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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Was presented as a free resume builder. Guess what its not?
Great easy experience thank you thank you tank you thank you
Thank you, Elspeth, for sharing your feedback and rating us five stars!
The templates are not so great. Having my name is such a huge font with no ability to make it a smaller font is a problem that you can easily fix; some of us don't like having the name in 40 pt. Also the Zety templates were better.
Thank you, Christopher, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Very intuitive program. Quickly took my outdated and horribly formatted resume and made it fast and easy to update and make into something that not only looks good but looks good on me!
Thank you, Mary, for sharing your feedback and rating us five stars!
The process was very simple and easy to use. I never felt confused by the options or the design of this program. I also appreciated the suggestions of describing my work.
Thank you, Rosemarie, for sharing how easy it was!
Very pleasant and user friendly. Took the stress out of building a resume!
We’re thankful for the amazing feedback you have given us, Michaela!
Very easy to use and suggestions were very helpful!
Thank you, Thomas, we’re happy to hear that it was as easy as 1, 2, 3!
You do not make clear that you will hold the resume hostage unless we pay for it.
Our website offers a basic access account completely free which allows you to download a plain text version, Laureen.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Absolutely amazing! I love the templates, very professional and user friendly
Reviews like this really make our day, Raluca, thank you!
Very good flow to guide me through construction of the letter.
Thank you, Kwang, your feedback is much appreciated!
I was dissatisfied to learn I had to pay for what appeared to be a free service.
We’d like to clarify, Christina, that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Saved a ton of time and surprising how accurate the information is.
Thank you for your review, Ben, glad we were able to help.
I didn't realize I had to pay to get my resume until I'd spent 4 hours writing it up
To clarify, Elizabeth, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
So far, the resume experience has been easy and very helpful.
Thank you, Amanda, for sharing your experience thus far!
I absolutely love LiveCareer. It has completely simplified creating and updating resumes.
Thank you, Joan, for all the love and support!
Everything was set up with examples of what to pull from to create in my own words of how I wanted to present myself in my resume'.
Thank you for sharing your feedback and rating us five stars!
One of the best & outstanding resume formats i have seen
Thank you for sharing your feedback and rating us five stars!
Love this format for creative resume writing. All of the suggestions were useful. I actually enjoyed building my new resume!
Thank you for sharing your feedback and rating us five stars!
I don; t remember paying $24.95 per month... has the fee increased? Also, why does my resume only print in large font?
Thank you for reaching out with your question.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at [email protected] please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
Very misleading. Why not just say $2.95 up front instead of saying free? Makes no sense
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
To clarify, John, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.