LightUpReviews 772

Friendly website, price are very competitive, Buying from them for last 3 years, no complain so far

Ordered thursday. Received Monday. Installed Tuesday. So glad I did this.
Thank you. I also took advantage if their financing offer. 12 months. No excuse not to change.

Lots of products to choose from! Excellent bulbs with directions! Piece of cake to hard wire and ditch the ballast. Thankyou

This is my second light order. Ordering on the website is very easy. The lights come very well packaged and arrive in just a few days. I will be placing more orders in the future.

I ordered 8 led lights and we had 2 that were defective. Customer service has been notified and Susan was great to deal with.
Waiting for the results.
Tom

Found the site, liked the product's price, easiness of shopping and shipping

I ordered lights and paid for overnight shipping and it wasn't shipped overnight and came 2 days later. They won't respond to any emails or customer service request. DO NOT ORDER FROM HERE!

I placed an order with Lightup.com for 2 LED panels. I received them promptly. This was a test to see it this panel would work in the area I need to light up.
I then order ten more of the LED panels and some Earthquake Clips with Suspension feature. The clips would allow me to suspend the light from the ceiling. After a month of placing two phone calls and emails all stating that the clip where on backorder, I became concerned I was being yanked around. On the first of November, I called and told them to send the LED panels and refund the clips. That's when the miracle happened. They found the clips in a warehouse and were shipping them and the LED Panels.
When I received the clips, they were the wrong clips. They had sent the same clips that come with the LED Panels. I called and inquired about returning the clips to get a refund. I was asked to send an email with photos for the wrong product. I did. Explaining I only wanted to return the clips for a refund. I had pictures and part a number. I get an email back asking if I want to return the LED panels. Nowhere did I say I wanted to return the LED panels. I sent another email stating that. A week when by with no response so I call again. They did email me a shipping label, and I sent the clips back. I get an email stating they are charging me a restocking fee of $ 8.49. REALLY! You are charging me to restock something you sent to me that was wrong in the first place?

I will not be purchasing anything from them again.

I included two photos. One is of the wrong clips I received. The other is what I should have received.

It was very easy to pick the lights that I wanted and place the order.

The products are top notch quality, their customer service is above all the rest!

Was told after the fact that my order required special delivery arrangements. Everyone was very nice, but it was a fire drill getting it figured out and they seemed in a bit over their heads.

Found it easy to navigate through the web site, great product photos with descriptions of products.

The site blocks you from checking out using a discover card. I tried doing it for my last order too. It says something about being declined because of a risk model. Otherwise everything else was seamless. I am obviously a repeat customer for a reason.

Called to discuss the issue of 4x8 LED Panel lights flickering. The engineer that finally responded after I had to call customer service back essentially told me to return the lights to their lab - AT MY EXPENSE. They would test and if there was a problem, they would send new lights. Otherwise, I would have to pay to have the lights returned to me. Essentially - Buyer beware of what you order from this company. Pathetic - Buyer beware of this company

Excellent service, price and dress shipping. Excellent product selection.

Great experience with the website, good pricing, easy to apply tax exemption. Overall good experience.

Easy and simple thus far. Will see how the order is handled in the next step.
I received the order 2 days after placing it, unexpected and very nice.

Great product, very bright compared to 4ft fluorescent tubes
Hope they get some of the other ones they had for sale back in stock again

Useful site, easy checkout. They have a good selection of products at good prices. Processing and shipping was very fast. I would ship here again.

It was easy to check out and to find what I needed!