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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Does anyone know if their offices in London really exist? I might pay them a visit.
Horrible scam. Who would knowingly pay $34.95 per month for a resume service? My teenage son searched for "free resume" help and came upon this site. He thought he was agreeing to pay $2.95. He was charged several months for the unused subscription before it was cancelled. It cost him more for the "free resume" service than he earned at the summer job he got as a result.
Dear C R,
Thanks for your comments.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you use when you signed up. We give you multiple ways to cancel your subscription: By calling our customer service number by live chat, by e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters and resumes really easy and fast. Many of our customers continue to use our service for several months during their entire job search
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
I just used this quickly to format a resume to fax. It seemed good enough for what I needed it for. I was aware of the $2.95 charge and it has already shown up on my online credit card transactions page. I cancelled this within an hour after signing up, and so I have cancelled **well within the 14-day "Resume Builder 14 day Full Access" period** So STAY TUNED! If I get any further charges from this service, it is indeed a ripoff/scam, and if I don't, then apparently it works OK if you follow all their instructions about cancelling.
Dear Doug,
Thanks for your comments and we appreciate your feedback.
Doug, If you have successfully cancelled your account with us and received a cancellation confirmation email after to the email address you used to create the account then you don’t have to worry about getting billed the monthly subscription.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
Biggest scam going, same deal as everybody else paid$2.95 for resume templates for two weeks, then had $37.05 stolen from my a/c just spoke to my bank and I have to shut my a/c to fully protect myself from them. Same deal not working left me with 48 cents. Do not use this site they are thieves,
Pat O
Dear Pat,
Thank you for your comments.
Pat, we take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-855-213-0348, by live chat or by e-mail to [email protected]. There is even a self-cancellation feature under “My Account” on our website.
We would appreciate if you would call our customer service anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
Called customer care today and asked them that I did not authorized the charges, i was charged $2.99 for 14 days but never said anything that they will charged their my account after. I will dispute the charges and will make sure to tell everyone not to use their service. Such a scam! I will report this to BBB and other agency... people be aware and read the fine lines! So sick!
Dear Mae,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel any time. If you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this on our subscription sales page and we sent you your payment confirmation to the e-mail address that you use when you signed up, which includes the date of the auto-renewal. We also give you multiple ways to cancel your subscription by phone, chat, e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
DONT TRUST THIS WEBSITE, YOU WILL GET SCAMMED!
I had to write a CV for a job so i used this website to make it, i paid £1.95 just to download my CV onto my USB stick. Recently i checked my bank i had £60 and i took £25 out. I went to take out another £10 for college but it said i only had £9.97, so i rang my mum and explained the situation and she rang the bank and they said that this company has been taking my money! They willl keep doing this so i had to take all the money out of my account and then block my account and apply for a new one!
PLEASE DONT USE THIS WEBSITE, YOU WILL GET SCAMMED!
Dear Chanel,
Thank you for your comment,
We take great care in letting our customer know what they are subscribing to. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We hope you will contact us and we will work with you to resolve your issue. Our Free Phone number is (44) 800-756-3741we are available Monday-Sunday 9am - 9pm GMT. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
It is great to use for the 2 week subscription, but in the beginning I didn't even know there was a charge at all for using their services. I paid the 2.95 which wasn't a huge deal since I already made the damn resume- yep, you are sent into a great resume' building frenzy and go to print it and SUBSCRIBE NOW info comes up. I did see the cancel notification to not get the 34.95 charge and made myself a note. Well, as a single parent in school and working, it slipped my mind and I tried calling the number immediately when I saw a pending charge. The number wouldn't get through to anyone so thankfully they had a chat option. After I explained I used it for a homework assignment, do not need the services and I can not afford it in my situation, the rep typed out fabricated answers on the great benefits and then I got upset. Next they typed out, "Okay, I have cancelled your subscription and there will be no further charges", nothing about the ability to refund me. I was getting more upset and asked them to have someone call me immediately because I need the money for gas and groceries and now if I have this then I pay for something I am not using. They said they could only help via chat and a minute or two later finally said they refunded me. So eventually they solved my problem, but not before repeating 3 x's I can not afford it nor do I require their services and asking that someone call me. MISLEADING the first moment it lets you set up a resume' before giving you subscription information. I should have known better.
Dear Rose,
Our free account allows users to create resumes and cover letters using our templates and designs as well as our text tuner and samples as well as the ability to download the resume as a. TXT file. We do apologize for the difficulties you had in reaching us by phone and are glad that we were able to assist you via online chat.
If you have any further questions regarding your account, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
Livecareer charged for month subscription without my confirmation and did not even sent any notification. Service is not good. Nothing special.
I DO NOT RECOMMEND TO USE THIS WEB SITE!
Dear Da,
Thanks for your comments.
The subscription that you paid for has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
I too got scammed by this web site. I DID cancel my account within 24 hours and was charged anyway. I will be fighting this charge and filing a complaint. When I spoke to customer service, I was told I cancelled too late. That is a blatant lie. DO NOT USE THIS SITE!
Dear Kris,
We are sorry if there was an error in canceling your account. We email out cancellation confirmation emails for every account that is cancelled. We’d like to speak with you so that we can resolve this issue and find out how you cancelled to make sure that this does not happen to any other customers. Please contact our customer service group toll free at 1-888-816-0576, through live chat on our site, or by emailing us at [email protected].
Best Regards,
LiveCareer
This site is a rip off. They take your credit card and keep charging. It should be a one time fee but it is not, they charge and charge with nothing in return. Guess what you can create a resume on any computer. Save your money.
