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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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This entire experience has been amazingly simple and straightforward. It was very easy for me to update and edit my outdated resume, as well as add additional sections. I very much appreciate the features LiveCareer has to offer. Thank you so much!
I was surprised to see that a cover letter was written for me with just a few questions.
Thank you, Pamela, for sharing your satisfaction with us!
So Easy and A lot of different Resumes to choose from! Thank You!
Thank you, Tiffany, for the glowing review!
Save features are not well specified when I tried to go back to correct previous page(s), I lost work.
Thank you, Gregory your feedback is much appreciated!
Resume style options are relevant and the resume builder software is comprehensive and easy to use.
Thank you, Christopher, for the positive review!
Love the site but was expensive to pay monthly. Happy to know I can still have the service paying per year.:-)
We thrilled to know that you love our site, Regina, thank you for sharing it with us!
I didn't like that it wasn't clear that I would be charged $24.95 after the first two weeks. I do like that it's easy to cancel your subscription, and I made a change to my account.
Thank you, Mary, for your feedback, to clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Very easy to build with what I would like to say but did not know how to phrase it.
Thank you, Richard, for letting us know that it was easy to use our builder!
Quick and easy! Thank you and I will recommend this site to people in the future.
Thank you, Tamar, your feedback is much appreciated!
Greaat templates, live Career mad the whole process a breeze.the prices are extremely affordable as well. Would absolutly recomend.
Reviews like this really make our day, Jason, thank you!
Says free, but to use the resume it charges. I paid, but dont think its right to say "free" then charge
We’d like to clarify, Mike, that our Basic Access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Really liked the recommended language in all sections.
Thank you, Donna, we're excited to know that you liked it!
I love the template and how it guides you in word choice
We're thrilled to know that you love our resume templates, Virginia, thank you for sharing!
The searches are difficult to find the relevant information I'm looking for, i. E. keywords
We appreciate the honest feedback, Mechell!
This resume builder was efficient and very easy to use. I rewrote my entire resume because of it.
Thank you, Maria, we love your feedback!
You FORCE to me subscribe into a monthly subscription even if I just want to buy my resume and be done. You do this because you hope I will forget to cancel and be scammed out of my money. It's pathetic. I will never recommend your service.
We appreciate you sharing your thoughts with us, Michael.
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
I contacted LiveCareer to cancel prior to the free trial expiring. The customer service rep, Silvia, was very kind, patient and answered my questions. When she mentioned the fact that a family member could get use from the services, I immediately thought of my son, who is in the midst of changing careers and my decision had a turnaround. You were a great help Silvia!
Thank you, Darcel, for sharing your experience with, Silvia. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
The site is sufficient to help you create revamped resumes using today's resume building technology. Thanks John Allen for your professionalism when I called for help and clarity of the features of the account.
Thank you, Twannetta, our team is always here for you, so if there’s anything else we can assist you with, just get in touch!
Thanks for advertising the service as free then holding my resume hostage after i spent 2 hours building it
Thank you, Taylor, for sharing your thoughts.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear that you enjoyed your experience with us, Amanda!