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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Design options are good looking, effective and professional. Suggested content for bullet points etc is super helpful and smart. A better experience than I anticipated. Really easy to do! Thanks!
Very intuitive and comprehensive, but no option to enter multiple locations for a single employer.
Thank you for sharing your satisfaction with us, Joseph!
Surprised that template was 'professional' looking and so easy to navigate and edit!
Thank you, for sharing your experience with us, Diane!
This is very easy to use; however, it would be nice if you said out of the gate that there would be a fee to obtain the final product.
Thank you for sharing your feedback and rating us with five-stars!
For someone who's been out of resume writing practice for a while, this experience made it easy and quick to piece together a professional resume.
Thank you for sharing your feedback and rating us with five-stars!
First time making a professional resume and they made it so easy and it came out great!
Thank you for sharing your feedback and rating us with five-stars!
This task has been one I have been dreading but this made it painless and easy
We appreciate you detailing your satisfaction with our builder, Molly!
I struggled to build a good professional resume but I am almost there thanks to you
Thank you, Sandra, for sharing your feedback and for giving us a great rating.
They provide sufficient help to get people started and aware of what to add.
Thank you, Kiely, for sharing your feedback and rating us with five-stars!
I had to pay twice. First I had paid INR 125 on 24th Feb-2021 and today again I have paid $. 0.95. Moreover downloaded the resume in PDF the format is changed and I am struggling to set it right...
We’re sorry to hear that you went through this, Pravin but we would love to ensure that the situation has been resolved.
Please contact us directly at [email protected] make sure to include your account details, so that we can further look into the matter.
They deducted money on my account without my consent and later promised to refund my money, however instead they made a second deduction on my account and claimed that they did not do it. These are typical thieves. Run away from such.
They claimed to have cancelled my account, however it is even very active.
We’re sorry to hear that you have not had a positive experience with our company, Andrew.
To explain, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well. That said, we'd greatly appreciate an opportunity to change your mind about us.
At your earliest convenience, please contact us directly at [email protected] please make sure to include your account information.
Simple and precise. Well played LiveCareer. I am pleased, to say the least.
Thank you, Sam, we love your review!
The choices of words and descriptions was excellent.
Thank you for sharing your feedback, William, we’re excited to hear you feel that way about our builder.
Honestly, amazing site and would not change a thing on the technical side of things. That said, I dislike your business plan, and nearly abandoned my resume simply due to the fact that you are subscription based. I would gladly pay $10 or even $20 per resume, but as someone who makes a resume about once every 3 years, the subscription was not enticing in the least. Years ago, I used a competitor to create a resume and they also forced me into a subscription, and despite my cancelling with them same day, they continued to bill me monthly for over a year before I noticed. I'm not saying you should forgo the subscription strategy altogether, but if you also provided a one-time fee for folks like myself, this would have been a 5 star review.
Thank you, Aidan, we’ve taken note of your feedback and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
Easy to use and low cost makes this one of the best sites ive ever used to build a resume
Thank you, Nicholas, we’re happy to hear that it was as easy as 1, 2, 3!
Your payments are a rip-off. Especially deleting feature to retain customers... really crummy team.
We’re very alarmed to know that you feel this way, and are certainly prepared to change the experience you had with us, Sean.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at [email protected] please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
It was fast and niece way to built and resume, I'll see if the resume is effective to hit the employers resume checker machine thank U.
Thank you, Rebecca, for sharing your feedback and rating us with five-stars!
I didn't know I was gonna have to pay maybe advertise that part.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Jeremy.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Very easy and accessible to anyone of any work background.
Thank you for sharing your satisfaction with us, Wyatt!
Easy to use application with terrific supplementation suggestions
Thank you, Alisa, for letting us know how easy it was!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and rating us with five-stars!