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The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
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For Christmas my fiance got me 4 pairs of Lotus Leggings, The Hamlet, The Skeleton, Beauty and the Beast and Pokemon. First off, the packaging was amazing, each item was individually wrapped in plastic (keeping the leggings safe from unwanted rain or water) they were then put into their shipping back which was sealed very well! The items themselves are beautiful, the colors are vibrant and using the online size chart helped me find the exact size. The fabric is also very soft and I just got back from a run in the skeleton leggings and they were so comfy and soft, not too much pressure on the waistband whichi is important to me. Overall I love these and plan on ordering more in the near future.
Ordered 5 dresses and only 2 fit. They are all XXXXL and fit like an L They are not all the same with length or size. Communication trough email is impossible. No responses.
I have bought three pairs of leggings from this site, and, so far, I love them. I found it essential to check the sizing chart, and, even so, I was worried they might not fit so well, because the waist size listed for the small was larger than my own waist size. Luckily, my leggings fit fine, but I don't think they run small. They just don't have to stretch much for me. They do seem very stretchy, so should work for a variety of sizes. I found it interesting that the pair I ordered some time later arrived at the same time as the order I placed earlier, but they all came in time for when I needed them. That said, pay attention to shipping times listed. It might take a while to get your order, but I think it's worth the wait. Love the vibrant colours and fun patterns. I will definitely buy more!
I just received my order. It took awhile but I'm pleased with the items. I ordered 5 pairs of leggings, one pair isn't good quality and gets see through when you stretch but the rest are great! With faster shipping and better consistency with quality they would be on to something here! I'll definitely order more. They are very comfy and you can't beat the price.
I bought 2 pairs of leggings: one L, one M. The Large fit nicely and have a nice stretch to them. The Mediums are made of an entirely different fabric and have very little give. I wouldn't need more give had I bought the correct size, though, so that's on me. My only complaint is that it seemed to take them forever to get here. I made my purchase on 11/23 and they didn't arrive in the mail until 12/23.
I own several pairs of Lotus Leggings, and although some designs do not have the "Lotus Leggings" tag inside of them, they are quality leggings. I love the variety they offer and all of the sales too! Thanks so much LL!
Ordered December 9th for Christmas. Order apparently not shipped until a couple of weeks later. Not here for Christmas and given the reviews below, my hopes of receiving and liking it have diminished. I can understand a back log at this time of year, but no information on shipping at all. No tracking number. No estimated delivery date. Nothing.
I have had pretty much the same experience as everyone else. I placed an order of four pair of leggings on Dec 8th. They are SUPPOSED to be Christmas presents; however, from the looks of it, I will not be getting them. I have, like many others, contacted them by email twice now and gotten NO RESPONSE. Also, tried messaging them on Facebook, no response there yet either. My credit card was charged IMMEDIATELY though! On the same day I ordered these, I ordered from onlineleggingstore and received that order a few days later. BUYERS BEWARE!
I ordered 2 things from lotus. 1 athletic pair of Capri leggings, size large, galaxy in red... this pair did not fit. They fit like a small. I could barely squeeze my $#*! in them. You'd think I am just larger and got the wrong size... no. Not true at all because I also bought a pair of regular leggings, size large, tardis explosion. They are slightly too big. They fit enough I guess but constantly having to pull them up... whatever I loved them anyway. So I have no clue why the athletic large fits like a small and regular large fit so big... I looked past that and just thought maybe I'll fit the athletic pair eventually. THEN... I wore my awesome tardis explosion leggings that are slightly too big and the crotch has a rip! I wore them one time... for thanksgiving... a casual $#*! day. I didn't run around doing sumo squats or splits. No I sat down, ate, chilled... I am just beyond disappointed in my purchase. Obviously poor quality and sizing is off. I am giving a 1 because the whole thing sucker. I never buy clothes online, I took a chance and you guys ruined me for life.
Everyone has seen the ad on Facebook for the leggings and sometimes it feels like a risk ordering- esp when you see bad reviews. Lotus leggings has Cheshire Cat leggings that I really wanted! I didn't get them, didn't get them and then finally one day they did a bogo. So I got those and another pair. I LOVE them! The quality is great! They fit true to size and came decently quickly via mail.
I've bought several pairs and the are cute and comfy. I like the leggings. I see that some experienced troubles with shipping but I've ordered from them twice now and both times the delivery was in the date estimate with no problems. Maybe they've improved.
I purchased the gold and black mermaid leggings and am in love with them. Now I want them in every color. I got a compliment from my bfs ex, saying how hot I look in them. Haha. They fit perfect, don't wear out, retain their sparkle, and are crazy cheap for such an amazing product.
I really wish I had done my research before I placed an order. I have placed an order for almost three weeks now and send emails to the giving email address I got a response saying someone will contact me in 24hrs that was a couple of days ago.
