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LookByFare

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Traveling is exciting. It is one of those activities in life that we look forward to. Traveling gives us a chance to not only see new places and meet new people but can also act as a catalyst to our emotional and spiritual growth. Traveling brings about new experiences that we do not encounter in our regular mundane lives. This is one of the reasons why traveling proves to be a soul-enriching event. As fun as traveling is, making the necessary arrangements for your travels is the opposite of fun. This is where LookByFare comes in.

Our parent company is ARS Travel Services Limited under whose guidance we have been able to serve countless customers and achieve utmost customer satisfaction. An important aspect of serving our customers is understanding the fact that different types of travelers have varied travel-related requirements. Hence, the travel products and services we offer range from low budget to luxurious ones. It also covers a wide variety of travel products and services that...


lookbyfare.com
Detroit, MI, United States
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LookByFare Reviews Summary

LookByFare has a rating of 3.2 stars from 2,277 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LookByFare most frequently mention customer service, good experience and easy process. LookByFare ranks 9th among Travel Agency sites.

service
41
value
28
shipping
17
returns
21
quality
70
This company does not typically respond to reviews

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8,746 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Wonderful
April 8, 2022

So far great booking was easy let's see how easy it will be to check in and all that I don't travel much

Date of experience: April 8, 2022
Meir B. LookByFare Rep
over a year old

Dear Ashley,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
Customer Support
Lookbyfare.com

California
1 review
0 helpful votes
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Wrong information
May 7, 2022

Booked a flight that the airline changed to an earlier time. Pretty sure airline contacted every passenger but me. Why? Because the contact information provided to the airline was a support email address and phone number. Would love to know how this is even possible so I call in and first person hung up on me, second was blaming the airline and third I could not understand. Attempted to easily explain and got zero assistamce. I wamt to be contacted by someone in charge of this company

Date of experience: April 7, 2022
Meir B. LookByFare Rep
over a year old

Dear House,

Your experience is of utmost importance to us and we regret it wasn't seamless.

Feedback like yours helps us in indicating where improvement is required. Your feedback uas been shared with the concerned department and the will contact you within next 24-48 working hours in order to resolve this issue for you. We appreciate your taking the time to share your experience with us here.

We assure you our optimal efforts in getting to a mutual resolution to your dissatisfaction.

Regards,
Customer Support
Lookbyfare.com

Colorado
1 review
0 helpful votes
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Great
April 6, 2022

Good we'll be back thanks for everything thanks for u guys help

Date of experience: April 5, 2022
Meir B. LookByFare Rep
over a year old

Dear Janice,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
Lookbyfare.com

California
1 review
0 helpful votes
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Easy brezzey
April 5, 2022

The first and only time i was able to book 100% by myself. Quick and easy with a confirmation email right away.

Date of experience: April 5, 2022
Meir B. LookByFare Rep
over a year old

Dear Tisha,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
Lookbyfare.com

Georgia
1 review
0 helpful votes
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Good job
April 5, 2022

Thanks for keeping the same price even after I hit the flight you guys are true to word

Date of experience: April 4, 2022
Meir B. LookByFare Rep
over a year old

Dear Theresa,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Oklahoma
1 review
0 helpful votes
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Good
May 5, 2022

Fine. It was fine. I had some trouble with my debit card but overall good

LookByFare attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2022
Florida
1 review
0 helpful votes
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Feedback
April 4, 2022

I got a good experience, all of this was so quick.

Date of experience: April 4, 2022
Meir B. LookByFare Rep
over a year old

Dear Isabella

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Illinois
1 review
0 helpful votes
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Still new
April 4, 2022

First time using so ask me again mid May after I have traveled

Date of experience: April 3, 2022
Meir B. LookByFare Rep
over a year old

Dear Trina,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Mexico
1 review
0 helpful votes
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Mala experiencia
May 4, 2022

No fue buena, porque en la página aparece un preso y resulta que después me cobraron 50 dólares más. Dice que tiene uno 24 horas para cancelar, peto no te dan el rembolso, si no que te dan otro boleto.

LookByFare attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2022
Meir B. LookByFare Rep
over a year old

Estimado Adrián,

Su experiencia es de suma importancia para nosotros y lamentamos que nuestro agente no cumpliera con los estándares que esperamos de nuestro equipo.