Dear Cathy,
Thanks for your comments.
Customers who signed up for our service are required to enter a credit card information if they want a paid subscription to print, email and download resume and cover letter created. We make every effort to let our subscribers know of our auto- renewal feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website through Account Settings.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected]
Best Regards,
Livecareer
They withdrew $36.00 automatically three times in less than one month and a half! They are no better than common criminals!
Stay away.
Dear Jim,
We’re sorry that you did not see that our subscriptions are auto-renewing if not canceled. We state this on every page in the purchase process and send the date and amount of the auto renewal following the initial purchase. We don’t see how you could have been charged the monthly rate of $34.95 unless you inadvertently created multiple accounts. Please contact our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time so that we can assist you.
Best Regards,
LiveCareer.
We appreciate you sharing your experience with us, Joe. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I cancelled my subscription with them almost immediately after signing up as they were not delivering what was promised. Then, to boot, they stole $34.95 out of my account and when I approached them about it they act like they have no idea why I've been charged and say," could it be your other account with us?" First of all, there is no other account and I want my money back NOW! I am unemployed you idiots, that was why I was going to use your service, to prepare and send out resumes to FIND A JOB!
Colleen I.
Dear Colleen,
Thank you for your comments.
Many of our customers create more than one account with us, so we asked them for other email that might have been used or the last 4 digits of the card to search further for the account that was charged. We also asked our customers what is the method of cancellation used, because we give multiple ways to cancel, by phone, via chat, email [email protected] and online through Account Settings. If you have successfully cancelled your subscription we automatically send cancellation confirmation for your records.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having. We also may be able to offer some helpful information to you.
Thanks, Colleen, and look forward to hearing from you.
Best regards,
LiveCareer
I don't think it was clear that this was an automatic renewal on this site. I was unable to cancel online and now have a second charge on my account. I called customer service. What a joke. Evidently the customer service representatives don't speak english so that you will just give up.
Dear Marian,
Thanks for your comments.
Marian, we take great care in letting our customers know what they are subscribing to. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
All of our representative speak English and more than willing to help resolve your concern. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected].
Best Regards,
LiveCareer
Worst $#*! site imaginable. Had a very hard time getting my resume after paying the fee. I had to fight customer service for over an hour just to get them to e-mail it to me because the site didnt work. I needed the resume for a job interview. Grrrrr!
Dear Chris,
We sincerely apologize for the inconvenience you experienced. We trust that you were able to retrieve your resume in time for your interview.
Chris, if you are still experiencing any issues with our site, please contact us so that we may try to work through them with you.
Best Regards,
LiveCareer
I bought access to my resume. A cheap $2 or whaever. I must have cicked the get emails button or something and I'm getting all of these no reply emails about people trying to contact me. But there's no mail folder on the site. So how am I supposed to get back to them? I did a google search and found out about all these people getting ripped off. I noticed the automatic subscription in the terms when I bought my resume and knew I had to avoid that. So after noticing my bogus emails, I cancelled. Cancel quick! I haven't been charged for anything but my resume!
Dear Steph,
It sounds as though you are getting Job Alerts in your e-mail. These are notices to let you know of available positions in your area that you might be interested and/or qualified for. To respond to any of these notices, simply click onto the underlined job title and it will take you to the website of the company that has the open position.
If you wish to unsubscribe from these alerts, please scroll down to the bottom of the page of any of these e-mails, and you should see a notice to click which reads “to unsubscribe to these alerts.”
We hope this helps
Best regards,
LiveCareer
I am currently on hold AGAIN to try and reach someone. Been on hold for almost an hour, they hope you will you just give up I guess. I canceled this subscription after a week well before the 14 day trail was up, but still was billed for $34.95. WHAT A RIPOFF. I am unemployed so they are preying on the people that can afford it the least. I am going to report them to the State of Georgia attorney general. These people are scum! I will also call my bank to report the fraud.
Dear Julie,
Sorry to hear that you were not able get in touch with a representative. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]
Best Regards,
LiveCareer
Do NOT use this site or their sister site Resume Builder! I used Live Career and cancelled it the very same day. Yet the next day I had money taken from me FOUR times. I decided to do a different resume on Resume Builder and the same thing happened. I cancelled immediately and the next day was billed four more times this time over drafting my account! These sites are scamming innocent people who are looking for work. ALSO watch out because they apparently charge international fees and they blame that all on your bank.
Hello Super M.
Thank you for your comments.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having. We also may be able to offer some helpful information to you.
Thanks! We look forward to hearing from you.
Best regards,
LiveCareer
"We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don't cancel your subscription within the given period, we will bill you at the monthly rate of $34.95." No, you are a scammer. If you made things "very clear" then you would not have dozens of downvoted reviews now would you? If you wish to run an honest company, DO SO. If you continue to take advantage of people, sooner or later you will be shut down.
Hi John,
We make every effort to let our subscribers know that our service is an auto-renewing subscription. Much like other services you use that auto-renew on a certain date (from your cable TV service to a gym membership), if we don’t hear from you, we assume you wish to keep your subscription.
A large number of our subscribers utilize our service throughout their job search, understanding that a customized resume or cover letter for each position for which they apply, greatly enhances the probability of landing the perfect job.
We wish you the best of luck with your search.
Best regards,
LiveCareer
Dishonest site I agree with everything said below. Total scam.
Dear Clayson,
We work hard to create the best online resume builder. Please contact our customer service if you’ve had a problem with the product, or need additional support. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576.
Best Regards,
Livecareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you sharing your experience with us, Dot. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us