Long Tall SallyReviews 45

I recently purchased the long formal coat from Long Tall Sally excited because I'd been thinking about this coat for a few years. All to finally have purchased and it be to large and unable to return. I had made expensive purchases from LTS in the past purchased my leather jacket from them and numerous pairs of jean as I could always rely on the length and fit. And if there was any problem I exchanged for the correct size. However this was pre COVID. This coat came to me huge and I decided to return LTS wants me to return to London and pay over $300.00 for shipping I know this sounds crazy. I thought there must be so alternative so I sent the package to a distribution site in Kansas for $13.00 UPS. 2 months later I receive a mysterious package and in it is my $200. Coat.returned to me. It seem there is no way to return is the US because the have closed all their stores except in Kansas and overseas shipping is what it is. I can't alter the garment because its 2 or 3 sizes to big. It became a very generous gift to a friend who could fit into the coat. I'm sad because I no longer have confidence in this company and as a women who is 5"11' tall I don't have a lot of choices out here. But I won't be taking such large financial risks again with LTS

Having returned merchandise that according to the post office was received, (Your item was delivered to an individual at the address at 11:44 am on December 19,2022 in ROSELLE, IL *******.) This company is claiming they have not received it and are delaying my refund. Very poor customer service.

The new owners are awful. Charges USA orders shipping to return items, now I wouldn't really care too much about that but the fact that I had to return 2 orders because of their mistake on their size chart is an issue. And they refused to give me a label that was paid in full even though it was their fault I was needing to return, twice. So I gave up because they kept giving me "hand wavey" answers blaming it on other people as to why they can't provide excellent customer service, and I paid the $20 shipping cost again. It's funny because they blamed their courier for the shipping cost as if I am unaware a courier would charge a business to use their services. I highly doubt I will be shopping with them again with such low standards for customer service. I wish the old owners still owned long tall Sally. They didn't charge shipping for returns and had amazing customer service. Really sad that the only company that sells a wide variety of tall clothing for women has gone down hill so fast and so hard.

I was a long time LTS shopper and was saddened when they were sold to AK Holdings. My first orders under new ownership were disastrous: wrong sizes, poor quality, slow refunds and very poor customer service. I didn't buy anything for a year because I was sick of what became of the brand. This fall I took a chance on ordering a leather jacket. Beautiful jacket but it was too big for me. I returned it, ordered a different size and received my refund quickly. This shopping experience was quite the opposite of previous orders. I have since placed a couple more orders and everything arrived on time, with correct sizing and better quality of their products. It appears AK Holdings knew something was wrong with the LTS brand experience with it's customers and decided to do something about. I will remain a LTS customers as long as it provides the quality of products and customer service.

Actually, not even a one. 0 out of 5 LTS. All these years I have been using LTS and now for the FIRST time I want to return some items (I used their online measurement guide and it is way out). What I was sent was 2 sizes to big from what I measured. Since 5/10/2022 I have been trying to return 3 x items and because I am a "international" customer the normal process would not work. Someone was going to contact me within 24 hours and today (17/11/2022) I still haven't had contact from anybody! LTS, reply to my GE*******660 & GE*******016 contact. VERY DISSAPPOINTED!

I didn't look at reviews of this company prior to purchasing and I regret it. My package said it was delivered a couple days before it was expected to be so I was excited, but questioned it since there was no updates on the shipping website. Just to arrive home and the package is nowhere to be found. Checked with my neighbors, checked with the post office, nobody had the package. My mail man said he didn't even have any packages for me that day. I reached out to customer service and after a 3 week delay, they responded with asking me to look at my neighbors, which I said in my original request. Then they asked me to fill out an honor statement on 07/10/22. They responded YESTERDAY (11/10/22) telling me they couldn't do anything about it. They don't offer package/shipment insurance and they aren't willing to right the wrong that I didn't get the $100+ worth of clothes I ordered.

I ordered my item in July and never received it. They say it was delivered but I didn't get it. I informed them and did everything they asked me to do, like check with neighbors and I had to fill out a declaration form. I have had no response from them in over a month. You are better off ordering from China. This company is horrible. I don't know if they are under new management but something is wrong

I have been a LTS customer since 1996 when the physical store was in Calgary's Eaton Centre & it was called Tall Girls. I loved it! Now 26 years later, I am done with this business. I ordered 3 items online in May. One item did not fit & I returned it. I did not pay the extra for tracking because it would have cost almost the same amount as the item. Well, it is the middle of September now & I still do not have the money refunded to my VISA. It has been an absolute run around with LTS. I got an email saying it was returned at the end of July & money would take 7 days to show up on my VISA. Now this morning another email saying they have not received it. I will not be buying from LTS again. I have found a few North American places that I would rather spend my money at. Do not waste your time with this company. They DO NOT care about their customers at all.

I am not happy with the quality of clothing since LTS was taken over. The clothing options and colors are left to be desired. The quality of the fabric is poor and most of the clothing does not have any lining. The waist of most dresses are too high and are not designed for tall ladies. I was a dedicated customer to LTS in the past, but now I have to get my clothing somewhere else.

I had shopped with LTS (Long Tall Sally) and spent a lot of money over the years. But with an order in May 2022, delivered June 6th by Globale UK Limited (Tax ID#177 9006 80), they have not permitted me to return items starting June 14th. Their online return site does not allow my email address and order number to be entered; their customer service phone line has "circuits busy" for weeks now that I've tried; their email customer service indicates that my emails have been received, but I never get an answer. Online Chat doesn't work. Of course now when I try, I get a message that I'm outside of my return window. DO NOT USE LONG TALL SALLY FROM THE USA!

Very disappointed with an order I just received. I ordered a size 16 and received a size 20. It's nearly impossible to find out how and where to send returns, and their phone # is not in service. What - phone # not in service? Overseas ordering is not working nowadays. It's so disappointing. Instructions on how to return items are a joke. Nothing clearly communicated. I would advise anyone to NOT order anything from this company.

I ordered a dress i looked at forever. It took a long time to receive. It is poor quality and, although I ordered my normal size, you'd have to be 2 sizes smaller to get it around your body! I have been trying to return it and after several attempts, they finally sent me a return label. I took it to UPS to return it and it cost more to return than the dress cost. I do not recommend this company, not will I ever purchase from them again!

I have ordered a pair of bi-stretch trousers. I have had to order a size 20. I am normally a size 16 but unable to even get a size 16 up my thighs and size 18 too tight. Not great for someone who already has body image issues.

I stopped using LTS because their clothes are dated and poor quality, plus their customer service in and out of store is dreadful. Added to all this, I UNSUBSCRIBED to LTS (online) well over a year ago, and YET... they are STILL sending me marketing emails. This proves a) they are desperate for any sale at any cost b) their in-house admin is atrocious c) their believe they are above GDPR rulings and law! LTS STOP EMAILING ME... and also... BUYER BEWARE! This store was OK about 20 years ago, but now it is simply awful. In EVERY way.

I bought a wrap dress and matching accessories. The dress didn't fit right so I returned everything on July 12th 2021. I paid the extra money required to make the return. We are now in the middle of October and I have yet to get my money back. I would think twice before ordering from this site.

I'm waiting on my refuns since june 4th, I WAS a costumer for more than 15 years but since the take over, it's a disaster. If you don't want to lose your money, STAY AWAY!