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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Happy customer! It's a versatile dress i can wear anytime Day/ Night. The fabric is elegant and Strong. I like the size ( not too long, not too short) It's fit well on me!
P.S. I talk on behalf my girlfriend
Die Zustellung war Spitze. Die Ware ist vollkommen in Ordnung.
Kann ich nur weiter Empfehlen.
Excellent product. Love the styles. Boots are amazing. Delivered on time.
All positive experiences at LITB. Great prices, great customer service, and they have the most badass men's shirts to be found!
It has taken a bit of time to figure out on line shopping, but now that I have it pretty much figured out Light In the Box has been a wonderful source for shopping
Been great. Some things take a little longer to arrive. Everything I ever got. I've really liked alot
No problems - fast delivery - all is good. Keep the faith.
This company has NO phone contact at all. You have to go through A LOT OF HOOPS just to contact them.
My package was stated to be delivered already, and has not arrived. I had to contact the delivery agent, then, found out the package is still in CHINA!
WORST POSSIBLE SERVICE FROM A COMPANY YOU CANNOT CONTACT
Good quality tunic. It is not too short nor too long and I feel dressed up in it. Worn with leggings or pants, it fits the bill perfectly.
I will never buy anything from your company again since your return policy is erroneous. You failed to say that if you return something you have to mail in cack to China in 7 days to get a return. I bought a sweater for $49 and it will cost me $30 postage to send it back. In addition, it is impossible to communicate with anyone to find the address to send it to. I plan on telling all my friends and family what a sham this company is. Too bad because you go have some nice clothes. You shot yourself in the foot.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235590 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My Grandson just loves these. The directions didn't show up until Day 3 and are for all of the figures, which he mostly knew how to put together, he's 7. He is really having a lot of fun with them!
They have a lot of products, the service is great and fast
I needed a theme for Santa's gifts to my family, and LightInTheBox had the perfect selections, so no one got the same gift, but the design was related. And the shipping was really fast. Got everything I needed and wanted way before Christmas. Thank you so very much! I highly recommend LightInTheBox!
I found out about LightInTheBox by looking for pictures on Pinterest, and one of their items caught my eye. Went to their website, ordered the item, and it was shipped and received quickly. Yes, the materials are rather thin, but for summer wear this was perfect. I will be shopping some of their departments too. Highly recommend!
Bardzo fajne rzeczy w super cenach. Szybka realizacja zamówienia.
Je ne suis pas d'accord avec cette boutique, car elle me doit 4 prélévements, de 44e01 qui soit disant sont remboursées alors que sur le compte de ma banque, je vois 4 fois 44e01, dans mes prélévements, mais, ma banque, quand il y a un remboursemment ou plusieurs, ces derniers, sont en couleurs vert, et pour l'instant ce n'est pas le cas, et celà dure depuis, le 03/12/2023, cordialement.
Madame Duhamel Daniele
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que notre précieux client et nous espérons honnêtement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Afin de résoudre votre problème, pourriez-vous s'il vous plaît fournir votre adresse e-mail utilisée dans l'achat et votre numéro de commande, afin que nous puissions cibler une solution dans les plus brefs délais?
Sincèrement
Megha
Service client
The shirt is not even remotely close to how it looks in the picture. The picture shows it longer and with sparkles on the wine glass and it calls it a t shirt. The material, the size and the description are terrible. I will never ever order again from light in the box
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235601 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Consistently inaccurate sizing issues and little ability to rectify. Don't recommend
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235605 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235583 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox