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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I love the selection of clothing at great prices. I'm an older woman and like my clothing to be feminine and sweet but modest. Light in the Box has many styles that I would love to also purchase if the dresses weren't so short! I would like to see some of the young looking short dresses with more length to them. Knee length would even be acceptable. I get so many compliments on the outfits I have bought and even purchased my wedding dress and shoes from Light in the Box. I'm keeping my eyes open for more clothing!
I love the design and quality of this shirt. It fits my frame perfectly and is versatile enough for casual and formal occasions.
I would recommend this site to everyone. So far my experience has been an absolute positive. I was a bit skeptical at first due to items being so cheap, therefore I excepted items to be less than perfect then what the images and discriptions of the articles describes, but I was honestly amazed and very satisfied. Shipping cost is average but delivery to Australia was within the timeframe explained.
Great products, and now I'm getting free stuff! Sweet!
I am a customer at this site. Everything on this page is correct. The items arrive on time and are the same with what I have seen in their website. I have purchased many items. In one of the orders was a mistake. I ordered a sweatshirt, but had ended. They told me and the money returned to my account immediately. I wish to continue with this service.
I first made my purchase with LightInThebox on 25th August 2014. I was so looking forward to receive my goods and was impressed with the prompt response both when ordering and shipping. My goods arrived safely and i was very happy. Since then i have been ordering quiet a number of things not only for myself but for my family and friends too. Thanx LighInThebox.
I made 2 orders on this site: one coat and 2 T-shirts. One was delivered in about 2 weeks, another about 4 weeks.
Both is VERY SMALL!
I ordered XL but actually they are S (Small)!.
I knew that Chinese trying to save money on everything, but did not expect that they save so march!
These orders cost me $26 each. I returned a coat, which costs me about $12, and absolutely do not know what to do with the second one! May be somebody need for the child? :)
Very good experience with the company. ( All things taken into account with shipping and delivery it was very quick so i have NO complaints) As I said I rate this company AAA.
Very happy with the product. Ordered bridesmaid dress and it fits perfect.
I ordered three of these dresses in Watermelon colour. (1 of them size 12 and 2 of them as custom measurements.) I tried on the size 12 dress, it is beautifully made. The quality is excellent, the same if not better than all of the bridal stores I went to in Brisbane, Australia. The material is lovely and they are a really high quality product, for a very good price. Thank you Light in the Box! I'll update my review with photos once my bridesmaids try them on.
The dress is exactly as in the picture. The fabric beautiful and everyone I showed said it looked stunning on.
It is actually better than i anticipated.
It makes me feel glamorous and feminin
Avery enjoyable shopping experience. Can recommend highly
Ordering was easy. Processing takes a while but shipping was quick and the whole order comes together.
Lightinthebox has always impressed me both with their customer service and quality of products plus fasttt delivery!. They are keen on improving your shopping experience and the satisfaction you get. Once I bought a necklace that is buy1get1free, they sent me only one of the necklace instead of two. When I brought it to their attention, they apologised and even gave me a refund.! So I got my money back plus a free necklace! Now how cool is that. I totally love shopping with them and will recommend any interested buyer to GO ON! You won't be disappointed... Xxx
My experience was very interesting. Ever since I discovered light in the box, I have become a very big fan of them and I would definitely recommend it to all my friends that seek my advice on online hoping.
LightInTheBox is an overall fun website with many different fashion styles that can be browsed. They always have amazing deals for the product that you are looking for and receiving the item doesn't take long either.
I received my order sooner than expected and the phone is great
Item arrived on time, lovely dress can't wait for the races to wear it.
Great site, great prices and I have had trouble in the past that was quickly resolved. As you can tell I'm not a fake review, just like the place
It´s very easy to shop on LightInTheBox, they have good products for cheap prices and they also have very big discounts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html. We believe they will help you to solve all the problems.
Thanks for shopping with us!
Sincerely,
Lightinthebox