I was so excited when i saw the designs. No i am just plan mad and wondering if they really sell leggings or if i was scammed.
Dear Shani,
Thank you for your feedback and we apologize for the bad experience. We are in no way scamming people. There might have been some technical issue with our shipment team that resulted to this. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. Email us at [email protected] if you have further questions and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I ordered 3 lotus leggings for Christmas on December 1st. I received the initial confirmation that they took my money. I have sent 2 emails to complain that I haven't even gotten a tracking number. I have no way to track my order. There is no one to talk to at all. When you email them like they want, they don't answer.
Enough said. I will never order from them again. Completely unprofessional.
Dear Agnes,
Thank you for your feedback and we apologize for the inconvenience. We will provide you with tracking number as soon as we have one, usually around 5-7 days from the day the order was processed. Please refer to our FAQ for more information about the processing time. Also please reach out to our support team at [email protected] if you have further questions and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I ORDERED 12/16/16 and by Feb I still hasn't received my notice that it had been shipped. After repeatedly contacting them, they finally msg back that its been delayed, thanks for my patience, they will get it shipped quickly & take 15% off my next purchase. I waited 3 more weeks and still no shipped email or anything so I contacted again. Was told it will b shipped soon, basically what they said the last time. Its was the middle of March by then. I told them to forget it, just refund my money. Its now April 14th & still no refund. They have cute leggings on their website but I guess if ur willing to wait over 4 months for them. I will never do business with them again! So disappointed!
If you want cheap leggings and don't mind waiting a month+ then this is your place. I've ordered at least 6 pairs, and while they do take a bit to get here I've only ever had issues with 1 pair size wise (that I was able to fit in eventually with a little weight loss, but not so much it was a whole size). I wear them on a daily basis and LOVE them.
I bought two leggings from these guys back in July and they are so amazing! I've had a few compliments whilst wearing them out. They are very comfy to wear and doesn't take long to get shipped to you. Can't wait to purchase some more!
I placed an order 3 months ago, back in November. I still haven't received my order and cannot get anyone at the company to contact me. I have emailed them close to a dozen times requesting a status update. I feel ripped off. DON'T PURCHASE FROM THIS COMPANY
Dear Kari,
Thank you for your feedback and we apologize for the bad experience. We are in no way scamming people. There might have been some technical issue with our shipment team that resulted to this. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. Email us at [email protected] if you have further questions and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team
I ordered a pair of leggings a month ago. Not only have they not been delivered, but all my attempts to reach out to customer service have gone unanswered. The leggings were supposed to be a Christmas gift. To say I am disappointed and upset would be an understatement. Save your money and shop elsewhere.
Hi Haley,
Thank you for your feedback and we apologize for the inconvenience. Their might have been some technical issue with the shipment team that resulted the delay. With regards to our customer service, our team works hard to answer all inquiries in a timely manner but unfortunately messages can get lost in our system on rare occasions. We will do everything we can to make sure you are treated fairly. Again we apologize for the inconvenience. Please reach out to us at [email protected] with your order number as we need it to move forward with you.
Sincerely,
The Lotus Team
I ordered 2 pairs of leggings on the 1st of December and waited patiently for a tracking number. On the 10th i received an email saying that they are on the way and to click the link and check on the progress - that page doesn't even say that they have been shipped. I have emailed the *******@lotusleggings.com email address 7 times with no response. I went on a bit of a rampage on their facebook page trying to get them to respond to direct message, visitor post, or comment - nothing... all they did was turn off all visitor comments! Looking at all the review sites - it seams this is the only place that they actually respond to customers! But it probably 1 person in a dark room somewhere copy and pasting fake answers!
If I actually get my leggings I will be shocked
Hi Sonia,
Thank you for your feedback and we apologize for the inconvenience. Their might have been some technical issue with the shipment team that resulted the delay. We are in no way scamming people. We will make sure that you will receive your order. Please make sure also that you are using the same email address as the one used when the order was placed as we are sending all updates regarding your order into that email. Also since all orders are shipped internationally delivery time may take around 5 - 25 days.
With our customer service, our team works hard to answer all inquiries in a timely manner however on rare occasions messages can get lost in the mail. We will do everything we can to make sure you are treated fairly. Again we apologize for the inconvenience. Please reach out to us at [email protected] with your order number as we need it to move forward with you.
Sincerely,
The Lotus Team
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...


Dear Laura,
Thank you for your feedback and we apologize for the bad experience. There might have been some technical issue with our supplier that resulted to this. We are constantly in contact with the supplier about the quality changes and sizing issues to make sure issues like this will not happen again. Again, we apologize for the inconvenience. Email us at [email protected] if you have further questions and we’ll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team