LolliCoutureReviews 2,772

I paid for 2day air and didn't receive my costume until November 2nd, 7 days after I ordered it. What did I pay $26 for if I couldn't receive it by halloween. So I called to see what was going on on October 30th and they told me it wouldn't be here until after halloween and that I couldn't return it. If I knew I couldn't return and wouldn't get it until after halloween then why would I have bought it and paid that much for 2 day air? The customer service sucked and now I'm stuck with a costume I don't need.

I ordered a Halloween costume early on wednesday Oct 28th morning with 2 day delivery. The costume arrived on Tuesday Nov 3rd. I contacted Lollicouture. They just replied that there was a delay in the processing and that certain items with certain SKU's take longer. There was no indication on the website that this item had a certain SKU that would take longer to process and is a special order. I even went back to double check on the website later that I did not miss a detail or a note. So I paid over $40 in shipping for no reason. The company is not helping and just had a "too bad" attitude.

I created an account at the end of July and was glad the site had a wish list b/c I found a lot that I liked. I came back many times to the site to review stock levels and new arrivals. On 10/15, I had login issues and had to contact support. After no reply from submitting a request for help by the next day, I emailed support outside of the site. I never received a confirmation email for help, plus I was trying to order in time for Halloween. During my login issues, a box popped up for 45% off my purchase. I was thrilled and actually thought it was a surprise for the site being buggy, but I still don't know why I saw it. I brought this up to support. It was never addressed or offered again to me. They did not have the solution to my login problem and gave me another reason to take issue, that their mobile site was "somewhat faulty." I was not using the mobile site. I determined my own solution and relayed this to them in case other people had this problem. I received no apology for my troubles or thank you for my help. I still placed my order on 10/16. After a week of no communication, I logged into my account to see that my order was still "in process." I had to contact support again to question when the items would be shipped and inform them that I needed them for Halloween. I was given this answer: "These items will ship Monday. As we have wound down from summer, swimsuit sales have gone down, so they’re availability sometimes takes longer than usual." Nowhere on the product description nor checkout does it say that the item is back-ordered, out of stock, or from a drop shipper, etc. If they sent the items out on Monday, that would have been on 10/19. This company is located in California. I expected that my items would arrive in plenty of time for Halloween, especially since this is not the focus of the business. I was unable to use the 6 identical items I ordered to complete a costume I was selling b/c they did not arrive in time. The package arrived on 11/7, almost 3 weeks after it was supposed to have shipped. I ordered many items online this Halloween season, avoiding out of country shippers when possible. However, I had a Chinese shipper contact me about an issue, agree to wait for a new batch of the product, and still send it to me quicker than a domestic seller. Although I liked many products on this site and my product quality is good, I will hesitate before purchasing again from LolliCouture.

I ordered a costume on October 28th for Halloween. The order guaranteed a two day delivery. On Saturday, Halloween day my costume was not delivered. Consequently, I was not able to wear my desired costume. I called early Monday morning to determine what happened. The costume was out of stock. This happens. However, I would have appreciated a phone call or email. Contact information was provided. I do appreciate the charge being credited to my account in a timely manner.

My item was supposedly 1 day to process 5-7 days to ship. I received it 2 weeks later.

I called every day for 3 days, but magically they were never open. Their hours on their website are wrong. Apparently they are open 10am-4pm. Not that they answer their phone then either. Or their email.

I'd like to return the see through dress I got, but I'll never get a hold of them to do so. And even if I did they are such a scam that I'm sure they'd never credit me my money. Hate this company

I am so glad that I decided to go ahead and get my boots! I have had some times where I didn't get what I paid for but with you guys I got that and more. My package was on time and everything was perfect I will be shopping again. The prices are very resonable for the shoes. Love love love you guys. Thank you so much

I wish i read the reviews before ordering. I ordered. A dress with second day air last Wednesday and i barely received it today. They told me they could not give me my money back for shipping, only store credit for the dress itself. Waste of $60