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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This site was helpful for making my resume. However, the initial small charges for things like downloading your resume should have tipped me off to how dirty this company is with charging people. Yes, before I paid I was warned that my subscription would renew for $39.80 after two weeks, and I received an email after payment saying the same, but I never got an email before I was charged again. How tricky is that? I have purchased many subscriptions online, whether through Amazon or beauty subscriptions, The Honest Company, and others, and they ALWAYS sent an email before charging my card.
I will never use this site again. Avoid unless you plan on deleting your subscription immediately after printing your resume out.
In a new state and situation I could not get my resume to print. As a last shot I pulled up the sight I used to make the document and could not sign in. I saw the chat option and presented my problem. Benjamin responded to my situation and within seconds I had my resume sent to me in the format I needed. This sight is a blessing for those who have used it for making their resume. Thank you Benjamin and livecareer! Also setting up my resume was user friendly.
Greetings Heather R,
We are happy to hear your satisfaction with our service. We are committed to providing great customer service. Thanks for the feedback is very important to us.
Best Regards,
LiveCareer
THIS IS A TOTAL SCAM. THEY ONLY ADVISE YOU OF THE 14 DAY TRIAL THEN CHARGE YOUR ACCOUNT $39 AND THEN THEY CHARGED ME ANOTHER FEE WITHOUT MY CONSENT. I TRIED CHATTING WITH A REP AND THEY WERE OF NO HELP AND RUDE. PROBABLY THE WORST CUSTOMER SERVICE. I DO NOT RECOMMEND.
Greetings Jan L. I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I'm very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
Anna
LiveCareer
I used the service and it was great! I was able to whip up a resume in a very short period of time. I decided to cancel the service and customer service (Benjamin) was great. He offered to review my resume and offered an enhanced package. Overall I was very happy with LiveCareer.
Greetings Carlena N. We are very happy to hear you are satisfied with the service. We are very commited in providing great customer service. Feel free to contact us if you have any questions or concerns.
Best Regards,
Anna
LiveCareer
I have used LiveCareer in the past on a trial basis and didn't renew because of cost. I have read many reviews that generally cry out against the renew policy and general 'money taken' without permission issues. I think the company should send an email at least a day or two in advance of the automatic renewal and perhaps OFFER customers upgrades rather than relying on the forgetful nature we humans have of canceling subscriptions to garnish profits. Yes, I know this is how the monies are made, however for the integrity of the company and all it stands for, there has to be a better way to retain customers and creating a win-win situation. Thank goodness I was able to chat with Alejandra and assisted otherwise mine would have been another bitter review for LiveCareer.
Greetings Elizabeth C. We are very happy to hear you are satisfied with the service. We are very commited in providing great customer service. Feel free to contact us if you have any questions or concerns.
Best Regards,
Anna
LiveCareer
My son went on to this site to build his resume but found out later that if you don't cancel the subscription after 14 days they will charge you $39.80 a month. They will not refund your money if it's a mistake and they are not very helpful. Stay away from it. There are much less riskier ways to write your resume.
Greetings Eustacio R. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experienced while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
LiveCareer
Benjamin, a representative of your organization made me see the productive levels of your service and I appreciate the personal review of my account and assist with ensuring another satisfied client is on board.
Greetings Daryl,
We are committed on providing great customer service. We are glad to have you as one of our customers. Thanks for the feedback.
Best Regards,
LiveCareer
I spent 3 hours working on resumes, and when it was time to print i had to pay! I didnt have my card and was so scared i was going to loose my work and i needed it RIGHT THEN! But George helped me print my resume and everything worked out! THANK YOU!
Greetings Nicole R. Thank you so much for your feedback. We are really happy to hear you were satisfied with the service. Glad to see George was able to assist you in all of your needs. We are really commited in providing great customer service. Feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer.
I used Resume Now for creating my resume and it was easy to use with all the tools to make it professional. Hired one week after using the service.
Hi Terease,
Thanks you so much for the feedback. We are really happy to hear that you were satisfied with our service. We are very committed in providing great customer service.
