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Loaded

4.5

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From the business

WHAT IS LOADED?
Loaded offers 15,000+ PC, Xbox, PlayStation & Nintendo games, memberships, and top-ups at unbeatable prices. With 20+ years of combined industry experience, our team's passion for gaming drives a service that puts gamers first.

CUSTOMER SUPPORT
Our dedicated team is here to provide you with a seamless and hassle-free experience, offering 24/7 support. Whether you have questions, concerns, or need assistance, we are committed to being your reliable partner every step of the way.

MAKING BUYING GAMES SIMPLE
Purchase online, get your unique key instantly via email, and redeem it easily on your chosen platform. All products are digital for fast delivery and eco-friendly convenience.

IS LOADED LEGIT?
We are a well-established and reputable company with a proven track record of delivering high-quality products and services, along with outstanding customer support, to over 20 million customers.


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Loaded Reviews Summary

Loaded has a rating of 4.5 stars from 798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Loaded most frequently mention great price, fast delivery and game pass. Loaded ranks 4th among Video Games sites.

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Ireland
1 review
0 helpful votes
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EA FC 25 - Scammed!
October 6, 2024

Bought the fc 25 preorder and could not redeem the fc points on Xbox x.

Had to do my own research and try to contact Microsoft until I hit a wall.

Multiple users experienced the same issue, as seen on reddit posts, but the customer rep reiterated that my contract was with EA/Microsoft and the issue was not theirs.

Dismissed my problem and sent me to the EA terms.

Very poor service to have paid for a preorder perk that can't be redeemed and expected to live with it!

4600 FC Points/€38 approx. Purchase value taken.

Contacted them on the day of release, 20th September, 15 emails later and only now being sent to escalations after stating I have started a chargeback.

Avoid unless you want to get dragged into customer service hell.

Date of experience: September 26, 2024
Loaded M. Loaded Rep
over a year old

Hi, Thank you for sharing your experience with us.
We have reviewed our system and can confirm that the correct product was sent. Please note that any pre-order bonuses, base games, DLCs, and additional content are included only if specified in the product description on our website.
If you have any further questions or require assistance, please don’t hesitate to reach out directly to our customer support team.

GB
1 review
0 helpful votes
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Scam Fraudulent Seller
September 24, 2024

I purchased TDU Solar Crown on the 13/09 and paid via Paypal however, I received no confirmation email frrom CDKeys and only received a PayPal confirmation email. I received no key from CDKeys and once raised with CDKeys they told me they could not refund me and they claimed to be looking into my issue, since then I only received 2 generic holding emails and the only way to get them to respond is to message them on Facebook Multiple times a day to actually receive an update, their customer service is non-existent and they are very unhelpful.

Date of experience: September 14, 2024
Loaded M. Loaded Rep
over a year old

Hi SR C,

Thank you for your review and for confirming that your concerns have been sorted out via the ticket you raised.
If you need further assistance or have any additional questions, please don’t hesitate to contact us directly.

GB
1 review
0 helpful votes
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NO Mistakes, NO Refunds
September 20, 2024

Don't be fooled. Do your research. But even then their website will mislead you. Better off just buying from a store. NO refunds will be given despite their misleading descriptions.

Date of experience: September 10, 2024
Loaded M. Loaded Rep
over a year old

Hi Daniel,

We do our best to clearly outline all product details, including inclusions and requirements on the our product pages. We encourage you to review this information carefully before completing your purchase to avoid any inconvenience in the future.

We appreciate your understanding.

Illinois
1 review
0 helpful votes
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Amazing
September 11, 2024

It's like the best thing everything is cheaper except for some games are more so just look on steam before you buy

Date of experience: September 1, 2024
GB
1 review
0 helpful votes
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Excellent service
September 9, 2024

Always use CDkeys - Cheap, fast, secure & no complaints. Thanks!

Date of experience: August 29, 2024
Loaded M. Loaded Rep
over a year old

We love to hear from happy customers! 🙌

GB
1 review
0 helpful votes
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CDkeys
September 8, 2024

Easily ordered, delivered and installed as always. Never ever had an issue

Date of experience: August 29, 2024
Michigan
1 review
0 helpful votes
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Best game site!
September 7, 2024

Fast and excellent service! Definitely recommend it! Got my steam keys almost immediately.

Date of experience: August 28, 2024
Ukraine
1 review
0 helpful votes
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Never received the key
September 7, 2024

I purchased a game key via the direct to PayPal option (without registering an account) and afterward was only given an order ID number, no game key was directly shown. It said I would receive an email with a link for the key. This email never arrived. I waited one hour and then contacted support. To be fair, support answered swiftly, but only said they re-sent the confirmation mail. It again did not arrive. I was writing from the mail used in PayPal (which is where the link is to be expected). After again not receiving the mail, I sent a reply informing support and asking to verify if they sent it to the correct email adress. No reply. 24 hrs later I sent another mail to ask for an update, again no reply. They just gave up on me, leaving me stranded with the spent money and no key. Cannot recommend!