Hemos localizado los detalles de su reserva según la información que proporcionó con esta revisión. Nos gustaría revisar su intercambio con nuestros agentes para que se puedan tomar las medidas adecuadas. Permítanos una respuesta adecuada y uno de los miembros de nuestro equipo se pondrá en contacto con usted.

Saludos,
Lookbyfare.com

Colombia
1 review
0 helpful votes
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What i needed
April 3, 2022

It was easy to purchase my ticket and fast solution to the credit card issue?

Date of experience: April 3, 2022
Meir B. LookByFare Rep
over a year old

Dear Juan,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Texas
1 review
0 helpful votes
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1st Time User
April 1, 2022

So far everything is good. Haven't printed eticket, confirmation yet. There was ease in following instructions to book flight.

Date of experience: April 1, 2022
Meir B. LookByFare Rep
over a year old

Dear Claudia,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Virginia
1 review
0 helpful votes
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First time flyer
May 1, 2022

It would be nice if you could be more informative with the covid regulations. I spent half a day calling 15 different numbers trying to find out if I need to be test

LookByFare attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Ok with me
April 7, 2022
Updated review

I had an issue come up after buy my ticket, but the supervisor Grace called me and sorted everything out and explained everything that I was confused about. The supervisor gave me her sincere apology and assured me that this issue would not happen again, she was very helpful and very efficient! I will definitely use look by fare again as long as they continue to be efficient and considerate of their consumers, by solving issues that may arise and continuing to making necessary changes to improve customer service!

Date of experience: March 31, 2022
Meir B. LookByFare Rep
over a year old

Dear Tiffany,

Thank you for the kind words. We’re delighted to hear you received the assistance you needed from Grace.

Feedback like yours helps us hone our support process and it’s helpful to acknowledge a job well done. We appreciate your taking the time to share your experience with us here.

We look forward to assisting you again should you need our help.

Cheers,
Lookbyfare.com


A lot of back and forth but ok
March 15, 2022
Previous review

A lot of back and forth but ok

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Excellent
April 1, 2022

Clear and easy. I like that you are with me each step of the way. Thank you for being so thorough and attentive to my needs. I will definitely use this service again

Date of experience: March 31, 2022
Meir B. LookByFare Rep
over a year old

Dear James,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Colorado
1 review
0 helpful votes
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Flight to Pensacola
March 31, 2022

Quick and easy! Good experience! Keep up the good work!

Date of experience: March 31, 2022
Meir B. LookByFare Rep
over a year old

Dear Natividad,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Georgia
1 review
0 helpful votes
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Good
March 31, 2022

I haven't got on the plane yet so I can't say what my experience would be like as of yet but on that day I will let you know how I enjoyed it

Date of experience: March 31, 2022
Meir B. LookByFare Rep
over a year old

Dear Quantavius,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Maryland
1 review
0 helpful votes
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Very good
March 31, 2022

Very good muy bueno muy profecional b good Jobexcelente

Date of experience: March 30, 2022
Meir B. LookByFare Rep
over a year old

Estimado Roberto,

Gracias por las calificaciones. Nos complace ver que tuvo una buena experiencia al hacer su reserva en línea.

Comentarios como el suyo nos ayudan a indicar lo que estamos haciendo bien. Agradecemos que se haya tomado el tiempo para compartir su experiencia con nosotros aquí.

Estaríamos buscando ser de servicio para usted de nuevo.

Saludos,
Travelopick.com

Ohio
1 review
0 helpful votes
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Booked flight
March 30, 2022

I booked it fast and it was very very simple. Was very easy.

Date of experience: March 29, 2022
Meir B. LookByFare Rep
over a year old

Dear Elizabeth

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

New York
1 review
0 helpful votes
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Great job
March 29, 2022

Wow! They help me get cheap ticket for my family..

Date of experience: March 29, 2022
Meir B. LookByFare Rep
over a year old

Dear Mohammad,

Thank you for the ratings. We’re glad to hear that you had a good experience while booking your reservation online.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Regards,
LookByFare.com

Illinois
1 review
0 helpful votes
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Dfg
April 27, 2022

Fin, my card was declined but the worker was helpful.

LookByFare attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 28, 2022