LinCareReviews 801

I can't say the employees were rude, but their accounting doesn't seem to know what it's doing. I'm pretty sure I was overcharged but to be honest, the mounds of statements I'd need to go through to between their bills and the 3 insurance companies I had to deal with wasn't worth my time to prove the overcharge. I did switch to a different company for supplies, so Lincare got its last penny from. British Air still is my all time worst customer service experience, but Lincare is close.

Called Lincare in Bend OR last November to order replacement supplies. They confirmed they would mail them! In early December I went to the local office since I hadn't received the parts, the office manager told me that my account was cancelled since I didn't order parts on a regular basis.
I asked for a copy of my medical records and went to a different provider NORCO in town who ordered my supplies and delivered them the following week.
In January I received a package with supplies from Lincare (remember, THEY cancelled my account month's ago) I took the supplies back to the local Bend OR office and received a receipt for the return. I also called the main office and let them know that I didn't order any supplies, they had cancelled my account and that I took the box with supplies back to their local office.
In February I received a bill for the supplies I returned, I called the office to let them know I returned them and mailed them the return receipt. BTW, THE LINCARE BILL WAS TWICE as much than the Norco bill for the same supplies!
WE'RE NOW APRIL AND LINCARE CALLED ME TREATENING BECAUSE I DIDNT PAY THE BILL FOR SUPPLIES I DIDN'T ORDER SINCE THEY CANCELLED MY ACCOUNT BUT STILL MAILED ME SUPPLIES WHICH I RETURDED!
INCOMPETENCE 101! AND WORST OF ALL LINCARE WANTED TO CHARGE ME TWICE AS MUCH FOR THE SUPPLIES AS NORCO CHARGED ME!

I have been lied to about various things from day one. I was told they do not have to sell or rent portable oxygen concentrators and if I want one for vacation to find one myself, as most people do that! I am talked to rude and lied to and I am tired of it. The service is terrible and they lie all the time. When I went over the customer reps head to her manager, she was very rude to me and I do not want to do business with them anymore. Also the woman I spoke to who is very rude also told me incorrect info and she lied by stating the owner to the house we are renting would get me oxygen, when asked him he doesn't even speak English and a interpretor had to relay messages and told me the woman never contac ted him! What was I supposed to do for oxygen nothing/. The woman is very rude in the office and she goes by her rules and not the companies rules.

First contact with a linecare employee was to drop off an overnight testing device a pre-sleep apnea indicator. Very rude! Then I open the think up and it was NASTY dirty. I was waiting for bed bugs to come crawling out. I refused to have it in my home yet keep it on my bed... who knows where it's been. I did a swab of the finger part and it was dirty black took pictures. The linecare people were so rude. I contacted my doctor, my insurance company and I refuse to EVER use their service.

Adult & Pediatric Specialists Farmingdale, NY. Needed a hospital bed and my insurance company gave me their name. Big mistake. After speaking with a woman she gave me a date of delivery and I took the day off... on the day of delivery they called and said they were to busy to deliver the bed and that they would do me a favor and possibly deliver it on Saturday. They are getting paid to provide a service what favor is that? The arrogance. I spoke to a belligerent unprofessional so called manager who was incompetent at best. On Monday I called the company and they said my doctor sent the paperwork to another company. That was a lie. Do not use this company. You don't need a headache.

Prescribed a CPAP unit after a diagnosis of sleep apnea. Unit and instruction (very thorough and informative). At the time of obtaining the unit I was told that insurance would cover the cost of the unit with the stipulation that the unit be used for a minimum amount of time over an initial time interval.
I later realized that Lincare had been billing insurance (BCBS of NC) $339.57 per month with my copay of $123.13 monthly. When questioned about the charges Lincare "central" and their local office stated that the unit was a rental. That was the first time the term "rental" was used.
For this price I could have purchased two units out of pocket. I was told the price was justified due to follow-up and availability provided by Lincare. Having had the unit for 6+ months, there had been no expertise provided following the initial instructions. There was also difficulty obtaining supplies for the unit, necessitating a private internet purchase of needed accessories.
In my opinion Lincare is guilty fraud and price gouging.
Beware!

Worst ever! Sent me the wrong equipment. The agent on the phone was more concerned about signing me up for automatic monthly replacement equipment, which I very clearly said no to. Turns out she ignored my response and signed me up for it anyway. Great, just what I need, the wrong stuff sent to me on a monthly basis. Waited on the phone twice for 30 minutes each time before I could talk to someone about it. Was told they would rush the correct supplies through... week and a half later I still don't have my supplies. Service reps could care less. I will be purchasing elsewhere!

Unbelievably crooked Company. Totally should change their name to " Don't care" don't care about the customer except for how much they can dog and pony show you on the cost of supply's. In my opinion they have perposly created a billing quagmire that is impossible to understand so they can screw you and me out of what little money we have left to servive on. In my opinion they're as crooked as the day is long. They and their stock holders will have to answer to our Lord Jesus Christ for decieving and stealing from HIS people!
Get as far away as fast as you can from them. Rebuke these devils... in Jesus Name

I can't even give Lincare one star. This is my 3rd time with them. They could not wait to bring the concentrator over with 2 portable tanks. I can't carry the portable tank due to the weight. The were supposed to evaluate me for a portable concentrator which the person came over but was rude. She was supposed to come the Friday before but it was a nice day to call out sick for a long weekend. She picked the day I was leaving for vacation. Someone was supposed to come again. I never heard from them. My doctors office called another supplier. They have requested my records from Lincare but have not received them after several calls. Do not have this company as your oxygen supplier. The company needs to do a positive turn around if they want patients.

WE HAVE BEEN DEALING WITH THIS COMPANY FOR SEVERAL MONTHS AND FEEL WE HAVE HAD VERY POOR SERVICE FOR MY MOTHERINLAW. SHE WAS AUTHORIZED BY HER DR TO HAVE THE PORTABLE OXYGEN CONCENTRATOR THAT DIDN'T WORK PROPERLY BUT THEY WOULDN'T LISTEN TO US AND CONTINUED TO CHARGE MEDICARE AND OUR INSURANCE COMPANIES FOR IT. THE AUXILARY BATTERY WAS NEVER WORKING TO WOULD'T EVEN GIVE HER OXYGEN FOR AN HOUR. WHEN THEY FINALLY PICKED IT UP IN MAY THEY ACKNOWLEDGED IT DIDN'T WORK PROPERLY(EVEN THO' ALL OF THE TIME THEY BLAMED IT ON HER) THEN WHEN WE TRIED TO CHANGE PROVIDERS WE WERE GIVEN THE RUN AROUND. WILL BE SO HAPPY TO GET AWAY FROM THIS BUNCH OF RUDE AND INCOMPTANT PEOPLE IN THE HANKINSON ND OFFICE

THE WORST! They sent me a bill for over 200 dollars from two years ago, that Medicare already paid. WTF? I called them and they didn't listen to me, and argued that they were right, and didn't want to help me or let me explain. I never had an issue with billing in the five years I've used Lincare, now it's all screwed up., medicare paid for my CPAP equipment, then all of a sudden, they want the difference that they billed medicare, and got paid from medicare on my shoulders. They are supposed to take what medicare pays them!. My understanding is that they over-charge medicare, and take what medicare pays them, without a penny being billed to me after a medicare payment. NOW I OWE THE DIFFERENCE? BS!

Talk about a miss management lencare u are it. After being on oxgen for 23 years lencare is trying to take me off. I'm on 4lpm at night. Plus im a retired welder from Michigan. But now im in Florida they think its a miracle I'm all better now. Lol like i told them sign me a paper that I'm all right and I'll go back to work. But not welding I'll do otr pulling a 53 foot trailer and when i pass out on 75 doing 60 with 70 tons its going to be a mess. Then my wife with that paper you signed she will go to morgen and Morgan law office and there will be no more lencare anymore. Lmfao

To start, I must mention that I never write reviews for companies but feel compelled to do so for Lincare. After months of dealing with this company and battling various departments for my son's formula, I am now, thankfully, being forced to use a different vendor. Lincare charged me for formula that was fully covered by my insurance and I am still waiting for the reimbursement (which I'm sure I'll never get). On top of this, they set up multiple accounts for my son, which makes it impossible for various departments to provide efficient customer service without the hassle of explaining things repeatedly. Almost every time, I am placed on hold for a minimum of 30 minutes with no end result. And now, after going through three departments and the process of pre-authorization, I am told that they do not carry the formula my son needs. Stay away from this company if you have a choice, because they will waste your time, money, and patience.

Terrible customer service, rude, unprofessional, and lack of compassion describes LinCare. I have used home oxygen 24/7 for the last two years. I phone my order to the company in a timely manner (48 hour notice as required) then I WAIT and WAIT and WAIT for the delivery. On one occasion it was three days late and I had run out of oxygen and had to stay in the house hooked up to my concentrater. I called their answering service and got an "emergency delivery" after 9:00 pm that evening. Today is the second time this same thing has happened to me Now I'm waiting for another "emergency delivery"from them. This will be the LAST TIME LinCare does this to me. I will be using another oxygen company tomorrow! Delivering oxygen is NOT like delivering flowers, if only LinCare understood that!

I disputed some charges after receiving terrible customer service and returning their equipment. I received phone calls from them, obnoxious people who did not want to hear of the problems I encountered, they only wanted me to pay. I finally wrote a letter to the CEO detailing My horrendous experiences with staff. I stated that I wanted to make her aware of how poorly her representatives communicate and how little they cared. As with the lower representatives, I never received a response from CEO's office and apparently it was never referred to anyone else- as they continued to ignore my letters which stated that the amounts billed I disputed and someone needed to call me. Instead they sent threatening letters regarding non-payment. I sent the CEO two letters and sent another to a different high level person-- no one I ever reached out to me. They were consistent, they lost the order for equipment to start, from that point their incompetence and lack of ability to effectively deal with a customer issue makes them one of the worst run outfits I have ever dealt with. Mistakes happen but usually you can find a voice of reason-- not with this group. No one cares their and I'm afraid that is the cultural problem with the organization. Totally unacceptable.

This is the worst company. Called many times and ask for manager to call me back and I never get a call back. They were suppose to deliver oxygen on a Wednesday then they tell me that they are out of the oxygen size that we have. Bad customer service. They need training and more people. They need to be more open minded to people needs and not aggravated. Please revamp the whole company to better service the customer needs.

They would not pick up oxygen after 7 + request. Appeared to delay the pick up, to increase billing. The staff was rude and ignorant to our needs. No documentation by staff of our 7+ request after 3 months of request, Even with approval of doctor. Admitted to not haveing the resources to perform basic customer service operation. Had to call the HQ to get any call back. Check the profits and revenue for this company and it suggest they don't care about customers just profits. PLEASE CONTACT MEDICARE AND PRIMARY INSURANCE TO REPORT LINCARE ABUSES.

This is the worst company I have ever dealt with. They picked up their awful equipment (oxygen concentrator) in February 2017, still being billed for it nearly six months later because they can't find the equipment! I have called repeatedly and it seems this is my problem that they can't find their own equipment picked up by their own employee. After nearly four months of complaining the local company said oh, we'll just mark it as received and go from there. What? So they lose or misplace equipment and then write it off? Is that why they charge the free they do and continue to bill you insurance for months on end? To cover their incompetence? Horrible customer service to boot. Go anywhere but lincare!