LogoJeevesReviews 51

Took a year to get my website up and running even though I provided all the information- all they had to do was literally type it in without mistakes!
Initially told me I would gain full access and control to manage my website at no extra cost but then they changed their minds when it came to handing over my website- asking for more money!
After less than a year my website is down and I was initially told I needed to pay for further hosting. They wouldn't believe they had sold me a lifetime of hosting until I sent them a copy of my invoice clearly stating lifetime hosting'so would I pay more! But then they changed their minds saying Oh actually the problem isn't with hosting but actually my website had been bugged' and basically they wanted more money to TRY to recover my website otherwise I would need to start all over again and pay out more money! Scammers!

Dont even know where to start. Everything is so horrible... The website after one year, still is not ready... the graphic design is poor, communication is built on pure absurd. The customer service unexisting people are acting sketchy: several people different name calling themselves different names, talk with the same voice/ accent... the cover each other... There are tons of other companies with integrity please help yourself and find the one with a good track record. God bless you all

Alan & Lionel -
Customer service is not a department, it is a philosophy-funny how youre pointing out everything is the customers fault. On your next break read the plethora of complaints about LogoJeeves- I wish I had.
Again Alan, your graphic design services arent the problem, its the delivery.
I contacted LJs, I paid for services in advance... weve had multiple email exchanges, 2 verbal phone meetings at your request & during both conversations I asked you specifically to PROCEED. Thats a verbal approval. You did not hear me because you were hustling me for more money and more products. I asked (repeatedly) for the completed cards AGAIN so I could see the product quality I paid for before moving on to additional products.
I dont need the cards... OR logo. I moved on & have secured these marketing products with another firm.
IF the business cards are ever received (still nothing as of 3/27/18) I will decline the delivery & return them to LogoJeeves. Please note, I responded to Lionel from customer care via his request. Also very interesting that LogoJeeves initiated this feedback by writing me... but again, after 2 attempts to communicate with them I have received z e r o response.

While looking to update our logo, our business partner suggested Logo Jeeves. The turn around time and design made our experience worthwhile. Young minds in this agency deploy their creativity perfectly.

I noticed a huge improvement on the traffic on my website after employing the SEO services provided by Logojeeves. After my initial meeting with them, they sent me a detailed proposal and actually delivered what they had promised although their prices are comparatively higher than a few other companies I had contacted but, overall they deliver a great service

TL: DR - Lies and lack of responsiveness with a substandard customer service. There is some reading below but I implore you to spend a couple of minutes on it. Might save yourself a fortune.

I am a new business and decided to use Logojeeves for logo design, web design, hosting and security. The only part of the £1200 that spent with them that was acceptable was the logo design - £90.

Here is a list of the problems I've had with Logojeeves:
1. I couldn't make plugin changes without major risk to the site. Updating my plugins caused the site to break to the extent where nobody could use it.
2. Impossible to get people out of hours. Never given any contact details
3. Even during contact hours it was extremely difficult to contact people and get anything fixed
4.4 account managers since I got the logo done (space of 3 months)
5. The companies backup strategy is beyond useless. When my site got hacked (even though they sold me a security plugin) logojeeves carried out a restore that was over a month old causing me to lose multiple blog posts and more than half my products. At no point was I told that I had to carry out my own backups. The company I am now with do at least daily backups and another company that approached me do 4 a day!
6. I was told that the site would never be down (I never believed that anyway) but in the 2 months where my site was live with logojeeves it was down 3 times and that's just the times that I know about.
7. I was told that the product images I sent over would be professionally photoshopped but they were only cropped. No colour changes or background removal.
8. The professionally written content was packed full of spelling mistakes and terrible grammar
9. There was a responsiveness problem in the header that I've asked to be fixed multiple times and it never got fixed
10. I was offered a partial refund which I accepted but I never got the money
11. Entries in my credit card statement didn't always come under the same name

Their social media services was outstanding they handled the services and our clients really well. All of our clients were very happy and they were more responsive than ever before.

Their team helped me a lot in enhancing my SEO rankings. All of them were very cooperative and they also take care of their clients very well. It was very nice working with them and definitely looking forward to work with them again.

I really enjoyed the overall experience with them as they were great designers and great support as well. The whole system worked really well. I am really satisfied with the outcome.