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LightUp Reviews Summary
The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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These ballasts were just what I ordered and were much cheaper than the local stores, even with shipping.
I was told via on site chat what led driver to purchase but the product but it was incorrect. Customer service failed to help or even attempt to make it right.
Good. Satisfied. Excellent price. On time...mm mm m...
I honestly thought there was something fishy with the pricing, because it was so low. I placed my order and awaited delivery, which I received in three or four days. The items where well packed but I did have one broken bulb. My over all experience with this order is an A.
Quick to the point ordering and shipping had my product in stock and was shipped quickly
The bulbs I ordered were very reasonably priced. The bulbs were very well packed and arrived in a timely manner. The cost of shipping was almost as much as the bulbs themselves.
I like the product and it worked great.
The packaged came damaged and when opened, it was not filled or supported inside. This was not a shipping problem but a packaging problem
Dear Brian, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Excellent experience. Well packaged. 4 bulbs appear to be intact. Not yet installed. Fixture will need to be rewired for retrofit. Looks like excellent product. Called to add to order but order had already gone to warehouse. Recommended new order for more product. Thanks for good service.
I placed an order and I got what I ordered in a timely manner...pleased!
We were glad to finally find a product we've been searching for; or at least it would work. We ordered a 4-pack and the matching/co-ordinating 4-pack of surface mounting kits. Lights arrived one day, with damaged package and one light damaged. The next day a 2 pack of mounting kits arrived. I'm honestly not sure if correct kit for the lights. The end. We still have no more mounting kits. I filled out your form for help and have no response yet. I have not tried calling yet but most businesses seem to prefer handling issues online if possible.
Dear Diane, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to find product good information on product easy check out good service.
Customer service phone rep was very courteous & helpful as I tried to determine the brand, style, & size of appropriate bulbs I needed to replace
LIGHTS ARE WONDERFUL. WE INSTALLED FOR A CUSTOMER IN THIER COMMERCIAL KITCHEN. THEY LOVED THEM THE MINUTE THEY SAW THEM. CUSTOMER REQUESTED THE SAME LIGHTS BE INSTALLED THROUGH OUT THE ENTIRE ESTBLISHMENT. WITH THE COLOR CHANGE ABILITY THEY CAN BE TAILORED TO FIT ANY APPLICATION.
Overall the experience was seamless, however the shop light was damaged. I kept it because it was a shop light and dod not want the hassle of sending it back
Wrong order and still dont have order still waiting
Excellent + would purchase from lightup in the future
From the business
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kyle, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!