On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience (total deals around 800$) with LightInTheBox results to me that it is a guaranteed online store. It contains items with reliable description that decides the quality of the item, in addition to the good prices. Also, their after sales customer support is great.
I bought different items, like Wedding Dress, Lingeries, Electronic devices and equipment. When I raise a claim, I find real care for customer service even after sales. Last one, I complained due to delay in shipment delivery, I took back my money immediately, with a little extra amount as a coupon.
Even if I receive the item then find it is unlike what was described, I can return it and get refund, this is what a customer like me needs from such markets.
In short, I trust this site, and when ever I order through this site, I feel comfortable that I took a right decision.
The dress was much better than my expectation. I didn't have much hope for it to fit me but it did fit perfectly. Thanks Light in the box.
The overall experiance is delightfull. All the stuff with the wright sizes, came in on time, and all the things I ordered. Thank you.
I love shopping light in the box, i find new items everyday. Its great!
I am very pleased with this product, I was a bit sceptical to order it but took a chance and I must say I would recommend this product 100%. It is a great gift.
Very nice good items almost everything what you are looking and prices very cheap, all the items are in very good conditions, since I know light in the box I just buy with them
Very professional and delivery is on time, they have very nice clothes and anything else u need for ur home... very interesting site
Customer friendly, fast shipping items well packed. Good quality I will continue to do the business. Thank you
Very nice site, has unbelievable offers, awesome products for less money! Highly Recommended
I love the website they have so many styles to choose from at a reasonable price.
It's a wonderful experience shopping with Light In The Box. If I encounter any problem they go the extra mile to address it and have even compensated me by offering a gift or further discounts.
Chinlon Open Bust Shaping Bodysuit With Jacquard
It is quite good and fits well. It pulls in my curves and this what I wanted and the open front makes it easy to put on. It is just like the picture.
Hola!, estoy muy contenta con los servicios de Light in the box, siempre me informo de sus ofertas, novedades y productos, ya que ofrecen un servicio muy bueno, una gran calidad en sus productos, bajo coste y el tiempo de envio y de procesamiento es inmejorable! Os lo recomiendo!
For a stunningly low price these are excellent. Plain silver 'blades' are easily upgraded to be more accurate to the manga and anime. The sheer quality is that of the £30 a pop swords sold at most cons. A must for any Zoro fan or cosplayer
Items provided were as expected. And delivery was as expected.
I love the varieties select of items. Quick and fast shipping.
LightInTheBox has unbelievable selections at fantastic prices, and the "expedited shipping is both reasonably priced and super fast. Since I discovered LightInTheBox three months ago, I've placed eight more orders with them.
LightInTheBox is without any doubt my favorite place to shop. Any product I have purchased has been more than I expected.
What can I say?! Lightinthebox is a good website from where I'm doing my shopping! Everytime that I've buyed something I've received and I recomend you to start you internet shopping from here! Good luck!
This is the best place for shopping online - I love this site - products are great - service is the best and it is a speedy delivery
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members