Best Regards,
LiveCareer.
Emailed to cancel. Got a reply stating my email was not registered but kept billing my card.
Email again, got a delayed relay message.
Again card billed.
Finally for the 3rd try, decided to call before I got billed again.
No refund offered altough I've been trying to cancel and your failed to.
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
I like many, spent quite a bit of time working on a document only to find that I had to give them my credit card to download the document. Fair is fair, so I did. I also went back into my settings and cancelled my subscription, which was ignored and continues to be ignored. I will contact my credit card company for assistance since I have fraud protection. I may not be able to recoup what they have already stolen, but I will be able to stop further charges and have them investigated. I would give them zero stars if the site would allow.
Hi Bambi L. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer.
I am so livid with these scammers! Save yourself the money and head ache and don't sign up for they're ongoing resume service that's not even a professional format. When you try to discontinue they play dumb. When you dispute they're withdrawals they simply change something around from their point and pull it in a slightly different way. So far I've disputed 7 or 8 withdrawals. My bank said I'm going to have to close down my card when I get home from vacation and open a new one.
Hi Erin H. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer.
Theses are vampires and will suck you dry to your last penny
DO NOT USE this company they will never see your cancellation until they started charging your A...
SCAMS SCAMS SCAMS
Call the FCC or local Authorities to let them know
Hi Papa K. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
LiveCareer
I contacted Alejandra Merlano via the Live Chat option. She was very helpful in answering my questions. She resolved my issue and even gave me an offer I was looking forward to. This is a simple way of connecting with a customer service rep.
Hi Diana R. Thanks you so much for the feedback. We are really happy to hear that you were satisfied with our service. We are very committed in providing great customer service.
Best Regards,
LiveCareer.
They are thieves! I signed up for a 14 day trial to build a resume that I ended up not even using because the format was not professionally correct. I just checked my bank account and seen that I have been getting charged 39.80 per month! This is absolute robbery! Sent them a message twice and have gotten nothing back. Legal action will be taken.
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer
I joined for what i thought was $1.99, printed four resumes, and, later, found a charge for $39.80 on my credit card! There is a two week trial period, then an automatic monthly charge as membership! I called to cancel and the customer service rep was extremely rude, not to mention, not a single penny was refunded! $39.80 for 4 resumes! Total scam
Hello David I. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer
I am a 49 year old recently unemployed no computer skills female. I am headed for a job fair and had absolutely no idea how to do a resume. I was able to easily create a great resume in no time. This site makes it super easy.
When it was time to print the resume the non computer skill monster reared its ugly head again, I took a leap of faith and entered the world of "Live Chat" where George walked me thru the entire process and saved the day! What an angel... thank you thank you thank you...
Thank you for the feedback Renee I. We are really happy to hear that George was able to assist you in any inconvinience you may have faced while using our service. We are committed in providing excellent customer service and are really happy to hear that you are satisfied with our service. Once again, thank you for the feedback Renee.
Best Regards,
LiveCareer
YOU TOOK THE LAST OF MY MONEY I HAD FOR THE ENTIRE MONTH! I paid for one time use... Stop stealing money
We are sorry for this inconvinience. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
LiveCareer
I needed to cancel my subscription because I couldn't afford it any longer. George made it SO affordable, I couldn't pass up his offer. Thanks George.
Greetings Kymm,
Thanks for the feedback, it's important to us. We value all our customers. We are committed to provide excellent customer service.
Regards,
LiveCareer.
I paid 200.00 for a resume I could have done for free, I had to tell them to perk it up some and tell them what to put in it. They still have not responded back with the updates. Not some place I would send anyone at this time. They need a lot of work.
Greetings Kimberly C.,
We are sorry that you have had this experience with our service Kimberly. We will be more than willing to assist you with your concern. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Michael,
We are very sorry that you feel this way Cecilia. We are committed to providing great customer service. We are looking forward to assist you with your concern. We have sent you a private message so we can provide you with a timely resolution in a secure manner.
Best Regards,
LiveCareer