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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I have never made a resume before.
This was very helpful.
Creating my resume was easy and it looks wonderful
Thank you Sharon! We're happy to hear it!
Easy as pie, multiple choice fill ins were awesome
Thank you for the feedback Melinda!
So far so good
Not finished yet
Hopefully all will be great
We're glad to hear it Ed! Keep going! We're sure you're going to like your new resume!
Great tools and advice as to what to put in your resume to get hired in todays competitive job market.
Richard, thank you so much for leaving the wonderful feedback! We appreciate it!
Loved the pre-generated descriptions. Helped a lot with jogging memory as well
Thank you so much for the thorough feedback Jack!
Definitely had a lot of pointers that i didn't think
We're glad to hear it Treven! Thanks!
The site said "FREE" resume templets but you have to pay to get resume. At no time does it say that you have to pay to get resume until you are done. Technically the templet is free but what good is it if you can't print or save it without paying? I didn't want to pay nor have it re-new automatically.
Hi Julia,
The text version of any resume created can be downloaded free of charge and our 14-day trial comes with a money-back guarantee! Thank you for your feedback!
My experience is not good. I was expecting to be able to print off a resume and I cant even find it.
Hi Keith,
We can certainly help you out with this! At your earliest convenience, please send us an email at: [email protected] or where it's most convenient for you!
https://www.livecareer.com/contact-us
Omg. After spending HOURS trying to put together a resume that will get past the talent bots, I've finally done one that was fast and FUN.
Stephanie,
We just love your feedback! Thank you so much for sharing!
Enjoyable, feel a bit baited by the pricing after I built the 'free resume.'
Hi Geoffrey,
We appreciate your honest feedback and we're happy to hear that you're pleased with the results!
Making the resume was good. But not being clear that this is a paid service in the beginning is not cool
Hi Michael,
Please know that all of our 14-day trials come with a 100% money-back guarantee! Nevertheless, we truly appreciate your honest feedback!
Love this resume assist site. Totally a 5 star experience. Very simple and straight forward to use and helpful on the suggestions feature. I will definitely be creating various versions of my resumes.
Henrietta,
We're thrilled to hear that your experience with us merited 5 stars all around! Thank you so much for providing the great feedback!
Great experience. Easy to use and navigate, looks fantastic
We love your feedback Catherine! Thank you so much for sharing!
Easy resume builder that features quick customisation and editing.
Hi Donald,
Thank you for sharing the positive experience you had with us! We greatly appreciate it!
Appropriate words, all words stuck at your mouth can be filled in with ease. Thank you.
Thank you Raj! We're happy to hear that we could be of assistance and thank you for the 5 stars!
I jus cudnt afford $24.95mth anymore. So the agent offered $4.95/mth, which I could not pass up. Kristina was kind and understanding about my financial situation. I was definitely ready to cancel but her considerate service changed my mind.
Hi Shavonne,
We're thrilled to hear that Kristina was able to find you a better rate so that you can continue to use our services! Thank you so much for taking a moment to share the positive feedback and we wish you all the best as you continue on your search!
When I joined LiveCareer I fell in love with how easy it was to make a professional resume. What i didn't like was the charge on my account because I, like most bus people, forgot the date of the automatic deduction. When I called, Amalia was very understanding and attentive. She helped me with my account and gave me a discount so I could continue to enjoy the website which will let you apply to jobs from there!
Shalace,
Thank you so much for your feedback! We love it that you love our site and we're glad that Amalia was able to find a solution for you to continue using our services! We appreciate the 5 stars and know the position you're looking for will come along soon!
Hope I got acct no right, she talked fast. Tho I was canceling, she said something about $3 per month after this year. I will be calling to ensure acct is canceled as I already pd for one yr in full! She was nice enough to try to explain but I am not yet convinced I'm not going to get charged $3 per month! Even got an email from you guys claiming thanks for my service of $3 a month. I will be calling again!
Hi Tami,
We are very sorry to hear that you were left confused and frustrated. We pride ourselves on our customer service and would certainly like to make sure everything has been resolved to your satisfaction. Please be on the lookout for a private message from us shortly. Thank you.
Kenneth answered my formatting questions and made a few content suggestions that helped give my resume a more polished look.
Thank you for your expertise, kindness, and patience, Kenneth!
Madelyn, we greatly appreciate you taking out the time to give Kenneth a shout-out for his impeccable customer service! We love it when our customers are happy with their new resumes and we hope you land the position you're looking for soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the honest feedback Lynnette!