalogica product was broken. You know the one that indicates its a new product? And if the seal is broken it means it's already been opened and therefore not new?

I contacted Customer Service and they referred me to the Dermalogica rep who could only confirm for me that LS is an authorized Dermalogica retailer. A useless response. So, yeah, Lovely Skin sold me a used product and wouldn't exchange it. That's disgusting on so many levels.

I was so shocked to see the bad reviews. I've never had an issue with customer service, in fact they have gone above and beyond to help me. Its obvious some of these people are mad because they didn't read their return policy or they made the mistake and want to blame LovelySkin. I will continue to use LovelySkin as long as they are around :) I appreciate their wonderful customer service, free samples, selection of products, quality of products, rewards points and discounts and above all their FAST shipping. Give them a try and decide for yourself. Thanks Lisa and LovelySkin for always being so great.
Jennifer Burdette