LolliCoutureReviews 2,772

Ordered a sweater with 2 day air shipping on 12/21. Didn't get it until 12/29. When I emailed them to let them know that because I didn't receive it in the time it was promised to me, I wanted to return it. They proceeded to tell me that because the item number had some special code on it, that my item was considered "Special Order". Their policy contradicts itself because in the shipping policy section it says one thing regarding special order items and in the return policy it states something completely different regarding the same item numbers. None of which apply to my order because my item number does not have any of the item number/letter combinations in it to be considered "special order"! So this company is horrid and should not be in business. Their lack of customer service is astounding and rightfully should be out of business in a year.

I ordered something and paid for two day shipping to receive by the Thursday before Christmas. I saw no where on the page or in the cart area that this was a "special" order. I called on Friday because I had not received it yet and did not receive any confirmation or tracking email and was afraid it may have been lost. The individual I spoke with was extremely rude and provided the worst customer service I have ever had. He stated that it would take another four to five days because it was "special" order and I said I would like to cancel since I needed it for a party and was just going to go get something else. He stated that since it was already "in process" that it could not be canceled which is ridiculous because according to the beginning of the conversation it had not been available yet, nor had it shipped so how could it be "in process" if he just a minute ago had basically said it was back ordered. I told him if he would not cancel it I would like to speak with a manager and he said that it was not going to help because that is their policy and the "special" order was stated when it clearly was not anywhere on the item page or cart pages. I decided to just hang up and deal with receiving it when it came, but it was not anything like the picture on the site and was extremely poor quality. When I put it on it automatically was clear there were a few places where the fabric was pulling out of the sweater. It was terrible and when I called to get information how to return it because it was nothing like I had expected nor was it worth what I paid, they said normally it is a restocking fee but since it was "special" order it could not be returned. Next time they put up "special" items they should clearly mark them with the expectation and policies instead of being so shady. Terrible product, terrible customer service, terrible company.

Called to ask why order not here yet paid for 2 day shipping not standard after noticing my confirmation email stating standard shipping. So I called and explained hey I paid for 2 day which is why my order was 15 dollars more. His response you must have clicked standard shipping I have your order right in front of me. I said no I clicked 2 day look at prices for shipping sir. He said well there's nothing I can do for you cause you made a mistake I have your order in front of me and it says standard. Tried explaining calmly again yes but look up price sheet I paid 15 extra to have them for my wife at Christmas never came if you don't want to refund me fine but make a note of it so your company can do an investigation. His response no I'm not going to do that you made a mistake have a nice day and hung up on me. Its people like that who destroy a business reputation preventing a possibly otherwise good business from growing and becoming more profitable.