Date of experience: August 28, 2024
Loaded M. Loaded Rep
over a year old

Hi Andre,

Thank you for sharing your experience, and we apologize for the inconvenience you've faced. We’ve confirmed that your order has been refunded, and we’ve responded to your request through the ticket you raised. If you have any further concerns or need additional assistance, please feel free to reply to the same email. We're here to help and will do our best to resolve any issues quickly.

We appreciate your patience and understanding.

Massachusetts
1 review
0 helpful votes
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The key arrived quickly and without issue, but the game itself was a bit underwhelming. That's not the seller's fault, though; the game was simply lacking in some areas.

Date of experience: August 27, 2024
Loaded M. Loaded Rep
over a year old

Thanks for choosing us! 😁

Washington
1 review
0 helpful votes
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So far i like it we shall see how it all comes out in the wash, i have no idea if i like it as i have not experienced this first

Date of experience: August 24, 2024
Arkansas
1 review
0 helpful votes
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Great Buy!
September 1, 2024

Great price on dlc. Fast delivery. Was exactly what I wanted

Date of experience: August 22, 2024
Loaded M. Loaded Rep
over a year old

Thanks Aubrey! 🎉

GB
1 review
0 helpful votes
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Good stuff
September 1, 2024

Always fast and precise. Definitely something I'd recommend.

Date of experience: August 22, 2024
Texas
1 review
0 helpful votes
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Fast,Easy,Realiable and Cheap
August 31, 2024

Please refer to Title keep up the good work keep everything cheap please.

Date of experience: August 21, 2024
GB
1 review
0 helpful votes
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I wanted to play Devil May Cry 5
August 31, 2024

I got the code delivered within 1 minute and it worked perfectly on Steam.

Date of experience: August 21, 2024
Loaded M. Loaded Rep
over a year old

Now that's fast! Thanks Alex 😁

GB
1 review
0 helpful votes
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Great
August 28, 2024

Emailed me almost immediately about my order and great prices I would happily buy again

Date of experience: August 18, 2024
GB
1 review
0 helpful votes
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Any time I've used cdkeys they've been perfect. Had no issues or need to contact customer care either. Keep up the good work!

Date of experience: August 13, 2024
Loaded M. Loaded Rep
over a year old

Thank you Rob! 😁

GB
1 review
0 helpful votes
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Quick and Service
August 22, 2024

I always buy from CDKeys if I want to buy a game for a cheap price, the service is fast and reliable and reaches my email in seconds.

Date of experience: August 12, 2024
Georgia
1 review
0 helpful votes
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So far, so good. No complaints!
August 22, 2024

I've had several transactions with CDKeys with absolutely no problems. Substantially lower prices than anyone else around with immediate delivery of working Steam keys. No drama, no mysterious charges. I'd recommend CDKeys to anyone looking for a deal.

Date of experience: August 12, 2024
Loaded M. Loaded Rep
over a year old

Thanks for choosing CDKeys! 🙌

Florida
1 review
0 helpful votes
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Pre order
August 17, 2024

Good experience no complaints I've always had a good experience with cdkeys

Date of experience: August 7, 2024
NL
1 review
0 helpful votes
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Oplichters pas op!
August 17, 2024

Xbox gamepass besteld via CDkeys.com en betaald via iDeal. 1 minuut later ontving ik een mail dat de bestelling niet is gelukt en dat het geld wordt teruggestort. Ik heb alle communicatie via de mail:

Charles van CDKeys zegt meermaals dat ik bij mijn eigen bank moet zijn om te vragen waar het geld is. Dus ik heb via de chat contact opgenomen met ING en zij zeggen dat CDKeys bij hun iDeal provider moet vragen waar het geld is en een terugbetaalverzoek moeten indienen bij hun iDeal provider.

Ik heb al 2 weken mailcontact met CDKeys en nog steeds geen geld retour gehad. Nu lees ik bij Trustpilot dat meerdere personen de dupe is van hetzelfde. Ik heb alle communicatie met CDKeys en mijn bank via de mail en chat. Als het niet wordt opgelost dan raad mijn bank aan om hulp te gaan vragen bij Thuiswinkel.org.

Ik zal in ieder geval op alle kanalen van CDKeys.com mijn verhaal doen en iedereen laten weten dat dit bedrijf dit vaker doet.

Date of experience: August 7, 2024
Loaded M. Loaded Rep
over a year old

Hi Hohin,

We're really sorry for the trouble you’ve experienced. I want to let you know that we’ve processed your refund, and we’re actively working with our payment provider to ensure everything goes through smoothly. We’ll keep you updated and make sure everything is resolved.

Thanks for your patience. If you have any more questions or need anything else, please feel free to reach out to our support team.