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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Wat ik heb besteld, heb ik in goede orde ontvangen
Moest alleen lang wachten op levering Maar, dat komt waarschijnlijk door logistieke omstandigheden. Kortom ben tevreden
Gr d'r kat
It was easy app to use and search for the products that I want. My packages was delivered in the time it was supposed to be. Professional seller. Good deal!
The service by LIGHTIN is good and with an difference they listen very carefully and searching with you to a acceptable solution.
J'avais commandé un pull gris et blanc qui a eu un succès fou et ma taille XXL n'était plus disponible.
Le service client m'a proposé soit un remboursement ou un échange. J'ai opté pour un échange et j'ai mis mon pull gris et blanc en attente de réapprovisionnement avec un avis de disponibilité.
La merce è corrispondente a quanto promesso - spedizione nei tempi e corrispondente le attese tutto Ok
Magnifique robe! Très satisfaite tant sur la qualité du tissu que sur la couture. Prise en compte de mes mensurations personnalisées. Pouvoir donner nos propres mensurations, est vraiment un atout!
Ha funzionato tutto alla perfezione, il prodotto acquistato corrisponde in ogni dettaglio alla descrizione del catalogo
Bello il modello e adatto al mio fisico.
Cercavo da tempo un completo così e devo dire di essere soddisfatta dell'acquisto.
A rendeléseim mindig időben és elfogadható minőségben megérkeztek. Most miért kérik tőlem, hogy száz (100) karakternyi véleményt írjak? Ez már túlzás!
Good quality products. The dress and the wig were the right size and they look fantastic! Very precise tracking information of your parcel and fast delivery. I really had a good experience and I highly recommend LightInTheBox.
Aucun problème. Satisfait aucun problème. Satisfait aucun problème. Satisfait aucun problème. Satisfait
Claimed to have delivered my order to a random address. I never got it and I have complained over and over so now I will let the world know that they would rather have bad reviews instead of deliver my $15 shirt lol... Order # **************
Direi tutto ok e convenienza per prezzo qualità... unica pecca è l azzeccare le misure dell abbigliamento che a volte non combaciano..
I love the vast choice of items and, so far, everything I have bought matches the descriptions online.
Very satisfied.
Malgré la mauvaise qualité de l'article je remercie le site pour le remboursement sans problème. Félicitations pour le geste commercial
L'article va être destiné à une personne que nous allons choisir
Bien cordialement
Michel AIZIER
Bonjour Monsieur Aizier,
Merci beaucoup pour votre retour et votre appréciation de notre geste commercial. Nous sommes désolés que l’article ne corresponde pas à vos attentes. Nous nous efforçons de toujours offrir la meilleure qualité et service, et votre satisfaction reste notre priorité.
Si vous êtes satisfait de notre gestion de cette situation, pourriez-vous envisager de modifier votre note afin de refléter votre expérience globale avec nous? Cela nous aiderait énormément à améliorer notre service.
Merci encore pour votre compréhension.
Bien cordialement,
Megha
LightInTheBox
Die bunte Blumen, Blatter, Vögel auf dunkelgrünem/schwarzem Hintergrund haben mir sofort gefallen. Es ist ein besonderes Shirt (zwar aus Polyester.) Mit Bezahlung und Versand aus U.S. alles OK ;)
I have made many purchases and have yet to have a negative experience. Customer service is exceptional. They listen and respond so quickly. I have referred so many people to Lightinthebox who are now loyal customers. Good for you!
I purchased a couple shirts and socks. Because I searched the internet 41 that I had that I really liked. This company said they had the product. The product was received and terrible quality. I tried several times to get a return for the items. I did not want all they kept. Doing is trying to offer me to keep the items and they would give me discounts. I told them I would keep them and just go online and let everybody know that they shouldn't buy from lightinthebox.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103480875 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Der artikel passt sehr genau und ist leicht zu montieren, sehr schneller versand und gut verpackt.
Pünktlich angekommen. Srhr zu empfehlen. Mfg peter.
Contact met de bedrijfsafdeling van hun. En ik moet zeggen dat veel bedrijven daar nog wat van kunnen leren. Zeer behulpzaam. Altijd even correct. Komen afspraken na. Super service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
The order number you shared is incorrect/incomplete.
Sincerely
Megha
Customer Service