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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

New Hampshire
2 reviews
2 helpful votes
Follow nancy T.
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I ordered a dress that when it arrived did not match the measurements from the site. Apparently it was a "made to order" and they will not refund my $170.00. My only option is to pay them more to get it resized!
Because they are in CHINA, even though it is a CA address, I have no recourse!
DO NOT GET STUCK like I did!

Date of experience: June 27, 2014
Saudi Arabia
1 review
2 helpful votes
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This website very froud. I have M. HORSE cellphone. I ordered goods lightinthebox site. I payment western union money transfer through lightinthebox 82 USD. But payment sucsessfully after say beneficiary name wrong. Not shipped my order.
Very very very froud. Very big froud.
Please carefull site very bad. Chetters site.not good responds.not delivery. Only mony received. Froud site(my order number **************)*******@yahoo.com

Date of experience: June 27, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. We already checked your order, it shows that you did not pay successfully. Please check you account another time. If the money has gone indeed, could you send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
LightInTheBox

Maine
1 review
2 helpful votes
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I placed an order with light in box and was hoping to get this order soon, they had a promotion for express deliver. Still the order will take 1 month to get here!, I will never order anything from your site again! Will not recommend to any one! It seems the quality sucks so I'm glad I cancelled my order.

Date of experience: June 24, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Please note that the delivery time includes processing time and shipping time. And the delivery of the international packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of the package. And we cannot control the delivery service company either.
Thanks so much for shopping with us!

Sincerely,
LightInTheBox

Florida
3 reviews
3 helpful votes
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NEVER RECEIVED MY ORDER! Website says shipped 22 days ago, but does not do me much good since I have not received it. I was going to order other items, glad I did not. No method of reaching customer service. DO NOT ORDER FROM LIGHT IN THE BOX if you expect customer service.

Date of experience: June 23, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you please send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

Lithuania
1 review
1 helpful vote
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I ordered 7 items, all of them were exactly the same like in the pictures, quality is very nice, the sizes were exact. Really love my purchase, would definitely recommend this site for others :). My experience was really good, like I expected :)

Date of experience: June 22, 2014
Sweden
1 review
1 helpful vote
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So far I haven't gotten my stuff and a few days ago it said that the stuff had been shipped and now it says that it isn't shipped because we didn't pay, but IT IS payed for because my money is gone. Never going to shop there again even if I get the stuff and their in good shape.

Date of experience: June 21, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

GB
2 reviews
2 helpful votes
Follow Alasdair M.
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Bought curtains and they are just junk, cheap material and poorly finished. There was also a charge of £21 on delivery which was not made clear at any point of the transaction. I have asked to return them but they will only refund £13 due to being made to order. Avoid this seller as the whole process is really just a con. I ended up paying just under £100 for a what are just rags.

Date of experience: June 20, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

Virginia
2 reviews
8 helpful votes
Follow Jacqueline L.
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I ordered $150 worth of clothing merchandise and other than 1-2 outfits not being the material I liked or preferred. Most were Great! Play it SAFE! LOOK AT THE REVIEWS! If you order something with NO reviews place a tiny order to check out the product! A BIG THING IS THE MATERIAL! Most dresses are made of that cheapy Nylon stretch material but very cute! Offered FREE EXPEDITED SHIPPING from China! Received my product in 2 weeks! I'm Happy, Decent Products, FREE SHIPPING! I just placed another order for $200 Ill Let you know how it goes!

Date of experience: June 20, 2014
Australia
1 review
1 helpful vote
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Ordered a bolero ended up 3 sizes smaller than ordered. It looked so crappy with stitches coming off and not the style in the pictures so wouldnt even wear if was in the size that I ordered StAY CLEAR AWAY FROM THIS SITE!

Date of experience: June 19, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

Australia
1 review
1 helpful vote
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Easy to find what I want, plenty of choices with good value, and no need to worry about price tag. It is an enjoyment to shop and view this site.

Date of experience: June 18, 2014
Puerto Rico
1 review
0 helpful votes
Follow Rahizza M.
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Great customer service and merchandise. Almost everything is free shipping, what's wonderful.

