Lily Ann CabinetsReviews 1,268

Shopping was fun but deleted my order half way through. 3 weeks after I ordered my cabinets online I called to see why I haven't heard anything about delivery, I was told that I ordered cabinets they didn't have in stock. I either had to wait 90 days or change my order. I went ahead and changed my order and Lillyann cabinets were very accommodating. When my cabinets were finally delivered I was missing the cabinets I had changed but they fixed the mess up very quickly. They delivered the missing cabinets the next day. The only other complaint I have is I did order a farm base sink and received a plain sink base. I didn't realize till we opened the box so we decided to just keep it without calling it in. All of the cabinets are beautiful and very sturdy. They were easy to put together with the exception of the lazy SUSAN. The directions and YouTube videos weren't much help but my husband and I were able to figure it out together.

I Learned about Lilyann cabinet from a friend and was very excited to get quality cabinets at a good price. His cabinets were beautiful. My experience, however, was not worth the cost savings. It stared off ok, with good customer service and quickly went WAY down Hill. I waited too long for responses, there was a lack of communication internally about who I was working with, design would come back incorrect, the auto response emails from Bill were AWFUL and inappropriately timed. And then I waited more than 3 weeks for my cabinets (after being told it would likely take 5 days). Blame was put on freight company (I don't care). It held up my entire kitchen process and cost me more money to my contractor. I could go on and On.

I do think Darryl was trying his best, and he did nice designs. He was kind and helpful when I did talk to him so I'd like to think he is not at fault for this experience.

Katy

A very good shopping experience and the iterative process to design and order the cabinets was very helpful. The quality and ease to assemble of the cabinets was superb. The online videos were extremely helpful during assemby while the printed directions were basically useless and didnt have the detail required. Would be nice to have a video on the best way to hang the assembled cabinets in a kitchen. I know there are several videos on Youtube but ones specific for the trim and height of these specific cabinets would be helpful to many customers.