LivebeamReviews 20,072

Dear James,

Thank you for leaving a review about our website.

Please note that every member communicates the way he/she is used to in real life. We cannot and shall not control it. Internet is not a secure space, some of the users need more time to trust you, or they simply need more time to reply to you.

From our side, we try to provide every member with a positive communication experience on the platform. However, each separate member chooses their own manner of communication as well as whom they want to talk to. It is their free will.

Please reach us via email at [email protected] if any support is needed.

Respectfully yours,
LiveBeam Customer Support

Dear Brian,

We try to make sure that all the members are interested in communicating with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Also, I understand how you feel about prices on the website. We are improving our platform to make it more convenient for you to communicate with the members. We have big plans to develop our project and our team tries to come up with the best new features to help you avoid any difficulties in communication with your penfriends.

Nevertheless, if you are an active member, you might get a set of free bonuses. It will allow you to spend almost 50% less and get a 100$ worth package of credits for free. Would you like to find out more about what those might be?

Please contact us via [email protected] if any help is required.

Respectfully yours,
LiveBeam Customer Support

Dear Ray,

Thanks for sharing your feedback. We are sorry to hear your experience didn't match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users' profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Livebeam Support Team

Dear Ray,

Thank you for the nice evaluation!

Please, be kindly informed that we are always trying to extend the range of our members.

In addition, let me please inform you that you may as well use the Search option to select the preferred area of the member. Have you already tried that?

Also, please note that if you would like to know the members' particular city of residence you are welcome to ask them about this directly.

Wishing you only nice people connections ahead!

Best regards,
Livebeam Customer Support

Dear Mark,

Thank you for sharing a review of your recent experience!

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our members, you will need to purchase credits.

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

If you have any other questions, feel free to contact us via [email protected]

Best Regards,
LiveBeam Customer Support

Dear Ricky,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

We would love to make things right if you give us another chance: we would inform you about the possibilities of the website and make sure to answer all of your questions.

Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share.

Best regards,
Livebeam Customer Support

Dear David,

Please be kindly informed that our website is an online-international communication platform where our member's satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way.

From our end, we do not tolerate such violations as scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. Video confirmation is the main way to check whether the person is real. They have to confirm their identity by recording a video and showing their ID document on the camera.

There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is a natural beauty and where it is a great make-up, light, and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

As our website is an online-international communication platform, people from various countries are able to use our services, however, most of the members are from Eastern Europe.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Best regards,
LiveBeam Customer Support

Dear Gonzalo,

Hello and thanks for leaving your review.

Please kindly note, that our platform is completely legitimate, as we work in accordance with international law.

We carefully approve all the content makers to be registered on our website. Our content makers profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the content maker you look at in the profile pictures is the person you are corresponding with (such profiles marked with a check mark next to their name).

Also, please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Kind regards,
LiveBeam Customer Support

Dear James,

Hello and thanks for leaving your review.

We carefully approve all the content makers to be registered on our website. Our content makers profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the content maker you look at in the profile pictures is the person you are corresponding with (such profiles marked with a check mark next to their name).

Kind regards,
LiveBeam Customer Support