Date of experience: June 18, 2014
Switzerland
3 reviews
1 helpful vote
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Do not shop here!
June 18, 2014

Do not shop here! I wish I would have seen this page earlier=( It could have saved us a lot of time an energy,... We've ordered four dresses and are trying to return them, as it says on their homepage:

"Products with no quality-related issues can be returned within 14 days of receiving your order. "

They have replied to us three times, but never answered our question, but send out standardized emails. I guess they are trying to make sure that the 14 days are over so that we can't send it back!

Standardizized answers seem to be their strategy: a lot of the one star ratings got the same message from them, saying they are sure they can solve their problem. Well, we will see if the can solve our problem... I have just send them a fourth email and hope to hear back,...

Date of experience: June 18, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

GB
1 review
1 helpful vote
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Avoid or you will get stung for customs duties. This isnt clear on the checkout process. So just a warning. My order was under £40, but yet dhl demanding over £15 in duties

Date of experience: June 18, 2014
Sweden
1 review
1 helpful vote
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Good web page
June 18, 2014

Good web page. But I have a failed experiment, and one of the five successful experiences. I hope to re-piece without the complexities

Date of experience: June 18, 2014
GB
1 review
1 helpful vote
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The service speed was quite good seeing as my products came from a long way.
My only problem is that I was not informed about VAT and this delayed my parcel, but the products themselves were good.

Date of experience: June 17, 2014
Florida
3 reviews
3 helpful votes
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I ordered a silver colored shawl that I wanted to attend a wedding. I paid for expedited shipping. The shawl came after the wedding three weeks later. Very misleading. In the middle of the back of the silver shawl, there is ruby colored thread, makes it look like there's a stain on the shawl (must have run out of silver thread and they certainly didn't care). I would never make another purchase with them. If I could give them a zero star I would.

Date of experience: June 17, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to [email protected]. We believe we can help you to solve all problems there.

Sincerely,
Lightinthebox

Bulgaria
1 review
1 helpful vote
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I absolutely LOVE this dress! This dress is BEAUTIFUL! The quality is amazing, full build in bra not just at the front but straps at the back as well. Very nice! Came with its own dress bag. The quality of the embroidery is EXACTLY as depicted on the photos, and the built in bra is wonderful! The material is heavy and doesn't look cheap at all. Little late delivery but still have time to the event on 22nd June 2014. The measurements don't really cater for the bust, so make sure when you mesure your bust you take off an inch or two off. Oherwise the full bodice part is the same measurement from the bust to under the bust and mine just fell down when I tried it on. The embellishments are amazing and really well made. My brother's is getting married next year and I've already recommended this website to him and his fiance. Trick is get someone else to measure you and have a seamstress on hand to make the final alterations. After all where else can you really buy a wedding dress to fit exactly - all dresses need to be adjusted at some point. A must buy. Everybody sad that I am crazy buying my wedding dress online, but I am glad for my decision. I would recommend light in the box to all.

Date of experience: June 17, 2014
Pennsylvania
1 review
1 helpful vote
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I really love shopping in this website their price is really fair, nice quality great customer service always responding this is the only online shopping I do all the time

Thank you light in the box keep up the good work

Date of experience: June 17, 2014
AG
1 review
0 helpful votes
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Ordered my niece's flower girl dress and I was blown away... I am very pleased

Date of experience: June 17, 2014
Jersey
1 review
3 helpful votes
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Here is your previous review on our site for reference: Very very pleased with this clock which is so suitable for our now 9yr old Granddaughter, but will equally suit the room for the occasional guest of whatever age, as it is cute without being cartoonish, and keeps time with it's pendulum swinging! The construction is of resin and therefore fairly solid, and this clock should have a very long life and always look as fresh as now. Also very impressed with LightInTheBox service as we had a slight problem in our original choice and had to abandon that order for this clock instead, and this was absolutely no problem to them, order was cancelled immediately, no fuss. They have named personnel responding to customers so it is a very personal service and immediate replies. Excellent. Had only found their site by chance but see that it is packed with good ideas so I feel I shall be a regular customer based on this experience. The items are of a quality often described on websites but sometimes a let down on receipt of an order, but this clock would be saleable in any good fancy goods store.

Date of experience: June 17, 2014